Manager, Strategic Healthcare Operations

The Manager, Strategic Healthcare Operations at Indigenous Pact will be responsible for high-level operational support, strategic planning, and solution design across multiple healthcare clinics. This role involves collaborating with care delivery leaders to enhance member experience, develop innovative care strategies, and ensure the smooth execution of operational initiatives.

To qualify for the Manager, Strategic Healthcare Operations position at Indigenous Pact, candidates should have a Bachelor's degree in business or healthcare administration, with a Master's preferred. Additionally, a minimum of 5-10 years of experience in healthcare consulting and operations management in a multi-business setting is required.

Indigenous Pact promotes a development-focused environment, offering opportunities for employees in the Manager, Strategic Healthcare Operations position to drive their own career paths. Leadership maintains open communication, encouraging continuous learning, innovation, and growth within the organization.

Key skills for the Manager, Strategic Healthcare Operations at Indigenous Pact include exceptional communication, problem-solving, and analytical abilities. A strong understanding of healthcare delivery models, business planning, and strategic initiative execution are essential for excelling in this role.

As a Remote Manager, Strategic Healthcare Operations at Indigenous Pact, you’ll work in a supportive and inclusive environment with a focus on empathy, wisdom, and transformation. This position offers remote flexibility while requiring some travel across the West Coast as needed.

When answering this question, share specific examples of how you've crafted and implemented operational strategies in previous roles. Discuss the frameworks you used to set goals, measure success, and how these strategies improved overall healthcare delivery.

Describe your systematic approach to KPI management by illustrating how you set priorities based on organizational goals, track performance regularly, and adjust strategies as needed to improve outcomes.

Share your insights into how you've previously analyzed member satisfaction data to create actionable initiatives, emphasizing your approaches to improving outcomes and the tools or methods you used in those processes.

Discuss your prior experience in multi-site management, including specific challenges faced and how you overcame them. Use examples that showcase your leadership skills and the strategies that resulted in successful operational outcomes.

Explain your approach to fostering clear communication, detailing specific techniques you've used to bridge gaps between teams and ensure that everyone is aligned with business objectives while promoting a collaborative environment.

Provide a detailed scenario where you successfully initiated and led an innovative project, including the steps taken, challenges encountered, and the impact it had on operational effectiveness and member satisfaction.

Share your techniques for stakeholder management, emphasizing your interpersonal skills and how you've built rapport and trust across different levels and entities while ensuring alignment with organizational goals.

Discuss your conflict resolution strategies, offering examples of when you navigated difficult situations. Focus on how you address issues proactively and promote a positive, productive work environment.

Articulate your vision of success from this role's perspective, focusing on operational improvements, enhanced member experiences, and how these contribute to the overall mission of Indigenous Pact.

Explain your understanding of value-based care, providing insights on its impact on healthcare operations and how you can leverage this knowledge to make strategic decisions that enhance patient outcomes and operational efficiency.