Job details

Support Services Specialist

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Job Description:

Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful.

Responsibilities:

· Passionately supporting ClubOS’s commitment to creating an outstanding experience for each of our customers

· Handling calls and email requests from customers, answering questions, working to resolve software and billing issues, ensuring our customers have the support they need to be successful

· Ad-hoc system and process training for customers

· Mastering the ClubOS and ASF solutions in order to provide customers with guidance on how to best use our products

· Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible

· Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Experience and Skills:

· High School Diploma or equivalent

· 2 years or more of experience in a customer-facing role, preferably in a SaaS environment

· Technical software support experience

· Must be friendly, professional, and committed to creating long-term relationships with our customers

· Strong writing and phone skills.

· Critical thinker and a willingness to problem-solve

· A team player who performs well independently

· Ability to multitask, take direction and execute with precision

· Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Compensation: The target hourly rate for this role is $18-22 per hour for Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

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Business Unit:

Club OS One

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Average salary estimate

$41600 / YEARLY (est.)

min

max

$37440K

$45760K

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What You Should Know About Support Services Specialist, Talent Management Solution

As a Support Services Specialist at ClubOS, you’ll become an integral part of a fast-paced and dynamic team that is dedicated to ensuring our customers thrive in their use of our software solutions. If you enjoy making someone's day and have a knack for problem-solving, this role is for you! You'll find yourself answering calls and responding to emails from customers alike, addressing their software and billing inquiries with empathy and professionalism. Your critical thinking skills will come into play as you dig into complex issues, providing insightful solutions that not only resolve the current problem but also enhance the overall customer experience. With a commitment to lifelong learning, you'll master the intricacies of the ClubOS and ASF solutions, empowering our users to get the most out of their products. Collaboration is key—working cross-functionally to ensure our customers receive the best support possible is part of your daily routine. If you’re an adaptable self-starter with a friendly demeanor and two years of experience in a customer-facing role, especially in a SaaS environment, we want to hear from you! Join our supportive environment, and help us create exceptional experiences for our customers, one interaction at a time.

Frequently Asked Questions (FAQs) for Support Services Specialist Role at Talent Management Solution

What are the responsibilities of a Support Services Specialist at ClubOS?

As a Support Services Specialist at ClubOS, your primary responsibilities include handling customer inquiries via calls and emails, resolving software and billing issues, and providing training to customers on our systems. You will also work on reducing cancellations by offering solutions to customer problems, all while ensuring a positive and welcoming experience.