Clerk, Count Room

The Count Room Clerk at Jackson Rancheria is responsible for counting and verifying funds from various gaming machines, including slot machines and table games. Their duties include performing slot machine drops, counting and recording currency and chips, preparing and balancing paperwork for all games, and ensuring accurate deposits to the Vault. Additionally, they create a welcoming environment for guests by adhering to the Guest Service Guidelines and performing daily closing procedures.

To become a Count Room Clerk at Jackson Rancheria, you need one to three months of related experience or relevant training, or an equivalent combination of education and experience. This ensures that you have the foundational skills necessary to handle the currency and chips accurately and maintain our high level of guest service.

The Count Room Clerk position at Jackson Rancheria offers a competitive pay range of $18.00 to $23.40 per hour. Additionally, if you work during the late-night shift hours, there is a $1.00 per hour shift differential for any hours worked between 10:00 PM and 6:00 AM, making this position even more attractive for those open to early morning or late-night shifts.

As a Count Room Clerk at Jackson Rancheria, your shift begins at 2:45 AM and typically ends between 9:00 AM and 11:00 AM upon completion of processing. This unique schedule allows for early hours, which some individuals may find preferable, and provides an opportunity to enjoy the rest of the day once your shift concludes.

While the Count Room Clerk position at Jackson Rancheria utilizes state-of-the-art air filtration systems, it is important to note that the work environment may still have cigarette smoke due to local regulations. Therefore, it may not be a suitable workplace for individuals who are particularly sensitive to smoke.

In responding to this question, it's essential to highlight any previous experiences where you've handled cash, whether in a retail environment or another capacity. Discuss the systems you used for counting and recording cash, and how you ensured accuracy and security while dealing with funds—skills that are directly relevant to the Count Room Clerk role at Jackson Rancheria.

When answering this, stress the importance of attention to detail in your previous roles. You can mention specific techniques you adopt, such as double-checking amounts, using technology to aid counting, or developing a personal routine that helps you minimize errors. Explain how these methods contribute to overall operational integrity and help you meet the demands of the Count Room Clerk position.

Discuss your philosophy towards customer service and why it matters. Share examples of how you've effectively handled guest inquiries or concerns in a previous position, particularly during high-stress situations. Emphasize your ability to remain calm and friendly—qualities needed in the Count Room Clerk role at Jackson Rancheria.

In your response, reiterate the understanding of a 2:45 AM start time and the flexibility it requires. Express how you're comfortable with early hours and how it aligns with your personal lifestyle, showcasing your readiness for the unique scheduling of the Count Room Clerk position.

Explain your strategies for staying focused and efficient when under pressure. You might share a specific story where you successfully met a tight deadline, emphasizing your time management skills and your ability to prioritize tasks—essential traits in the fast-paced environment of a Count Room Clerk.

If you possess experience with various forms of currency or gaming chips, bring that up. Speak about how that experience has equipped you with the skills necessary to handle funds confidently in the Count Room Clerk role at Jackson Rancheria, ensuring you can successfully count, verify, and manage these resources.

Articulate your approach to training by focusing on clear communication and practical demonstration. You might discuss the importance of patience, as well as your intention to ensure new staff feel comfortable and confident using the cash handling systems, which is particularly relevant to the Count Room Clerk position.

In your answer, discuss your alignment with Jackson Rancheria’s values, commitment to guest service, and excitement about being part of a reputable establishment. Share any personal connections to the community or the company that make this role particularly appealing to you as a Count Room Clerk.

Outline a logical process for addressing discrepancies, including reporting the issue to a supervisor, re-checking your counts, and documenting your findings accurately. This showcases your commitment to integrity and accountability, critical qualities for a Count Room Clerk at Jackson Rancheria.

Explain your strategies for prioritization, such as preparing a checklist of tasks or focusing on high-impact tasks first. This should reflect your understanding of time management and the importance of efficiency, which are vital in the Count Room Clerk role due to its fast-paced nature.