Credit Control Manager

As a Credit Control Manager at Jellyfish, your main responsibilities include managing your own ledger, reducing aged debt, ensuring efficient cash flow management, and refining collections processes across the company. You will also support daily and month-end reporting while overseeing department activities to ensure timely and accurate completion. Building long-lasting relationships with clients and adding value to their businesses is a key part of your role.

To apply for the Credit Control Manager position at Jellyfish, you should have 2-3 years of experience in collections, billing, or a related revenue role. Familiarity with accounting principles, management principles, and accounts receivable procedures is essential. Additionally, strong interpersonal skills, a collaborative mindset, and the ability to generate creative solutions will help you thrive in this role.

At Jellyfish, we prioritize growth for all our employees, including Credit Control Managers. You will accumulate one paid day each month for self-development, along with access to LinkedIn Learning for unlimited online courses. Our flexible work environment and the opportunity to tailor your work experience to your needs also support your continued professional development.

As a Credit Control Manager at Jellyfish, you can expect a flexible work environment that allows you to work remotely for up to 40% of your days. We respect your work-life balance and offer flexible working hours between 8 am and 6:30 pm to help you manage personal commitments while excelling in your role.

Success as a Credit Control Manager at Jellyfish includes efficiently managing your ledger, improving collections processes, positively impacting cash flow, and building strong relationships with clients. Your contributions will not only improve operational efficiency but also enhance client satisfaction and retention, driving the overall success of the company.

When answering this question, focus on your understanding of each step in the order to cash cycle, your practical experience managing this process, and the skills that allow you to resolve any issues that might arise. Highlight any instances where you improved efficiencies or enhanced cash flow.

Describe your approach to client relationships, emphasizing your communication skills and ability to empathize with the client's situation. Provide examples of how you have successfully navigated difficult conversations while still achieving the desired outcome for collections.

Share the strategies you've implemented in past roles to reduce aged debt, such as proactive communication, reminders, and payment plans. Be sure to include metrics that demonstrate the effectiveness of your approach.

Discuss your attention to detail and any processes you follow to validate data before finalizing reports. Mention specific software or tools you use as part of your reporting duties.

Provide a specific example where you implemented a successful initiative or strategy that had measurable effects on cash flow. Outline the challenges faced and how you overcame them to achieve a positive result.

Comment on the importance of teamwork in finance roles and share your experiences working closely with colleagues. Share specific examples of how you’ve collaborated on projects and the outcomes of those efforts.

Discuss the tools and techniques that have worked for you, such as CRM systems, tracking algorithms, or automated reminders. Emphasize how these help reduce the time taken for collections and enhance efficiencies.

Talk about your time management strategies, such as prioritization based on urgency, importance, or the amount of outstanding debt. Provide examples of tools or methodologies you use to stay organized.

Provide an illustrative example where you faced a complex problem and used creative thinking to develop an innovative solution. Highlight the positive outcome and any lessons learned from the experience.

Express your passion for the world of finance and collections, mention your alignment with Jellyfish's values around inclusion and collaboration, and explain how you see yourself contributing to and thriving in their unique company culture.