Full Time Floor Leader - Mall at Millenia

As a Full Time Floor Leader at Lush, your key responsibilities involve driving sales, enhancing customer experience, training and coaching sales associates, managing cash handling, and ensuring operational excellence. You'll lead by example and create a supportive environment, promoting a culture dedicated to excellence in customer service and teamwork.

To qualify for the Full Time Floor Leader position at Lush, candidates should possess at least one year of experience in customer service and sales, cash handling, and supervisory roles. Additionally, a passion for skincare and ethical business practices is essential for contributing effectively to the team.

Lush is committed to the professional growth of its Full Time Floor Leaders by providing extensive training in sales techniques, product knowledge, and leadership skills. You’ll have constant opportunities for feedback and resources, allowing you to assess and elevate your performance within the organization.

Customer service experience is vital for the Full Time Floor Leader position at Lush. As a leader, you'll be responsible for delivering a world-class experience to customers, leading your team in consultations, and ensuring that every customer leaves delighted. This experience sets the tone for your team's performance and the store's success.

At Lush, the pay for the Full Time Floor Leader position is competitive, starting at $16.50 per hour. Along with a positive work environment and opportunities for growth, the compensation reflects Lush's commitment to valuing its employees' contributions.

In answering this question, highlight specific experiences where you've successfully managed customer interactions, resolved complaints, or led a team in delivering outstanding service. Mention your approach to building customer loyalty and your passion for enhancing customer experiences.

When faced with this scenario, discuss the importance of open communication. Describe how you would provide constructive feedback, coach the associate on best practices, and motivate them to improve. Demonstrating empathy and support is key in such situations.

Prepare a specific instance where your leadership led a team to success. Outline your strategy, the challenges faced, how you motivated your team, and the positive outcome. This showcases your ability to lead effectively and drive results.

Share your ideas for creating a positive team culture, such as regular team-building activities, open dialogues for feedback, and celebrating successes. Highlight how a collaborative and inclusive environment can motivate the team and enhance customer service.

Discuss your approach to maintaining operational excellence, such as developing checklists for opening and closing procedures, prioritizing staff training, and focusing on visual merchandising standards. Emphasize the importance of attention to detail and compliance with company policies.

Explain your approach to educating customers, such as in-store demonstrations, engaging storytelling, and employing enthusiastic conversations about Lush's commitments to ethical sourcing and product benefits. Emphasize the need for passionate communication about the brand.

Discuss how you view feedback as essential to growth—both your own and your team’s. Highlight that you encourage regular feedback sessions, actively seek insights from team members, and utilize constructive criticism to improve individual and team performance.

Demonstrate your understanding of inclusivity by detailing your past experiences or training in DEIB contexts. Share specific actions you would take to ensure all voices are heard, and how promoting diversity can benefit the team and the customer experience.

Identify qualities like empathy, enthusiasm, and adaptability as key to success in this role. Explain how these qualities influence your ability to connect with customers and lead your team effectively, fostering both employee satisfaction and customer loyalty.

Discuss your flexible leadership style and how you adapt to different team dynamics. Provide examples of tailoring communication and support methods to align with each associate's strengths and weaknesses while amplifying team cohesion.