Senior Product Owner Billing & Payments

About Jimdo

Join us to help unleash the power of the self-employed and help them thrive! 

Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Fast forward to today, we’re a growing, profitable business with a team of 250+ people from 50 nationalities based in over 15 countries. Our portfolio serves the unique needs of microbusinesses. In addition to our GDPR-compliant website builder powered by AI, we offer an online store, legal text generator, business listings, social media integration, SEO, and more. We’re constantly developing new products and services that make the lives of microbusiness owners easier and help fuel their businesses. If you’re inspired by our mission and like the idea of working for a dynamic remote-first company where you can create impact from day 1, we’d love to meet you!

Role Overview :

We are looking for an experienced and business-savvy Senior Product Owner to own and optimize our Billing & Payments domain. This role requires someone who is not just comfortable with high-level strategy but also thrives in getting hands-on with the details, diving deep into customer pain points, edge cases, and financial operations to drive meaningful impact.

You will take ownership of our billing infrastructure, subscription lifecycle, payment integrations, and key financial metrics—ensuring we deliver seamless transactions while maximizing revenue and compliance.

Your impact:

• Own and optimize Jimdo’s billing and payments infrastructure to ensure reliability, scalability, and efficiency.

• Drive key payment metrics, including Payment Rate, Authorization Rate, Fraud Rate, Dunning Recovery Rate, and CX enablement.

• Deeply understand customer payment use cases - analyzing every step from checkout to subscription renewals, refunds, chargebacks, and involuntary churn.

• Manage relationships with payment vendors (Stripe, Adyen, PayPal, etc.) and billing systems (Zuora, Chargebee, etc.) to improve performance and SLAs continuously.

• Balance product innovation with compliance - ensuring regulatory adherence (PSD2, SCA, VAT, tax compliance).

• Define and enforce SLAs for critical payment APIs to ensure reliability and seamless developer integration.

• Optimize subscription management—making it easier for customers to upgrade, downgrade, pause, or cancel while reducing friction and involuntary churn.

• Partner with Finance, Engineering, CX, Legal, Marketing and more to create a world-class billing and payment experience for Jimdo and its customers.

What you bring:

• Strong business acumen—you understand how payments drive revenue, retention, and customer satisfaction, and you do not shy away from financial modeling and trade-offs.

• Deep expertise in SaaS billing & payment systems, with hands-on experience in PSPs (e.g., Stripe, Adyen, PayPal) and billing platforms (e.g., Zuora, Chargebee).

• A passion for digging into details—you do not just accept surface-level explanations but investigate root causes and edge cases.

• Ability to manage vendor relationships, including negotiations, integrations, and service-level agreements.

• Experience in subscription-based business models and expertise in financial operations like invoicing, tax compliance, and fraud prevention.

• Understanding of API-driven billing & payment architectures, working closely with engineering teams to optimize integrations.

• Knowledge of global payment regulations & compliance (PSD2, SCA, PCI-DSS, VAT compliance, etc.).

• Excellent analytical skills, using data-driven insights to improve payment rates and reduce revenue leakage.
  

Mindset & Approach

• Customer-obsessed – Advocate for a seamless and transparent billing experience that eliminates customer frustration.

• Hands-on and detail-oriented – Proactively explore edge cases, error logs, and payment failures to identify opportunities for improvement.

• Strategic & execution-driven – Balance high-level roadmap vision with execution excellence.

• Adaptability & problem-solving – Thrive in fast-paced, ambiguous environments and are relentless in removing payment friction.

• Collaboration-first – Work cross-functionally with Finance, Engineering, Support, and external vendors to drive outcomes.

• Holistic ownership mindset – Own the end-to-end payments experience, from the customer’s perspective to business impact.

What we offer:

Inspiring Mission: At our core, we are driven by a meaningful mission - to  empower solopreneurs and small businesses to succeed and  to contribute to the sustainability and vibrancy of the communities they serve.

Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up  with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in. 

Support for your side hustles: We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard.

Continuous  Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.

Competitive Benefits Package: 

• Annual compensation reviews to ensure you're rewarded fairly.

• A remote office set-up bonus to enhance your workspace.

• A unique workation policy that allows you to work from different locations.

• An employee assistance program, offering resources and counseling.

• Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. Our diverse team values and celebrates the uniqueness of each individual. We embrace differences and believe that they enrich our organization, making us stronger and more innovative. Join us, and let's continue to create a workplace where everyone can thrive, regardless of background or identity.

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