Warehouse Team Leader

As a Warehouse Team Leader at The Good Guys, your responsibilities will include coordinating and supervising warehouse activities to ensure efficient operations. You'll coach and develop team members to meet compliance and safety requirements, receive goods from suppliers, and maintain records and invoices. Additionally, you'll provide excellent customer service to those picking up orders and ensure proper facility maintenance.

To excel as a Warehouse Team Leader at The Good Guys, you should demonstrate key competencies like a strong customer focus, the ability to drive results, and talent development skills. A background in warehouse operations or logistics management is beneficial, along with a commitment to safety and compliance.

The Good Guys is dedicated to supporting its Warehouse Team Leaders through comprehensive training and development programs, competitive remuneration, and a unique employee assistance program that offers counseling services. Plus, there are exciting opportunity tracks within the broader JB Hi-Fi Group to help advance your career.

A successful Warehouse Team Leader at The Good Guys should possess excellent leadership skills, effective communication abilities, and a strong operational mindset. It’s crucial to have a customer-centric approach and the capacity to motivate and develop team members while maintaining a safe and organized warehouse environment.

The workplace culture at The Good Guys is vibrant and inclusive, celebrating diversity and valuing innovative ideas. As a Warehouse Team Leader, you'll thrive in a fast-paced environment and be part of a supportive team that prioritizes employee well-being while working towards common goals.

To effectively manage a team in a fast-paced warehouse environment, focus on clear communication and delegate tasks based on individual strengths. Regular check-ins and safety briefings will maintain team morale and efficiency.

I ensure compliance with safety regulations by conducting regular training sessions for my team, consistently checking safety protocols, and creating a culture of accountability where team members feel responsible for maintaining a safe working environment.

I address customer complaints by first listening actively to their concerns, assuring them that I’ll do my best to resolve the issue. Additionally, I analyze the situation to find solutions that not only rectify the issue but also improve future processes in the warehouse.

To conduct stocktakes effectively, I implement systematic planning prior to the event, assign clear roles to team members, and use technology to streamline the inventory tracking process, ensuring accuracy and efficiency.

The most important quality for a Warehouse Team Leader is the ability to inspire and motivate the team while fostering a safe and efficient working environment. Strong leadership helps in overcoming challenges and achieving common goals.

In a past role, I identified a team member who showed potential but lacked confidence in handling inventory management. I provided mentorship, offered training sessions, and gradually gave them more responsibilities, leading to their successful promotion.

I prioritize tasks in a busy warehouse by assessing deadline urgency, the impact on customer service, and resource availability, while also remaining flexible to adapt to the changing needs of the operation.

I am familiar with various warehouse management systems, including inventory tracking software and ERP systems. I understand how to leverage these tools to streamline operations and maintain accurate stock levels.

I handle underperforming team members by approaching the situation with empathy, discussing observations in a constructive manner, and collaborating with them to develop a plan for improvement including setting measurable goals.

I have extensive experience with inventory management, including stocktaking, forecasting needs based on sales data, and implementing processes to minimize discrepancies, which aids in optimizing warehouse operations.