Part Time Floor Leader - Fox River Mall

As a Part Time Floor Leader at Lush Cosmetics, you will be responsible for driving sales, mentoring sales associates, managing store operations, and delivering memorable customer experiences. You will play a vital role in establishing a productive store environment while ensuring strong operational excellence, including cash handling and maintaining store visuals.

To be considered for the Part Time Floor Leader position at Lush Cosmetics, you should have a minimum of one year of experience in customer service and sales, alongside supervisory experience. A passion for skincare and ethical business is essential, along with skills in coaching and problem-solving in fast-paced environments.

Lush Cosmetics fosters a positive work environment for Floor Leaders by encouraging open communication, promoting teamwork, and recognizing the unique contributions of each employee. Floor Leaders play a vital role in cultivating this atmosphere, ensuring that all team members feel valued and included.

The training process for a Part Time Floor Leader at Lush focuses on developing your leadership skills, product knowledge, and operational expertise. You will receive hands-on coaching, access to learning resources, and opportunities to engage with your team in daily operations, ensuring that you excel in your role.

The salary for the Part Time Floor Leader position at Lush Cosmetics in Fox River Mall is $16.50 per hour. This competitive wage reflects Lush's commitment to valuing its team members while providing a supportive and inclusive work environment.

To motivate a sales team, I believe in setting clear expectations and celebrating small wins. By utilizing sales metrics, I can provide constructive feedback to team members and encourage healthy competition and collaboration. Additionally, fostering a positive energy and reinforcing our shared goals brings the team together.

Enhancing customer service in a retail setting involves training staff on product knowledge and effective communication techniques. Being present on the shop floor to model ideal interactions, actively listening to customers' needs, and providing personalized recommendations contribute significantly to a world-class shopping experience.

When handling conflicts within a team, I prioritize open discourse. I encourage team members to communicate their perspectives and seek a resolution that respects everyone's opinions. I believe that focusing on teamwork and common goals can often turn conflicts into growth opportunities.

I have extensive experience managing cash handling processes including opening and closing registers, reconciling transactions, and preparing cash deposits. I ensure compliance with company policies and consistently support my team in maintaining a secure and organized operational environment.

As a leader, I approach diversity and inclusion by promoting an environment where all voices are heard and valued. I actively participate in DEIB training and provide a platform for team members to share their unique experiences, which cultivates collaboration and innovation.

I believe adaptability is the most important quality for a Floor Leader. Each day brings different challenges, and being able to pivot, think creatively, and remain focused on the team’s objectives is crucial for success in this role.

I once trained a new sales associate by integrating interactive learning with practical experience. I set up role-plays that mimicked real customer interactions, which allowed them to gain confidence and receive immediate feedback. This hands-on approach helped them quickly grasp our brand's values and customer service standards.

I regularly review sales metrics using tools like the StoreForce dashboard to identify trends in performance. By analyzing which products are performing well or underperforming, I can adjust our sales strategies accordingly and provide targeted coaching to my team.

My strategy for maintaining store visuals involves regular audits to ensure displays align with Lush’s branding and current promotions. I work collaboratively with my team to refresh visuals based on customer feedback and sales data, ensuring the store remains engaging and aesthetically appealing.

I have fostered employee development by implementing ongoing training programs that emphasize skills such as sales techniques and product knowledge. I believe in providing constructive feedback and encouraging team members to seek further development opportunities for personal and professional growth.