Senior Director, Business Applications & Systems Integration

The Senior Director, Business Applications & Systems Integration at Kaseya is responsible for defining and driving product line strategies that align with company goals. Key duties include leading a global product management team, managing engagement with customers to gather feedback, collaborating with engineering and user experience teams, and ensuring the financial health of the product line. This role is crucial for achieving Kaseya's mission of delivering exceptional IT solutions.

To be considered for the Senior Director, Business Applications & Systems Integration role at Kaseya, candidates should possess at least 7 years of leadership experience in IT or product management. Extensive knowledge of Salesforce, CPQ, CRM, and service integrations is essential. Additionally, having relevant Salesforce certifications and strong business acumen will set candidates up for success in this role.

As a Senior Director at Kaseya, you will play a pivotal role in defining the product strategy. This includes developing a clear vision for the products, ensuring alignment with the company's overall strategy, and collaborating across departments to ensure product goals are met and customer needs are addressed effectively.

Key skills for the Senior Director, Business Applications & Systems Integration at Kaseya include strong leadership capabilities, excellent communication skills, problem-solving, and analytical abilities. Familiarity with Salesforce and system integration technologies is critical, along with experience in financial planning and team management. These skills enable effective collaboration and decision-making in a fast-paced environment.

Kaseya is known for its BOLD, GRITTY, and ACCOUNTABLE culture, which is vital for a Senior Director leading transformative projects. This culture encourages taking initiative, embracing challenges, and fostering collaboration within teams. Our commitment to innovation and growth provides an inspiring environment for leaders looking to make a significant impact.

In the interview, showcase your specific experience with Salesforce, including how you managed various Salesforce products like CPQ and Service Cloud. Discuss any certifications you hold, your familiarity with integration, and how you have leveraged the Salesforce ecosystem in previous roles to drive product management strategies.

Discuss how you prioritize customer engagement. Mention techniques such as surveys, interviews, and user testing to collect insights and how you utilize this feedback to influence product direction and ensure alignment with market needs.

Explain your leadership style and share examples of how you have successfully guided cross-functional teams. Emphasize communication, collaboration, and the methods you use to unite different departments towards common goals.

Detail the specific KPIs you track, such as user engagement, sales growth, and customer satisfaction. Discuss how these metrics inform your strategy and decision-making process to drive product success.

Provide an example that highlights your ability to negotiate and mediate conflicting interests among stakeholders. Discuss how your analytical skills aided in making decisions that benefitted the majority while maintaining project integrity.

Describe your process of conducting financial analysis, including investment cases and margin analysis. Explain the importance of these practices in aligning product strategies with Kaseya's financial goals.

Share a specific challenge that is relevant to the role. Discuss your approach to problem-solving and the steps you took to overcome the obstacle, highlighting your resilience and strategic thinking.

Outline a product launch where you played a critical role. Discuss your planning process, cross-team collaboration, and how you measured the launch's success.

Talk about your strategies for attracting top talent, such as creating an appealing work environment and providing growth opportunities. Highlight your commitment to building a strong team culture that fosters innovation.

Discuss your methods for keeping abreast of industry developments, such as subscribing to relevant publications, attending webinars and conferences, and participating in professional networks. Explain how these insights inform your work and product strategies.