Senior Program Manager, Technology

As a Senior Program Manager at Justworks, you will define and own program vision and execution across multiple high-priority initiatives. Your responsibilities include leading cross-functional collaboration, translating complex business challenges into clear roadmaps, managing vendor partnerships, and developing frameworks for streamlined collaboration among different departments.

To be considered for the Senior Program Manager position at Justworks, candidates need a minimum of 5+ years in strategy, operations, or program management, particularly in a cross-functional role. Strong business acumen, excellent communication skills, and a solid understanding of tech/SaaS companies are also essential.

The Senior Program Manager at Justworks plays a crucial role in driving initiatives critical to achieving the company's strategic goals. By leading program execution and ensuring alignment across various functions, this role helps enhance operational efficiency and ultimately boosts the company’s impact in helping businesses navigate HR challenges.

Key skills for a Senior Program Manager at Justworks include strong leadership abilities, creative problem-solving skills, analytical thinking, and excellent communication capabilities. Familiarity with SQL, vendor management, and a results-driven attitude are also vital for success in this position.

The work culture at Justworks for a Senior Program Manager is collaborative, flexible, and supportive. The company values openness, teamwork, and continuous learning, creating an environment where innovative ideas are encouraged, and employees feel empowered to contribute and succeed.

In responding to this question, provide specific examples of cross-functional projects you’ve managed, highlighting the roles of various stakeholders, challenges faced, and how you ensured successful completion through strategic planning and collaboration.

Discuss your process for assessing project urgency and importance, perhaps mentioning tools or methods you use to prioritize, such as creating a weighted scoring system, and how you communicate these priorities to your team and stakeholders.

Explain that effective communication is key to program management success. Mention techniques like regular check-ins, using project management tools to keep everyone updated, and creating a culture of transparency to ensure all team members are on the same page.

Be ready to share a specific scenario where you faced a significant challenge, the steps you took to analyze and resolve it, and what the outcome was. Highlight any innovative approaches you used and the impact your solution had.

Discuss your approach to selecting, onboarding, and maintaining effective relationships with vendors. Include how you ensure compliance and performance tracking, and the importance of aligning vendor goals with project objectives.

Mention specific tools you’ve used in program management, like project management software (Trello, Asana) or analytics tools (Tableau, SQL), explaining how they aid in monitoring progress, collaboration, and accountability.

Describe your process for collecting data from various sources, analyzing this data, and using insights to guide project direction. Stress how data-driven decision-making enhances alignment with business goals.

Share specific methods you’ve implemented to coach teams, such as workshops, one-on-one mentoring sessions, or building training materials that encapsulate program management principles and frameworks.

Discuss your results-oriented approach, emphasizing the importance of adaptability, maintaining focus under pressure, and leveraging both successes and failures as learning opportunities to drive future improvements.

Explain that stakeholder engagement is achieved through regular updates, soliciting feedback at various stages, and keeping lines of communication open. Stress the importance of aligning stakeholder interests with project goals.