Director of Product, Growth

As the Director of Product at Jobber, your responsibilities will include defining and championing a product-led growth strategy, leading and developing a team of high-performing product managers, and ensuring customer obsession by deeply understanding home service provider needs. You will also promote a culture of experimentation, working closely with senior leaders to align on initiatives that drive business growth and enhance customer experiences.

The ideal candidate for the Director of Product role at Jobber should have extensive experience in Product Management, particularly in leading growth-focused product teams. A proven track record of implementing product-led growth strategies, familiarity with customer insights and data analytics, along with strong leadership abilities are essential. Experience in vertical SaaS and modern product analytics tools is a plus.

At Jobber, team members in the Director of Product role can expect a supportive environment that emphasizes career development. This includes access to dedicated Talent Development coaches, health benefits, retirement savings matching, and a culture that prioritizes work-life balance. Jobber is committed to nurturing leaders through growth opportunities and ensuring they achieve their full potential.

Jobber prides itself on its inclusive and collaborative culture. As the Director of Product, you will be part of an environment recognized for transparency and innovation. The culture encourages teamwork, the sharing of diverse perspectives, and a focus on customer success, making it a great place for individuals to thrive while making a significant impact on the lives of small business owners.

A successful Director of Product at Jobber is characterized by deep customer obsession, strong leadership skills, and an ability to cultivate a positive team culture. They should be bold in decision-making, comfortable navigating ambiguity, and dedicated to driving measurable outcomes through data-driven insights. Their commitment to understanding and addressing customer pain points will lead to impactful product experiences that foster loyalty and growth.

In responding, highlight specific examples of your experience leading product teams, focusing on your strategies for guiding team members, fostering a culture of experimentation, and achieving significant growth. Discuss metrics or projects that demonstrate your ability to drive results in customer acquisition and retention.

Discuss the importance of aligning cross-functional teams around clear goals, understanding customer pain points, and leveraging data for decision-making. Share examples of frameworks or methodologies you’ve utilized to implement a successful strategy and the measurable outcomes that resulted from them.

Provide a detailed scenario where you faced a difficult decision, such as prioritizing feature releases based on customer feedback or market trends. Emphasize your analytical approach to weighing pros and cons, incorporating user feedback, and how you communicated your decision to the team.

Focus on methods you use to gather and analyze customer insights, such as regular feedback sessions, surveys, and engagement metrics. Share how you translate these insights into actionable strategies that influence product development and your approach to continuously validating assumptions.

Highlight your experience in using data analytics for product performance evaluation and experimentation. Discuss specific instances where data-driven decisions led to significant improvements in customer engagement and growth.

Provide an example detailing the challenges that prompted the need for a new tool, the selection process, and the implementation steps. Highlight the benefits the tool brought to the team, including efficiency gains or improved collaboration.

Discuss your approach to conflict resolution, emphasizing open communication and active listening. Share a specific example of a conflict situation and how you facilitated a constructive dialogue to resolve differences.

Talk about initiatives you’ve implemented to encourage creativity, such as brainstorming sessions, hackathons, or training courses. Share how you empower your team to take calculated risks and experiment with new ideas.

Discuss your approach to prioritization, such as utilizing frameworks like RICE or MoSCoW, focusing on customer impact, and aligning with business goals. Include an example where prioritization led to successful outcomes.

Share your enthusiasm for Jobber’s mission and values, particularly your passion for helping small businesses thrive. Discuss specific aspects of the position or the company culture that align with your career goals and values.