Staff Network Engineer

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The ideal candidate for the position of Senior Network Engineer will have experience designing, deploying, and managing large-scale enterprise networks across a global footprint, with focus on performance optimization scalability. This position will manage and monitor the network infrastructure, provide troubleshooting support. Proposing and implementing system enhancements, including software and hardware updates that will improve performance, reliability, and scalability of the network.

This position requires an applicant with proven interpersonal skills, the ability to work effectively and collaboratively with highly technical peers, and the capability to manage workload among changing priorities, alternating between project work and 24X7 operational support.

This position reports to Managing Principal Network Engineer – Network Infrastructure & Ops.

Essential Job Duties

• Perform activities required to plan, deploy, manage, support, and scale a mission-critical 24X7 IP network in a rapidly expanding, global hybrid cloud environment.
• Identify, diagnose, and resolve different types of network problems.
• Proactively review vulnerabilities in the network and provide strategy/options for mitigation.
• Manage assigned network hardware installation, configuration, and maintenance, including coordinating carriers and circuit installations, and related software configuration and monitoring tools.
• Proactively support in KLO and sustainment by replacing faulty systems and hardware, firmware updates, dashboard monitoring and response, performance, and operations metrics investigation/responses.
• Interface with our Engineering, QA, Customer Support, NOC, and Technical Operations teams to identify and resolve customer issues.
• Participate in team’s 24X7 network on-call rotation schedule.
• Evaluate new technologies and support decision-making process and long-term technical direction.

Required Skills and Experience

• Hands-on experience with the networking products of major vendors (e.g., Cisco, F5, Fortinet), along with strong Unix/Linux/Storage system knowledge and proficiency with the related disciplines.
• At least 6+ years of network engineering experience dealing with large enterprise infrastructures.
• Experience maintaining and expanding high volume, dynamic, globally distributed network points of presence.
• Must work well in a fast-paced, changing environment and be able to manage multiple tasks, projects, and initiatives with different priorities at the same time.
• Subject matter expertise in networking, IPv4 / IPv6, BGP, EIGRP, IP anycast, load balancing, SDWAN, and firewalls.
• Strong ability to configure, troubleshoot, debug core networking protocols, such as: TCP/IP, OSPF, BGP, DHCP, Domain Name System (DNS) and SNMP, and experience with successfully applying these protocols to solve complex networking problems.
• Strong ability to analyze TCP/IP stack, and SSL traffic.
• Must have experience managing SG, VIF, VPN, BYOIP in AWS, Azure, and GCP.
• The ability of deploying Quality of Service, IPSec, and multicast are also essential.
• Strong ability to deploy and manage Cisco Firepower, network security and web application firewalls.
• Must have extensive experience with web application service delivery over IPv4, wire level debug of application traffic.
• Extensive practical knowledge of all layers of the OSI network model
• Strong ability to troubleshoot complex multi-vendor network issues in the LAN and WAN.
• Strong ability to identify and document customer requirements.
• Hands on experience with protocol analyzer tools and debugging tools.
• Exceptional troubleshooting and problem-solving skills, while maintaining a business level view towards resolution for our customers.
• Exceptional organization, time management, and multi-tasking skills, with the ability to work efficiently/effectively in a fast-paced environment, under stress and within time constraints.
• Exceptional technical and business communication skills, both oral and written.
• Ability to physically install, service and remove rack hardware in a data center environment.
• Strong written and oral communication skills
• Ability to manage projects to successful completion.
• Demonstrate excellent problem-solving skills and multi-tasking abilities as well as a demonstrated ability to learn and apply new technologies quickly.
• A real excitement to learn and get to the bottom of tough technical problems.
• A desire to deliver a quality and innovative product that improves patients’ lives.

Required Education and Training

• Minimum Bachelor’s Degree in Information Technology, or at least 6+ years of Network Engineering experience.
• Key certification(s) from industry leaders in networking technology, such as F5 or Cisco CCNP or CCIE.
• AWS and Azure certification preferred.

Working Conditions

• Be able to lift or move up to 10-25 pounds.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.