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Assistant Lodge Manager | Outback Spirit Tours

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Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US:

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

ABOUT THE ROLE:

Join our team as an Assistant Lodge Manager at one of our iconic properties in Western Australia and Northern Territory. In this hands-on role, you will assist the Lodge Manager in creating unforgettable guest experiences by actively engaging in all aspects of lodge operations, including housekeeping, food and beverage service, and general upkeep of the lodges. Your contributions will help foster a collaborative atmosphere where exceptional service and hospitality can thrive.

Responsibilities include but are not limited to:

Take a hands-on approach in the daily operations of the lodge, personally coordinating tasks among front of house, housekeeping, restaurant, and maintenance teams to ensure a seamless guest experience.
Collaborate with the Lodge Manager to implement policies and procedures aimed at enhancing operational efficiency and elevating guest satisfaction.
Prioritise safety across all operational facets to create a secure environment for both guests and staff.
Monitor guest feedback and help to address any concerns, assisting in orchestrating resolutions that contribute to a memorable experience for all visitors.
Foster strong relationships with key suppliers and stakeholders, ensuring the lodge's operational needs are met effectively.

This is a remote position, and you will be required to live and work at one of our properties for the entire season. We provide all meals and accommodation. Please be aware of the unique challenges and limitations associated with long-term remote living.

ABOUT YOU:
The ideal candidate will possess strong communication skills and a passion for hospitality. You will thrive in a team environment, supporting your colleagues and contributing to a high-quality experience for our guests.

Requirements:

A true appreciation for nature and commitment to sustainability.
A minimum of 3 years of experience in hospitality, ideally in assistance roles.
Experience in high-end food and beverage services is preferred.
A Food Safety Supervisor certificate is advantageous.
A Medium or Heavy Rigid licence is highly advantageous.
A NT or WA Passenger Endorsement is highly advantageous.
A Remote First Aid and CPR certificate is required.
A valid driver's licence for WA/NT/QLD is essential.
Basic proficiency in Microsoft Office Suite.

A National Criminal History Check is a mandatory step in the recruitment process.

BENEFITS INCLUDE:

A fantastic opportunity to be part of a dynamic and expanding tourism business.
Generous discounts on Journey Beyond travel and experiences.
Accommodation and meals are provided.
Study Assistance Program.
Parental Leave benefits.
Purchased Leave options.
Employee Referral Program.
Discounts on private health insurance.
Access to an Employee Assistance Program.
Exclusive discounts on Journey Beyond merchandise.

What You Should Know About Assistant Lodge Manager | Outback Spirit Tours, Journey Beyond

Are you ready for an adventure in one of Australia’s most breathtaking locations? Join Outback Spirit Tours as an Assistant Lodge Manager and help us create unforgettable experiences for our guests. At Outback Spirit Tours, part of the renowned Journey Beyond family, you'll be at the forefront of delivering extraordinary hospitality in Australia's stunning outback. As an Assistant Lodge Manager, you will work closely with the Lodge Manager in operational duties that range from housekeeping and food service to general lodge upkeep. Your role is pivotal in ensuring that every detail contributes to a seamless guest experience. You’ll take a hands-on approach to coordinate tasks among various teams, guaranteeing that our guests are pampered from the moment they arrive. Building connections with suppliers and ensuring safety across operations are equally important aspects of your work. Being part of this dynamic team means immersing yourself in the beauty of locations like the rugged Kimberley or pristine Tasmania, and establishing lifelong memories for travelers from all walks of life. Setting high standards for service and hospitality is our mission, and as part of the Outback Spirit team, you'll help us achieve just that. Embrace the unique challenges of remote living, all while enjoying provided accommodations and meals, an array of employee benefits, and the company of an enthusiastic team passionate about the outdoors. If you're excited about combining your love for nature with hospitality, this might just be the role for you!

Frequently Asked Questions (FAQs) for Assistant Lodge Manager | Outback Spirit Tours Role at Journey Beyond

What are the primary responsibilities of the Assistant Lodge Manager at Outback Spirit Tours?

As an Assistant Lodge Manager at Outback Spirit Tours, you'll take a hands-on approach to daily lodge operations, coordinating tasks among front-of-house, housekeeping, and restaurant teams. You'll also collaborate with the Lodge Manager to enhance guest experiences and ensure operational efficiency while prioritizing safety and addressing guest feedback.