Consultant, Life Sciences CRM
We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health:
The Consulting Team is responsible for leveraging business and technical expertise to deliver innovative solutions for customers, enabling them to enhance operational efficiency, solve business challenges, and implement cutting-edge technologies.
The role combines business and technical knowledge with strategic insight to enable digital transformation and support customers in achieving their business goals. Providing end-to-end support for project delivery, enhancements, release management, and long term support.
Looking back on your first 12 months at Komodo Health, you will have accomplished...
- Customer leadership responsible for advising and delivering on customer engagements
- Involvement in successful delivery and/or support of customer solutions
- Able to provide assistance and direction on customer engagements, escalations, and complex customer use cases both internally and externally
- Follow release processes consistently across customer engagements
- Align closely with sales, product engineering, and delivery teams to support pipeline growth as needed
- Strong understanding of core product functionality
- Lead and/or contribute to the configuration of solutions for multiple customer projects, delivering on customer requirements and enhancing customer satisfaction
You will accomplish these outcomes through the following responsibilities...
Consulting and Business Analysis:
- Collaborate with customers to understand their business challenges, technology needs, and strategic goals
- Lead requirement-gathering sessions with business users
- Document business requirements using user stories, process flows, and supporting documentation..
System Design and Configuration:
- Configure customer-facing solutions based on customer requirements, including structural and functional applications, troubleshooting errors, manipulating data, and transformations, all the while utilizing new and familiar tools throughout
- Document and implement configuration changes and data-mapping requirements
- Support and participate in customer presentations and design reviews to build strong working relationships with clients and analyze feedback to ensure alignment
- Perform unit testing, integration testing, and debugging to ensure solutions function as intended
Continuous Improvement:
- Identify and implement process improvements to optimize the development lifecycle
- Research and recommend emerging tools, frameworks, and methodologies to improve efficiency
Innovation and Cross-Functional Collaboration:
- Stay updated with emerging technologies and trends,
advising customers on their potential applications - Research and prototype new tools, frameworks, and methodologies to deliver innovative customer solutions
- Collaborate with other teams and consultants to align technical solutions with business objectives, share
knowledge, and develop best practices
What you bring to Komodo Health (required):
- Experience configuring and solutioning on the Salesforce platforms with exposure to end-to-end project
implementation lifecycles - Experience gathering and authoring system requirements and preparing supporting system documentation, e.g., business process models, requirements specifications, etc.
- Extensive consulting experience (2+ years preferred)
- Understanding and familiar with the following:
- Core project management concepts
- Data modeling
- Delivery best practices and methods
- Configuration/deployment/release management
- Salesforce Admin certification and/or equivalent certifications and experience
- Salesforce Platform App Builder certification
- Veeva CRM Certified
- Exceptional written and verbal communication skills, with the ability to seamlessly connect and translate between technical and non-technical audiences
- Excellent multitasking and prioritization abilities, capable of handling tasks related to multiple customer engagements at the same time
- A desire to pursue additional, relevant certifications and applicable learning opportunities
Additional skills and experience we’ll prioritize (preferred, not required):
- Life Sciences, pharmaceutical, and/or healthcare industry
consulting experience - Skilled in using tools such as JIRA, Confluence, or similar documentation platforms to create clear and detailed user stories, process flows, acceptance criteria, and other project artifacts
- Familiar with Agile practices and iterative development cycles, including sprint planning and backlog management
- Hands-on experience in executing system testing and defect tracking
The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.
The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Are you passionate about transforming healthcare through data? Komodo Health is looking for a Consultant in Life Sciences CRM to join our innovative team, working remotely! At Komodo, we’ve made it our mission to reduce the global burden of disease by utilizing smarter data. Our powerful Healthcare Map is at the forefront of this initiative, providing the most comprehensive view of the U.S. healthcare system by merging real-world patient data with cutting-edge algorithms. As a Consultant, you’ll inhabit a crucial role in leveraging both technical and business acumen to deliver tailored solutions for our clients. This position involves collaborating with customers to identify their challenges and create strategies for digital transformation that enhance their operations and solve complex business problems. Your journey at Komodo will be marked by your ability to advise on customer engagements, lead requirement-gathering sessions, and configure innovative solutions. You will be diving deep into project delivery, ensuring customer satisfaction, and engaging cross-functionally to align technical solutions with strategic objectives. With a focus on continuous improvement, you’ll also be encouraged to stay informed about emerging technologies that could further elevate our services. If you're ready to make a real impact in the life sciences sector while enjoying the ride with a supportive team of Dragons, we’d love to hear from you!
Komodo Health is an American healthcare company offering a platform that delivers patient-level insights by dynamically analyzing the broadest array of data across patients, practitioners, and health systems.
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