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Genesis Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Genesis Manager will provide customers with onsite & remote consulting initiatives designed to identify opportunities to implement da Vinci Surgery best practice solutions in standardization, efficiency, staff training, cost containment, and block scheduling. They will also closely work with hospital leadership, as well as with Sales, Marketing, Customer Training, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery program.

Essential Job Duties

  • Develop and maintain expertise in the following: 
    • Intuitive technology use and troubleshooting
    • Intuitive technology applications
    • Proper handling, care and use of Intuitive Instruments and Accessories
  • Independently manage assigned territory while effectively managing work time and schedule
  • Conduct Genesis OR consulting and educational initiatives with strategically targeted customers
  • Manage complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback
  • Uncover customer needs, utilization barriers, and opportunities
  • Prioritize potential solutions and gain alignment with hospital leadership to help implement recommendations
  • Track progress and communicate status to customer on a schedule identified within the recommendations
  • Align with sales and marketing partners on delivering customized customer assistance, as needed
  • Support departmental and cross-functional projects to develop or improve Genesis processes, deliverables, and other material
  • Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis content programs
  • Run reports and analyze data when needed to prepare for customer engagements
  • Provide in person and/or remote consulting services to deliver value to the customer
  • Examples of services are da Vinci Surgery Program Management standardization, efficiency, staff training, cost containment, and block scheduling
  • Present and support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
  • Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
  • Participate in the training on and launch of new products
  • Report customer complaints to appropriate internal parties as they are discovered
  • Support the selection, evaluation of potential new reference centers and conducts reference center visits with customers

Qualifications

Required Skills and Experience

  • Minimum 7+ years of documented professional experience in healthcare/hospital management, either in BTB sales capacity or management role within hospital
  • Experience in an Operating Room and/or Sterile Processing Department environment 
  • Proven ability to work effectively and drive results as part of a team
  • Excellent communication and interpersonal skills with ability to present to varying group sizes
  • Ability to excel in a high-energy, fast-paced environment 
  • Willingness to be flexible with work hours
  • Business acumen – ability to function in an executive business environment and understand the business needs of the OR
  • Communication – ability to deliver consistent and effective communication across organizational levels
  • Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
  • Lean, Six Sigma or Change Management skills are of advantage
  • Advanced MS office (or equivalent) skills, project management skills, proven record of leading complex customer facing projects on OR efficiency, productivity, or cost containment
  • Fluent in English and local language as required 
  • Ability to travel overnight up to 70% 

Required Education and Training

  • Minimum education: B.S./B.A. degree preferred or equivalent clinical/medical degree or experience

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Average salary estimate

$115000 / YEARLY (est.)
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max
$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Genesis Manager, Intuitive

Are you ready to make a difference in the world of healthcare? Intuitive is on the lookout for a Genesis Manager to join our innovative team in Taipei, Taiwan. As a pioneer in robotic-assisted surgery, we believe that minimally invasive care is the key to life-enhancing treatments. In this dynamic role, you'll provide onsite and remote consulting services designed to help our customers implement the best practices of our da Vinci Surgery systems. You'll work closely with hospital leadership and cross-functional teams while actively engaging with healthcare professionals to drive success. This position requires someone with a robust background in healthcare or hospital management, as well as a knack for understanding complex processes and translating them into actionable solutions. Your days will be filled with training staff, managing customer engagement, and uncovering opportunities for improved efficiency and cost savings. At Intuitive, we value inclusion and diverse perspectives, believing that every team member brings something unique to the table. If you're passionate about healthcare and ready to take big leaps forward, this is the place for you. Join us, and together we will advance the world of minimally invasive care while fostering meaningful change in the healthcare landscape.

Frequently Asked Questions (FAQs) for Genesis Manager Role at Intuitive
What are the primary responsibilities of a Genesis Manager at Intuitive?

As a Genesis Manager at Intuitive, your primary responsibilities will include providing onsite and offsite consulting initiatives that focus on standardizing best practices, training staff, and optimizing costs related to the da Vinci Surgery program. You'll be managing relationships with hospital leadership and collaborating with various teams to ensure successful robotic surgery program implementations.

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What skills and experience are required to be a Genesis Manager at Intuitive?

To excel as a Genesis Manager at Intuitive, candidates should have at least 7 years of experience in healthcare management, ideally in an operating room environment. Proficiency in communication, project management, and business acumen is vital, along with advanced skills in Microsoft Office and ideally Lean or Six Sigma methodologies.

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How does Intuitive support its Genesis Managers in professional development?

Intuitive actively invests in the growth of its Genesis Managers through ongoing training, mentorship, and opportunities to collaborate on innovative projects. The company fosters an inclusive culture that encourages team members to pursue their goals and explore new ideas that can enhance their professional journey.

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What type of travel can a Genesis Manager expect at Intuitive?

As a Genesis Manager at Intuitive, you can expect to travel up to 70% of the time, which includes overnight stays. This travel is essential for conducting consulting sessions with strategic customers and ensuring they have the necessary tools to optimize their robotic surgery programs.

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What is the work environment like for a Genesis Manager at Intuitive?

The work environment for a Genesis Manager at Intuitive is dynamic and fast-paced, with a strong emphasis on teamwork and collaboration. You'll be part of a supportive culture that values diversity and inclusion, making it an exciting place to make an impact in the field of minimally invasive care.

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Common Interview Questions for Genesis Manager
How do you approach consulting with hospital leadership as a Genesis Manager?

When consulting with hospital leadership, I begin by understanding their specific goals and challenges. I focus on building strong relationships and ensuring that my recommendations are tailored to address their needs effectively. Clear communication and regular updates are key to maintaining alignment throughout the process.

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Can you explain your experience managing cross-functional teams?

In my previous roles, I've effectively managed cross-functional teams by fostering collaboration and open communication. I often set clear objectives and ensure everyone understands their roles, which helps in driving successful outcomes on complex projects.

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What strategies do you use to identify customer needs in a hospital setting?

To identify customer needs in a hospital setting, I utilize open-ended questions and active listening during consultations. I analyze data and gather feedback from hospital staff to uncover obstacles and opportunities for improvement, enabling me to offer tailored recommendations.

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How do you stay organized while managing multiple projects as a Genesis Manager?

I prioritize my tasks using project management tools that help track deadlines and progress. Regular check-ins with my team ensure everyone stays aligned, and I set aside dedicated time for strategic planning, which is crucial for executing multiple projects effectively.

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Describe a challenging situation you've faced in your previous healthcare roles.

In one instance, I faced significant resistance from hospital staff during a new technology implementation. I organized training sessions and one-on-one consultations, addressing their concerns and demonstrating the value of the technology, ultimately leading to successful adoption.

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What do you think is the most important factor in successfully implementing a new surgical program?

The most important factor in successfully implementing a new surgical program is ensuring that all stakeholders are engaged and informed throughout the process. This includes providing comprehensive training and support to both medical staff and administrative leaders, fostering a culture of collaboration and trust.

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How do you adapt your communication style to different groups within a hospital?

I adapt my communication style by assessing the audience's level of knowledge and preferences. For clinical teams, I use technical terminology and data-driven insights, while for administrative staff, I focus on operational efficiencies and cost-saving benefits, ensuring the message resonates with each group.

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What metrics do you use to evaluate the success of a robotic surgery program?

I evaluate the success of a robotic surgery program by using metrics such as patient outcomes, surgical efficiency, staff satisfaction, and cost reduction. Regular data analysis allows us to track progress and identify areas for improvement.

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How do you ensure a positive experience for customers during the onboarding process?

To ensure a positive experience for customers during the onboarding process, I prioritize clear communication and set expectations from the beginning. I provide comprehensive training and ongoing support, encouraging feedback, which helps build trust and ensures that they feel empowered in using the technology.

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Why do you want to work as a Genesis Manager at Intuitive?

I want to work as a Genesis Manager at Intuitive because I am passionate about advancing healthcare through innovative technologies. I admire Intuitive's commitment to minimally invasive care and the supportive culture that empowers its employees to make a meaningful difference in patient outcomes.

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Founded in 1995, Intuitive Surgical, Inc develops, manufactures and markets robotic technologies designed to improve clinical outcomes and help patients return more quickly to active and productive lives. The company is headquartered in Sunnyvale,...

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Full-time, remote
DATE POSTED
March 16, 2025

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