IT Support Technician I (Part-Time, Overnight) - Buenos Aires

As an IT Support Technician I at Interlaced, your primary responsibilities will include providing remote technical support to clients via chat, phone, and email. You will troubleshoot and resolve issues related to various business technologies and cloud infrastructure components, ensuring a high level of customer satisfaction. Additionally, you will need to communicate technical solutions effectively to users at all levels, from front desk personnel to executives, simplifying complex issues as needed.

To be considered for the IT Support Technician I role at Interlaced, candidates should have a background in IT support with experience in diverse technical environments. A solid understanding of common business technologies and various cloud services is highly recommended. Having strong communication skills is essential, as you will be interacting with clients across various roles within their organizations.

Interlaced is committed to fostering growth and development within its team. As an IT Support Technician I, you will have access to continuous training programs designed to enhance your technical skills and knowledge on the latest technology trends. We value our employees' growth and provide pathways for advancement through our internal programs.

The part-time IT Support Technician I roles at Interlaced offer flexible working hours. Candidates can choose between two schedules—Schedule 1 consists of Friday evenings and weekends, totaling 16 hours per week, while Schedule 2 offers weekend shifts from midnight to 7 AM, totaling 14 hours per week. You will need to specify your preferred schedule when applying.

Interlaced offers a competitive hourly rate of $11.54 for the part-time IT Support Technician I role. In addition to compensation, you will benefit from an open-ended contract, paid sick time, and a peer-to-peer bonus allowance. We believe in taking care of our team while providing opportunities for professional growth.

In answering this question, provide specific examples of the types of technologies you have previously supported, such as operating systems, software applications, or cloud services. Highlight your systematic approach to troubleshooting and any successful resolutions you've implemented, demonstrating your critical thinking and problem-solving skills.

Discuss your method for prioritization, such as considering the urgency of the issue and the impact on the client's business. Provide an example illustrating how you successfully balanced multiple tickets, explaining how you communicated with clients about expected resolution times to ensure they felt valued and informed.

Highlight your communication effectiveness by sharing an example where you broke down complex jargon into simpler terms. Emphasize your ability to patiently guide the user through the problem while providing reassurance and ensuring that they understood the solution.

Demonstrate your commitment to professional development by mentioning specific resources you use, such as online courses, tech blogs, webinars, or community forums. Highlight your passion for learning about new technologies and how you apply that knowledge to your work.

Explain your approach to empathy and active listening when addressing client frustrations. Discuss the importance of staying calm and professional, finding out the root of the issue, and following through with effective solutions to restore the client's confidence in the service provided.

Share your familiarity with various remote support tools and how you've used them to assist clients. Provide an example of how these tools helped you resolve a complex issue efficiently while ensuring minimal disruption to the client's workflow.

Be prepared to discuss a specific improvement you've implemented in your previous roles. Focus on how you identified inefficiencies, the changes you made, and the positive impact it had on team productivity or client satisfaction.

Reflect on Interlaced's mission and values, emphasizing your alignment with their cloud-focused approach and commitment to innovation. Share your excitement about the opportunity to work with cutting-edge technology and your interest in contributing to a growing team.

Discuss your belief in open communication and collaboration within a team setting. Provide examples of how you have successfully worked with colleagues or other departments to solve problems, illustrating your ability to contribute to a positive team environment.

Detail the components of your home office that are conducive to a remote support position, such as a reliable internet connection, ergonomic furniture, and necessary software. Emphasize how your setup makes you effective in providing remote assistance to clients.