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Hollister Co. - Assistant Manager, Fox River

Company Description

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life.  

The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.comwww.abercrombiekids.comwww.hollisterco.comwww.gillyhicks.com, and www.socialtourist.com.

Job Description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.


What You’ll Do

  • Customer Experience
  • Drives Sales
  • OMNI Channel Fulfillment
  • Store Presentation and Sales Floor Supervision
  • Store & Stockroom Operations
  • Staffing, Scheduling, and Payroll Management
  • Training and Development
  • Communication
  • Asset Protection

Qualifications

What it Takes

  • Bachelor’s degree OR one year of supervisory experience in a customer-facing role
  • Strong problem-solving skills
  • Inclusion & Diversity Awareness
  • Ability to show up in a fast-paced and challenging environment
  • Team building skills
  • Self-starter
  • Strong interpersonal and communication skills
  • Drive to achieve results
  • Adaptability / Flexibility
  • Multi-Tasking
  • Fashion Interest & Knowledge

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

  • Quarterly Incentive Bonus Program
  • Paid Time Off
  • Paid Volunteer Day per Year, allowing you to give back to your community
  • Merchandise Discount
  • Medical, Dental and Vision Insurance Available
  • Life and Disability Insurance
  • Associate Assistance Program
  • Paid Parental and Adoption Leave
  • 401(K) Savings Plan with Company Match
  • Training and Development
  • Opportunities for Career Advancement, we believe in promoting from within
  • A Global Team of People Who'll Celebrate you for Being YOU

 

SEE WHAT IT’S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

Average salary estimate

$52500 / YEARLY (est.)
min
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$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Hollister Co. - Assistant Manager, Fox River, Abercrombie and Fitch Co.

Are you ready to take your career to the next level with Hollister Co. as an Assistant Manager in Appleton, WI? This exciting role is perfect for those who love blending creativity with business strategy. As an Assistant Manager, you'll be at the forefront of driving sales and delivering top-notch customer service. Your responsibilities will include overseeing daily store operations, ensuring a smooth buying process for customers, and implementing effective staffing and scheduling strategies. Showcase your flair for fashion by providing styling recommendations and managing store presentations that captivate shoppers. You’ll also play a vital role in cultivating a vibrant team atmosphere through recruiting, training, and development initiatives. Hollister recognizes hard work and dedication, allowing you to pave your own way into leadership roles within the store. At Abercrombie & Fitch Co., we promote from within and believe our employees deserve a space where they feel included and valued. Plus, with an array of benefits like a competitive bonus program, paid volunteer day, and a generous merchandise discount, your work will be both rewarding and fulfilling. Join us in creating a place where every day feels exceptional, and your unique contributions are celebrated!

Frequently Asked Questions (FAQs) for Hollister Co. - Assistant Manager, Fox River Role at Abercrombie and Fitch Co.
What are the main responsibilities of an Assistant Manager at Hollister Co.?

As an Assistant Manager at Hollister Co., your main responsibilities include driving sales, managing daily store operations, and delivering exceptional customer service. You will also oversee staffing, scheduling, and payroll management while providing training and development for your team.

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What qualifications do I need to apply for the Assistant Manager position at Hollister Co.?

To apply for the Assistant Manager position at Hollister Co., you should have a Bachelor's degree or at least one year of supervisory experience in a customer-facing role. Strong problem-solving skills and a passion for fashion are also essential to succeed in this position.

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How does Hollister Co. support the growth of its Assistant Managers?

Hollister Co. supports the growth of its Assistant Managers through a strong promote from within philosophy, allowing you to build a solid foundation and grow into leadership roles. You will also have access to training and development programs to help you advance in your career.

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What skills are important for an Assistant Manager at Hollister Co.?

Key skills for an Assistant Manager at Hollister Co. include strong interpersonal and communication skills, problem-solving abilities, a self-starter mentality, team-building skills, and adaptability in a fast-paced environment.

Join Rise to see the full answer
What benefits can I expect as an Assistant Manager at Hollister Co.?

As an Assistant Manager at Hollister Co., you can expect a range of benefits, including a competitive incentive bonus program, paid time off, a merchandise discount, and options for medical, dental, and vision insurance, among others.

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Common Interview Questions for Hollister Co. - Assistant Manager, Fox River
How would you drive sales as an Assistant Manager at Hollister Co.?

To drive sales as an Assistant Manager at Hollister Co., I would analyze sales data and customer feedback to identify trends and areas for improvement. I would implement effective merchandising strategies and motivate my team to provide outstanding customer service.

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Can you describe a time when you had to resolve a conflict in your team?

Absolutely! I believe that open communication is key. I would approach team members individually to listen to their concerns, facilitating a discussion to resolve the issue together and ensuring everyone's perspective is considered.

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What strategies would you use to create an inclusive environment for customers and staff?

Creating an inclusive environment involves actively listening to diverse perspectives, providing inclusive training for team members, and fostering a culture of respect where everyone feels valued and heard. I would lead by example and encourage team challenges that promote diversity.

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How do you prioritize tasks in a busy retail environment?

In a busy retail environment, prioritization involves assessing tasks based on urgency and customer impact. I would create a clear plan for daily operations, delegating tasks effectively and using time management techniques to keep the team on track.

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Describe how you would manage the training and development of your team.

I would manage training by conducting regular one-on-one check-ins, identifying each employee’s strengths and areas for improvement, and tailoring development plans to help them reach their personal goals while aligning with the store's objectives.

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What do you think is the most important factor for maintaining excellent customer service?

The most important factor for maintaining excellent customer service is genuinely caring about each customer's experience. Training staff to empathize with customers and exceed their expectations creates a positive shopping environment.

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How would you utilize social media to support store marketing efforts?

I would leverage social media by sharing engaging content related to store promotions, style tips, and customer stories. Encouraging engagement through contests and feedback can drive traffic to the store and create a vibrant online community around the brand.

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How would you handle a situation where sales targets are not being met?

If sales targets are not being met, I would first analyze metrics to identify the causes, gather team input for fresh ideas, and develop an action plan to address weaknesses. It’s crucial to stay motivated and encourage the team to refocus on sales goals.

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What approach would you take when seeing a need for change in store operations?

My approach would be to first assess the current operations, gather input from team members on potential improvements, and then test new strategies in a controlled way to evaluate their effectiveness before rolling them out store-wide.

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How do you keep yourself and your team motivated during peak shopping periods?

To keep myself and the team motivated during peak shopping periods, I would emphasize teamwork, set daily goals, and celebrate achievements, no matter how small. Positive communication and recognizing individual contributions help maintain high morale.

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Founded in 1892, Abercrombie & Fitch Co (A&F) through its subsidiaries, is a specialty retailer of casual apparel for men, women and kids. Through stores and direct-to-consumer operations, the company is engaged in selling an array of products, in...

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Full-time, on-site
DATE POSTED
March 22, 2025

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