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AR Manager EMEA

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The AR Manager plays a critical role in ensuring that we deliver on our quality, customer service, and productivity goals and commitments, and in building a best-in class team. Our operations, including how we place systems and interact with our customers and internal business partners have evolved rapidly over the last few years. Complexity and the need to scale has increased significantly. We’re looking for a creative and energetic individual that is passionate about serving our mission and customers and about building world-class teams, processes, and systems. This is a great opportunity of being part of a fantastic journey that will involve building best-in-class tools and team ins service of a mission that we care deeply about – which is to serve our patients.  The AR Manager will work closely with key stakeholders and business partners, including our Commercial Teams and our Global Finance Shared Services Team. We’re a global and data driven company that looks to drive global solutions, use metrics to drive improvements and automation such that we can focus on what matters most to our key stakeholders, including providing outstanding service and manage risk and compliance.

Required Knowledge, Skills, and Experience:

 

CASH APPLICATION

  • Ensures that we have an effective methodology and process in place for achieving world-class cash collection results. Resolves unapplied cash exceptions from the automatic cash application interface with the bank and resolves cash application disputes.

CREDIT WORTHINESS

  • Evaluates the creditworthiness of new/existing customers by conducting credit checks and financial analysis.
  • Builds processes to ensure that we can efficiently manage credit evaluations through effective coordination with our customer finance, commercial enablement, and sales teams.
  • Ensures that the Company has an effective methodology in place for evaluating, managing, and reporting on credit risk. Establish credit limits and terms in accordance with company policies and risk management strategies.
  • Manages the LoC with bank and involved parties (customer, logistics, 3rd parties)
  • Prepares allowance for doubtful accounts analysis and bad debt write-offs analysis.
  • Monitor and manage aging accounts receivable to minimize bad debt and enhance cash flow.

CUSTOMER ORIENTATION

  • Builds strong professional relationships with key stakeholders and business partners. Foster strong relationships with customers to understand their needs and ensure timely and accurate invoicing and collections.
  • Handle customer inquiries and disputes professionally and efficiently, aiming for high levels of customer satisfaction. Collaborate with sales and customer service teams to address and resolve any billing issues at their root cause. Need to demonstrate the reduction of issues over time.
  • Builds efficient processes for ensuring timely and accurate billings relating to our system, leasing, pay-per-use, instrument, and service sales.

CASH COLLECTION

  • Lead and manage the cash collection process to ensure timely and efficient collection of receivables. Implement strategies to improve cash flow and reduce days sales outstanding (DSO). Develop and maintain effective collection policies and procedures.

TEAM MANAGEMENT

  • Lead, mentor, and develop a happy and high-performing AR team, fostering a collaborative and results-oriented work environment. Set clear performance goals, conduct regular performance reviews, and provide ongoing coaching and support. Have strong project management in place to track progress of the team and deliverables
  • Ensure team members are trained on best practices and company policies and encourage continuous professional development.

REPORTING AND ANALYSIS

  • Develops and reports key business metrics & provides trend analysis, with the objective of focusing on continuous improvement and world-class quality service, quality, and productivity.
  • Prepare and present regular AR reports, including aging analysis, DSO (Days Sales Outstanding), and AR trends for distribution to executive management.

COMPLIANCE AND PROCESS IMPROVEMENT

  • Manages processes and procedures to ensure quality, consistency, and efficiency.
  • Ensures adequate internal controls are in place and Company accounting policies are adhered to.
  • Finds scalable solutions and works with our Global Shared Services Teams and IT to leverage technology to drive automation.
  • Ensures that the month-end accounting close is executed timely, including recording of journal entries, account reconciliations, and related analysis.
  • Develops, maintains and ensures ongoing compliance with SOX internal control documentation 
  • Supports AR and Global Finance SSC initiatives and guidance, and the GFSSC mission and vision.

#LI-Hybrid

Qualifications

Required Knowledge, Skills, and Experience:

  • Ability to build strong business partnerships with key stakeholders in the organization
  • Accountability, Teamwork, Excellence, Positive energy, Humility, Solution-oriented
  • Strong leadership skills that can build a strong team for the long run.
  • A bachelor’s degree in accounting, or related field is preferred
  • Demonstrated the ability to lead and build a world-class AR teams
  • High working capacity, hands on experience
  • Speaking fluent English and French - German and/or Italian is a plus
  • Strong technical experience in the AR transactional area (systems and processes).
  • Proficiency in accounting software and ERP systems; experience with SAP and HighRadius is a plus
  • Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities. 
  • Exceptional customer service orientation and communication skills.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

What You Should Know About AR Manager EMEA, Intuitive

Are you passionate about making a difference in healthcare? Join Intuitive as an AR Manager EMEA in Aubonne, Switzerland, and be part of a mission to enhance the lives of patients through minimally invasive care. In this pivotal role, you will spearhead our cash application processes, oversee credit evaluations, and ensure timely cash collections to keep the operations running smoothly. With your leadership, you'll build a world-class Accounts Receivable team, focusing on collaboration and efficiency. Here at Intuitive, we value creativity and energy, so you'll have the opportunity to innovate and streamline processes that truly impact our service delivery. Your day-to-day will involve working closely with commercial teams and our Global Finance Shared Services, all while employing data-driven solutions to enhance customer satisfaction. We believe in continuous improvement, and your dedication will help minimize bad debts while keeping cash flow healthy. By fostering relationships with stakeholders and contributing to our overall mission, you will help us advance the world of robotic-assisted surgery. If you're ready to take on the challenge and lead a dynamic team committed to transformation in care delivery, Intuitive is the place for you. Together, we can make a significant difference in healthcare.

Frequently Asked Questions (FAQs) for AR Manager EMEA Role at Intuitive
What are the key responsibilities of the AR Manager EMEA at Intuitive?

The AR Manager EMEA at Intuitive is responsible for overseeing cash application processes, managing credit evaluations, and leading cash collection efforts. You'll work closely with stakeholders to ensure outstanding customer service and timely invoicing, while also developing and mentoring a high-performing accounts receivable team. Your role will also involve implementing strategies to enhance cash flow and analyzing key business metrics to drive continuous improvement.

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What qualifications are necessary for the AR Manager EMEA position at Intuitive?

For the AR Manager EMEA role at Intuitive, candidates typically need a bachelor's degree in accounting or a related field, along with substantial experience in accounts receivable management. Strong leadership skills and the ability to build effective partnerships are essential. Proficiency in accounting software, particularly ERP systems like SAP, is preferred, along with fluency in English and French. Familiarity with financial analysis and credit risk management is also crucial to succeed in this position.

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How does the AR Manager contribute to customer satisfaction at Intuitive?

As the AR Manager, your focus on customer orientation is vital to achieving high levels of customer satisfaction at Intuitive. You will build strong relationships with key stakeholders, handle inquiries and disputes efficiently, and ensure timely and accurate invoicing. By actively collaborating with sales and customer service teams, you will identify root causes of billing issues, helping to enhance the overall customer experience in their journey with our services.

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What skills are essential for success in the AR Manager EMEA role at Intuitive?

Success as an AR Manager EMEA at Intuitive requires strong leadership, exceptional communication, and customer service skills. Additionally, being solution-oriented, possessing high accountability, teamwork abilities, and a strong capacity to manage multiple priorities in a dynamic environment is key. Familiarity with AR transactional processes and strong technical experience in relevant systems will significantly contribute to your effectiveness in this role.

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What is the work environment like for the AR Manager EMEA at Intuitive?

At Intuitive, the work environment for the AR Manager EMEA is dynamic and collaborative. You will be part of a diverse team that values inclusion and fosters a culture where every idea can flourish. This role involves close interaction with various internal teams and external stakeholders, ensuring that each team member can contribute to our overarching mission of advancing minimally invasive care through innovative thinking and shared goals.

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Common Interview Questions for AR Manager EMEA
How do you ensure effective cash collection processes as an AR Manager?

To ensure effective cash collection processes, I establish clear procedures for invoicing and follow-up. I regularly review aging accounts and develop strategies to address overdue receivables. Collaborating closely with the sales team is essential to understanding customer needs and potential billing issues, which I proactively address to prevent disputes.

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Can you explain your approach to managing credit evaluations?

My approach to managing credit evaluations involves conducting thorough financial analyses of customers, utilizing credit checks, and setting appropriate credit limits. I ensure coordination with our customer finance and sales teams to develop efficient processes and maintain a balance between risk management and enhancing customer relationships.

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What strategies do you implement to improve cash flow in the AR process?

To improve cash flow, I focus on reducing Days Sales Outstanding (DSO) by implementing strategies like offering discounts for early payments or establishing more efficient billing processes. Also, I analyze trends in payment behaviors to identify potential issues and address them before they escalate.

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How do you handle disputes from customers regarding invoicing?

When handling disputes from customers, I approach the situation with professionalism and empathy. I listen to their concerns, investigate the issue thoroughly, and collaborate with the relevant teams to resolve it. Maintaining clear communication throughout the process is essential for building trust and ensuring customer satisfaction.

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What is your experience with ERP systems like SAP in managing AR?

I have extensive experience using ERP systems, particularly SAP, to manage accounts receivable. I utilize SAP for cash application, billing, and credit management, ensuring accurate data entry and real-time reporting to facilitate effective decision-making and identify areas for improvement.

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How do you motivate your team to achieve their goals in accounts receivable?

I motivate my team by setting clear performance goals and recognizing individual contributions. I focus on fostering a collaborative environment where team members feel supported and have opportunities for professional development. Regular feedback and celebrating achievements also play a crucial role in keeping the team engaged and motivated.

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Can you provide an example of a process improvement you've implemented in AR?

One process improvement I implemented involved automating our cash application process to reduce manual entry errors and improve efficiency. By introducing automation, we drastically decreased the time taken to apply cash and enhanced the accuracy of reporting, which allowed our team to focus on higher-level strategic tasks.

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What do you consider the most important metric to track in AR management?

The Days Sales Outstanding (DSO) metric is one of the most critical metrics to track in AR management. It provides insight into how efficiently a company collects payment from customers. Monitoring DSO helps identify trends in cash flow, which can be essential for making informed financial decisions.

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How do you ensure compliance with accounting policies in your AR processes?

To ensure compliance with accounting policies, I implement robust internal controls and regular audits. I ensure that my team is trained on compliance guidelines and that we have documented processes in place. Regularly reviewing these processes allows us to address any compliance gaps proactively.

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What role does communication play in being an effective AR Manager?

Communication is vital in my role as an AR Manager. It enables collaboration with internal teams, strengthens relationships with external customers, and helps in resolving disputes effectively. I prioritize transparency and regular updates with stakeholders to ensure everyone is aligned and informed throughout the accounts receivable process.

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Founded in 1995, Intuitive Surgical, Inc develops, manufactures and markets robotic technologies designed to improve clinical outcomes and help patients return more quickly to active and productive lives. The company is headquartered in Sunnyvale,...

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Full-time, hybrid
DATE POSTED
March 16, 2025

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