Job details

Customer Care Consultant - job 1 of 2

Get a free resume review

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

WHAT YOU WILL DO

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
Operate cash register, computer-based POS system, and cash drawer
Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
All other job duties as assigned

WHAT WE ARE LOOKING FOR

High School diploma or General Education Development (GED) required
Associate or Bachelor’s degree in any field preferred
Minimum of 2 years’ experience in a call center setting.
Excellent computer, language and reasoning skills
Bilingual in Spanish preferred
Excellent multi-tasking skills over the phone
Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks
Frequently sitting
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Care Consultant, Jushi

Are you passionate about making a meaningful difference in people's lives and looking for an exciting career in the cannabis industry? Jushi Holdings Inc., a leading company in the rapidly growing sector, is excited to offer a position for a Customer Care Consultant in Normal, IL. In this role, you’ll be at the forefront of customer interaction, responsible for providing exceptional service and educating clients on our products. Your day-to-day will involve answering calls, responding to inquiries, and guiding patients and patrons through their experiences. You’ll need to stay informed about our offerings and take part in making product recommendations during customer visits to the store. We're looking for someone who embodies our mission and core values while providing outstanding customer support. If you have experience in a call center environment, are great at multi-tasking, and might even speak Spanish, you could be an ideal fit! With the opportunity to work as part of a dynamic team, you’ll contribute not only to sales goals but also to guest satisfaction and compliance. Plus, we offer a robust benefits package that includes medical, dental, vision, and even a 401(k). This is a perfect chance to grow your career while being part of a transformative industry. Join us at Jushi Holdings Inc. and help shape the future together!

Frequently Asked Questions (FAQs) for Customer Care Consultant Role at Jushi

What are the primary responsibilities of a Customer Care Consultant at Jushi Holdings Inc.?

As a Customer Care Consultant at Jushi Holdings Inc., your main responsibilities include providing exceptional customer service by addressing inquiries, leading store tours, making product recommendations, and maintaining knowledge of patient benefits and promotions. You'll also handle day-to-day customer support through phone interactions while ensuring compliance with company policies and industry regulations.