Customer Success Manager, Strategic Accounts - (Remote - UK)

As a Customer Success Manager, Strategic Accounts at Jobgether, you'll oversee the entire customer journey, from onboarding to ongoing adoption and value realization. Your responsibilities include collaborating with account executives to devise growth strategies, delivering strategic reviews to client executives, and developing tailored success plans to meet the specific needs of your customers.

To qualify for the Customer Success Manager, Strategic Accounts position at Jobgether, candidates should possess at least 5 years of experience in Customer Success or enterprise consulting, ideally with large clients. A proven track record in managing enterprise-level relationships, exceptional project management skills, and the ability to navigate complex business environments are also crucial to excel in this role.

Jobgether provides Customer Success Managers with ongoing support, including access to comprehensive healthcare plans, professional development resources, and generous paid time off. You'll work in an inclusive environment that values equality and empowers employees to drive customer satisfaction and growth initiatives effectively.

The work culture for Customer Success Managers at Jobgether is inclusive and diverse, fostering a commitment to both equality and professional development. This remote role allows for flexibility while promoting a collaborative approach to problem-solving and customer engagement across various teams.

At Jobgether, Customer Success Managers have ample growth opportunities, including equity options for all employees, access to a range of learning resources, and support for professional development. This empowers managers to not only enhance their skills but also contribute to the overall success and expansion within strategic accounts.

Highlight specific examples of how you've successfully managed customer relationships, particularly focusing on large accounts. Discuss methods you've implemented to ensure customer satisfaction and retention.

Discuss the key performance indicators (KPIs) that you track to gauge customer success. This could include customer retention rates, user adoption metrics, or the successful realization of client outcomes.

Share a specific scenario where you faced a challenge, detailing the steps you took to resolve the issue while maintaining the client relationship. Focus on your problem-solving skills and communication strategies.

Outline the onboarding process you've facilitated in previous roles. Emphasize personalized approaches you've employed to ensure clients understand the product and its value right from the start.

Discuss your strategies for managing multiple clients effectively, including methods such as time management, the use of CRM tools, and prioritizing based on client needs and potential for growth.

Explain your approach to establishing credibility and trust with senior executives. This may include regular communication, understanding their business goals, and providing insights that align with their objectives.

Highlight how you leverage data analytics to track customer usage and satisfaction levels. Discuss how you utilize insights from data to improve customer outcomes and strategic decision-making.

Mention specific Customer Success tools and software that you've used in the past to track account health, communicate with clients, and measure success effectively.

Discuss your experience with renewal processes and expansion strategies, focusing on how you identify opportunities for upselling services that align with the client’s evolving needs.

Share your enthusiasm for Jobgether's mission and values, and explain why the role aligns with your career goals and passion for customer success within the data solutions sector.