Express Claims Adjuster

As an Express Claims Adjuster at Kemper, your primary responsibilities include intake, investigation, valuation, and settlement of assigned auto physical damage claims. You will ensure claims are concluded promptly and economically in line with policy provisions. Additionally, you'll take statements from insured parties, claimants, and witnesses, and deliver an outstanding customer service experience to all stakeholders.

To qualify for the Express Claims Adjuster role at Kemper, you need a high school diploma or G.E.D. Additionally, 6 months of entry-level claims handling experience is required, or you can substitute this with a 2+ year college degree. Strong interpersonal skills, proficiency in basic computer applications, and a passion for customer service are also key.

While prior claims handling experience is preferred for the Express Claims Adjuster position at Kemper, it is not mandatory. Candidates with a 2+ year college degree can apply as an alternative to the required experience. Kemper provides training to ensure new hires are well-prepared for their responsibilities.

The salary for the Express Claims Adjuster position at Kemper ranges between $39,100 and $52,100. This range considers your experience, skills, education, and other factors. Kemper is dedicated to providing competitive compensation packages to attract and retain top talent.

Kemper offers a comprehensive benefits package to Express Claims Adjusters, including medical, dental, and vision insurance, paid time off, a 401k plan, and more. We strive to support the well-being and professional growth of our employees, ensuring a positive work environment.

In your answer, focus on specific responsibilities and tasks you've undertaken in claims handling, such as investigating claims, communicating with clients, and resolving issues. Highlighting any quantitative results or successful outcomes can illustrate your capabilities.

Showcase your organizational skills by outlining how you prioritize claims based on urgency and complexity. You might mention tools or methods you use to keep track of your workload and ensure timely resolutions.

Discuss your approach to resolving conflicts, emphasizing empathy and active listening. Mention how you would seek to understand the customer's concerns and provide reassurance while working towards a solution.

Explain your methodical approach to reviewing claims, from gathering thorough documentation to double-checking coverage and damages. Stress the importance of accuracy and compliance with policy contracts.

Discuss the importance of communication, empathy, and responsiveness. Highlight that understanding the customer’s needs and providing timely updates enhances their experience overall.

Mention any resources or methods you use to keep up with industry news, such as websites, professional organizations, or networking. Emphasize your commitment to ongoing learning and professional development.

Equip your answer with a specific scenario, showcasing your analytical thinking and judgment. Clarify the factors you considered and how you arrived at your final decision.

Express your enthusiasm for Kemper's values, commitment to customer service, and professional growth opportunities. Personalize your response by reflecting on specific aspects of the company that resonate with you.

Discuss any claims management software or basic computer applications you've used. Showing familiarity with technology used in the industry will demonstrate your readiness for the role.

Talk about your strategies for managing stress, such as staying organized, taking breaks, or using mindfulness techniques. Underscore your commitment to maintaining quality work even during high-pressure situations.