Technical Support Engineer (Remote- US Based)

As a Technical Support Engineer at Jobgether, your primary responsibilities will include troubleshooting and resolving a variety of technical issues related to Salesforce products, effectively interfacing with customers, addressing escalations, and collaborating with internal teams to enhance functionality and improve user experience. Your role is vital in maintaining customer satisfaction and ensuring that technical challenges are met promptly.

Ideal candidates for the Technical Support Engineer position at Jobgether should have 1-2 years of experience in Salesforce support, development, or administrative roles. Additionally, having Tier 2 support experience is essential. Applicants should also possess hands-on experience with Salesforce declarative tools like Flows and Process Builder, knowledge of Apex, and familiarity with data tools such as Workbench. Certifications such as Platform Developer I and Salesforce Administrator are recommended.

Absolutely! As a Technical Support Engineer at Jobgether, you will have numerous opportunities to grow your technical expertise and advance your career. Your role will involve collaboration with product and engineering teams, which could open pathways to other technical roles or project management positions within our organization as you develop your skills over time.

In your role as a Technical Support Engineer at Jobgether, you will utilize a variety of tools to facilitate your work, including data manipulation tools like Data Loader and Workbench for data imports and debugging. Additionally, exposure to APIs and third-party platform integrations will enrich your hands-on experience, making this role both varied and engaging.

Jobgether provides an attractive benefits package for Technical Support Engineers, including medical, dental, and vision insurance options, 100% employer-paid short and long-term disability coverage, basic life insurance, a 401(k) plan with a 100% company match, and flexible paid personal and vacation time. Moreover, we invest in the well-being of our employees by offering 10 sick days annually and a generous parental leave policy.

When answering this question, highlight specific Salesforce products you've worked with, detailing any relevant experience troubleshooting or supporting those products. Mention any projects or initiatives where you played a key role in enhancing user experience or resolving technical challenges.

Discuss your systematic approach to troubleshooting, including gathering information, replicating the issue, and utilizing data tools. Provide examples of how you successfully resolved challenges in previous roles, emphasizing your analytical skills and attention to detail.

Articulate how you simplify complex technical concepts into easily understandable language, tailoring your communication style based on the customer’s familiarity with technology. Sharing examples where you've successfully communicated solutions to non-technical users will be beneficial.

Share a specific instance illustrating your ability to handle an escalation, detailing the steps you took to resolve it, collaborate with team members, and ultimately provide a satisfactory solution to the customer. Highlight the importance of calmness and professionalism in these situations.

You should mention specific tools such as Data Loader and Workbench, providing examples of tasks completed using these tools. Demonstrating your familiarity with these platforms underscores your readiness for the Technical Support Engineer role at Jobgether.

Express your passion for problem-solving and helping others. Highlight how you view technical support as a collaborative role where you can make a positive impact on user experiences by providing effective solutions and timely assistance.

Discuss the importance of creating and maintaining documentation, and describe your process for identifying recurring issues and contributing to knowledge-sharing efforts. Mention any tools or platforms you have used for this purpose, demonstrating your commitment to continuous improvement.

Share your enthusiasm for the opportunity to work with Salesforce products, and express a genuine interest in joining Jobgether’s supportive and innovative team. Mention specific aspects of the role that excite you, such as the collaborative nature of the work or the potential for personal and professional growth.

Emphasize the importance of maintaining professionalism and transparency, highlighting your approach for seeking assistance from team members or utilizing available resources to find a resolution. Stress that you would follow up with the customer once you have the information they need.

Discuss any relevant certifications you already hold, such as Salesforce Administrator or Platform Developer I, and explain how these certifications demonstrate both your technical knowledge and commitment to professional growth in the Salesforce ecosystem.