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PT Support Associate-5

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. 

  • Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
  • We have the best team in the world and believe in paying competitively and rewarding high performance.
  • Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
  • We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive special offers.
  • We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
  • We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations.  You’re also resourceful and collaborative, highly motivated and efficient.  A sense of humor is a plus! 

A Day in the Life:

The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store.  The consistent thread is that you’ll be working with an amazing team of women and men who share your passion for excellence.

To Land This Role:

  • One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

  • Occasional overnight travel may be required

  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

Why You’ll Want to Join Our Team:

Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence.  Come join us!

How We Work Together

  • Adaptable – We change before we have to
  • Entrepreneurial – We own it
  • Collaborative – There’s no “I” in Tory
  • Client & Brand Focused – We put ourselves in Tory’s shoes
  • Live the Values – We show up for each other
  • Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 15.00 USD - 21.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. 

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com.

Average salary estimate

$18000 / YEARLY (est.)
min
max
$15000K
$21000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About PT Support Associate-5, Tory Burch

As a PT Support Associate at Tory Burch, you will find yourself immersed in the vibrant world of an American luxury lifestyle brand celebrated for its unique blend of casual elegance and innovative design. Founded in 2004, Tory Burch not only focuses on chic ready-to-wear collections but also empowers women entrepreneurs through the Tory Burch Foundation. In this engaging role, you'll play a crucial part in both front and back of house operations, adapting to a dynamic work environment. Your responsibilities will range from greeting customers and operating cash registers to managing stock and ensuring that the store's visual appeal aligns with the brand's ethos. You'll work closely with a team that’s as passionate about retail excellence as you are, fostering a supportive and fun atmosphere where laughter is part of the everyday. With a flexible schedule that may include evenings and weekends, this role is perfect for someone who thrives in a fast-paced setting and is eager to contribute to the store's success. Plus, you'll enjoy a generous employee discount and opportunities for personal and professional development through our Retail Excellence Programs. If you're ready to dive into a role that challenges you while being surrounded by a community that values innovation and teamwork, we can’t wait for you to apply to join #TeamTory today!

Frequently Asked Questions (FAQs) for PT Support Associate-5 Role at Tory Burch
What are the key responsibilities of a PT Support Associate at Tory Burch?

As a PT Support Associate at Tory Burch, you will have a diverse range of responsibilities, including acting as a greeter, cashier, and support for both front and back of house operations. Daily tasks may involve executing operational policies, handling customer inquiries, unpacking shipments, and maintaining stock room organization to facilitate smooth store operations. Your role will be critical in creating memorable customer experiences while contributing towards the overall success of the retail environment.

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What qualifications do I need to apply for the PT Support Associate position at Tory Burch?

To be eligible for the PT Support Associate role at Tory Burch, candidates typically require 1-2 years of experience in a customer-driven retail environment, with stock-related experience being a plus. A flexible availability for a varied work schedule that spans evenings, weekends, and holidays is essential, as is a capability to manage physical demands, such as lifting up to 40 lbs. If you have collaborative skills and a love for retail, you could be a great fit!

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How can I thrive in the PT Support Associate role at Tory Burch?

To thrive as a PT Support Associate at Tory Burch, it's important to embrace adaptability due to the fast-paced nature of the job. Having a positive attitude and a sense of humor will also help you connect with teammates and customers alike. Engaging actively in our Retail Excellence Programs can further enhance your skills in styling and customer service, rounding out your ability to create exceptional experiences for the clientele.

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What does the training process look like for a PT Support Associate at Tory Burch?

At Tory Burch, the training process for a PT Support Associate is robust, focusing on both product knowledge and customer service excellence. New hires will typically undergo a combination of training sessions led by experienced Retail Leaders, on-the-job shadowing, and hands-on activities within the store. This comprehensive approach ensures you are well-prepared to interact with customers confidently and understand the intricacies of our store operations.

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What benefits does Tory Burch offer to PT Support Associates?

Tory Burch offers an attractive benefits package to PT Support Associates, which includes competitive pay, generous employee discounts, and a supportive work environment that emphasizes well-being. Additionally, employees enjoy access to health benefits, financial security initiatives, wellness programs, and opportunities for volunteer involvement through the Tory Burch Foundation. This commitment to employee wellness underscores Tory Burch's supportive culture.

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Common Interview Questions for PT Support Associate-5
Can you describe a time when you provided exceptional customer service as a PT Support Associate?

When answering this question, think of a specific instance where you went above and beyond for a customer. Highlight the situation, your actions, and the positive outcome. This could involve resolving a complaint effectively, making personalized recommendations, or simply creating a welcoming atmosphere that led to a customer's ideal shopping experience.

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How do you prioritize tasks in a fast-paced retail environment?

In your response, discuss the importance of time management and flexibility. You could mention strategies such as creating to-do lists, assessing urgency versus importance, and how you communicate with your team to ensure that critical tasks are addressed effectively even under pressure.

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What interests you about working for Tory Burch?

Your answer should reflect genuine enthusiasm for the brand and its mission. Discuss how Tory Burch's commitment to empowering women and its dynamic culture resonates with you personally. Highlight any familiarity you have with their products, values, or foundational initiatives that inspire you to be part of their team.

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How would you handle a difficult customer as a PT Support Associate?

To answer this, illustrate your conflict resolution skills by outlining the steps you would take to listen actively, empathize with the customer’s concerns, and propose a constructive solution. Emphasize your commitment to maintaining a positive shopping experience while staying composed and professional.

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What do you think makes an effective team in a retail setting?

Discuss qualities such as communication, collaboration, and shared goals that you believe contribute to an effective retail team. Give examples of how you've fostered team relationships, whether through joint problem-solving or supporting each other during busy times, and emphasize how this aligns with Tory Burch's values.

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Describe a time when you had to adapt quickly to change.

In your answer, give an example that illustrates your adaptability. Discuss a time in your previous work where changes occurred unexpectedly, and explain how you responded positively and helped others adjust as well. Highlighting your resourcefulness will resonate with the fast-paced environment at Tory Burch.

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What strategies do you employ to upsell products to customers?

Talk about the importance of understanding customer needs and body language. Share specific tactics like suggesting complementary items or sharing personal anecdotes about how a product improved your life, thereby creating a connection while fulfilling customer desires.

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How do you ensure compliance with store operational policies?

Explain your understanding of the importance of operational policies for safety and customer satisfaction. Discuss your experience following procedures and how you communicate these to new team members or enforce them positively while supporting a smooth working environment.

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In what ways do you demonstrate a passion for the fashion retail industry?

To answer this question, reflect on your personal interests in fashion, sustainability, and customer experiences. Share insights about the collections you admire from Tory Burch and how these elements inspire you to stay updated on industry trends, which ultimately aids in providing enhanced customer interactions.

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Why is teamwork important in your role as a PT Support Associate?

Emphasize the collaborative nature of retail and explain how teamwork enhances customer service and fosters solutions to challenges. Ensure to incorporate examples from your past experiences where teamwork led to achieving goals or creating a better shopping atmosphere.

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Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, ...

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Part-time, on-site
DATE POSTED
March 31, 2025

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