Customer Enablement Manager
We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health:
The Customer Enablement Manager will play a pivotal role in enhancing customer adoption, utilization, and satisfaction with Komodo Health's products and services. Reporting to the Director of Customer Enablement, this role will collaborate closely with Account Managers and other cross-functional teams to ensure a seamless and enriching customer experience.
Customer Onboarding & Adoption:
- Design and tailor a customer onboarding program for new product licenses, leveraging Komodo Academy and digital assets.
- Oversee customer inbound requests during the onboarding period (first 90 days) to address challenges and drive adoption.
- Ensure quick product adoption and time to first value across assigned onboarding accounts.
- Track product utilization and other critical metrics to ensure a successful onboarding experience.
- Provide strategic insights on onboarding success to Account Managers (AMs) and partner with AMs in providing value metrics for the first Quarterly Business Review (QBR).
Ongoing Customer Usage Support & Enablement (Post-Onboarding):
- Support ongoing training opportunities for customers where needed, especially through office hours and targeted sessions.
- Design and implement change management strategies for end users during product migrations, tailoring approaches based on customer needs.
- Act as a product expert and liaison between the Product Team and the Customer Retention Team, serving as the Customer Retention Team’s primary point of contact (POC) on Retention/Product Team cross-functional workstreams
Partnership & Content Development
- Collaborate with Komodo Academy to provide feedback and iterate on self-serve courses, continuously improving the overall onboarding experience.
- Deep understanding of key customer use cases across different customer segments and build a case study library for the Customer Retention teams to leverage in customer engagements.
What you bring to Komodo Health (required):
- 4+ years of experience in the Healthcare/Biopharma/Life Sciences industry, with at least 2 years in a client-facing role.
- Proven ability to manage and grow client relationships, preferably with experience in data/software/consulting services.
- Strong analytical skills, with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication and presentation skills, capable of engaging with both technical and non-technical stakeholders.
- Demonstrated project management skills and the ability to influence without authority.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint; experience with data analysis tools (e.g., SQL, Python, R) is a plus.
Additional skills and experience we’d prioritize (nice to have)…
- Education: Bachelor’s degree in Business, Healthcare Management, or a related field; advanced degree preferred.
#LI-Remote
Compensation at Komodo Health
The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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At Komodo Health, we are on a mission to reduce the global burden of disease by leveraging the power of data, and we're looking for a passionate Customer Enablement Manager to join our dynamic team. As a Customer Enablement Manager, you'll play a central role in ensuring that our customers are not only adopting but also fully utilizing Komodo's innovative healthcare solutions. Based in the U.S., you'll collaborate with Account Managers and cross-functional teams to create smooth onboarding experiences that prioritize customer success. Your experience, with at least 4 years in the Healthcare/Biopharma/Life Sciences industry, will help you design tailored onboarding programs, monitor key metrics, and use your analytical skills to derive actionable insights that enhance client satisfaction. You'll also support continuous customer training and play a pivotal role in change management strategies during product migrations. The ideal candidate will be comfortable engaging both technical and non-technical stakeholders and possess strong project management skills to influence across teams without direct authority. At Komodo, we value our work culture as much as we value our mission—join us and enjoy the ride while making a real difference!
Bilingual Customer Support Specialist (Must be fluent in Spanish & work Central Time Zone hours)
Komodo Health is an American healthcare company offering a platform that delivers patient-level insights by dynamically analyzing the broadest array of data across patients, practitioners, and health systems.
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