Senior Facilities Manager

As a Senior Facilities Manager at JLL, your primary responsibilities will include managing the day-to-day operations of a diverse portfolio, maintaining relationships with tenants and third-party owners, overseeing compliance with regulations, and developing management plans for portfolio buildings. You'll also be involved in creating innovative programs aimed at boosting productivity and managing capital and expense budgets.

To become a Senior Facilities Manager at JLL, you should have at least 5 years of experience in facilities management, preferably in financial accounts. Strong leadership and communication skills are essential, along with proficiency in MS Office and Computerized Maintenance Management Systems (CMMS). A bachelor's degree or relevant designations like CPM, CFM, or MCR are preferred but not required.

JLL recognizes the importance of work-life balance and offers a hybrid work model for Senior Facilities Managers that includes 1-2 days on-site each week. This allows for flexibility in your schedule, so you can manage your professional responsibilities while also attending to personal commitments and maintaining your wellness.

In this role as a Senior Facilities Manager at JLL, you'll manage a diverse portfolio that includes 200 locations of Class A office and retail space. This variety offers a dynamic work environment where you can apply your facilities management skills across different property types in the bustling Greater Phoenix area.

At JLL, we prioritize the growth of our employees. As a Senior Facilities Manager, you'll have opportunities for professional development through mentoring, performance oversight, and leadership training. The company fosters a culture of internal promotions, making it possible for you to elevate your career within the organization by taking on more responsibilities and new challenges.

When asked to describe your experience managing large facilities, focus on specific examples where you've handled significant responsibilities, such as budgeting for large properties or overseeing multiple locations. Mention any measurable successes, such as cost-saving initiatives or productivity enhancements that you implemented.

To ensure compliance, discuss your approach to staying updated on relevant local, state, and federal regulations. Highlight methods such as regular inspections, audits, and the implementation of compliance training for your team, showcasing your proactive strategy in maintaining regulatory standards.

Describe your relationship-building strategies by emphasizing strong communication, regular check-ins with tenants and stakeholders, and fostering an open-door policy that encourages feedback. Mention any creative ways you've engaged stakeholders to enhance collaboration and ensure satisfaction.

When discussing a difficult situation, use the STAR method (Situation, Task, Action, Result) to articulate your problem-solving and crisis management skills. Select an example that highlights your leadership and decision-making under pressure, emphasizing a positive outcome.

Explain the importance of budget management in ensuring that facility operations are financially sustainable. Discuss your experience with preparing budgets, managing expenses, and operating within financial constraints, while also being innovative in seeking cost-saving measures.

Share your effective time management strategies, such as using project management tools, prioritizing tasks based on urgency and importance, and maintaining open communication with your team to delegate and adjust workloads. This showcases your leadership and organizational skills.

Talk about innovative solutions you've implemented, like energy-saving technologies or efficiency-improving systems. Specify the impact these innovations had on the operations of the facilities, highlighting your forward-thinking approach and willingness to improve processes.

Discuss key performance indicators (KPIs) you track, such as operational efficiency, tenant satisfaction, and financial performance. Explain how you use data analysis to measure success and identify areas for improvement in your facilities management program.

Emphasize the importance of safety training and regular safety audits you've established. Describe how you promote a safety-first culture within your team by encouraging compliance and open dialogue about safety concerns, highlighting your commitment to a safe work environment.

Share your passion for creating spaces that enhance productivity and well-being. Discuss how seeing the positive impact of your work on tenants and communities drives you to excel. Personal motivations can resonate with interviewers, making your application memorable.