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Customer Enablement Manager

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

The Customer Enablement Manager will play a pivotal role in enhancing customer adoption, utilization, and satisfaction with Komodo Health's products and services. Reporting to the Director of Customer Enablement, this role will collaborate closely with Account Managers and other cross-functional teams to ensure a seamless and enriching customer experience.

Customer Onboarding & Adoption:

  • Design and tailor a customer onboarding program for new product licenses, leveraging Komodo Academy and digital assets.
  • Oversee customer inbound requests during the onboarding period (first 90 days) to address challenges and drive adoption.
  • Ensure quick product adoption and time to first value across assigned onboarding accounts.
  • Track product utilization and other critical metrics to ensure a successful onboarding experience.
  • Provide strategic insights on onboarding success to Account Managers (AMs) and partner with AMs in providing value metrics for the first Quarterly Business Review (QBR).

Ongoing Customer Usage Support & Enablement (Post-Onboarding):

  • Support ongoing training opportunities for customers where needed, especially through office hours and targeted sessions.
  • Design and implement change management strategies for end users during product migrations, tailoring approaches based on customer needs.
  • Act as a product expert and liaison between the Product Team and the Customer Retention Team, serving as the Customer Retention Team’s primary point of contact (POC) on Retention/Product Team cross-functional workstreams

Partnership & Content Development

  • Collaborate with Komodo Academy to provide feedback and iterate on self-serve courses, continuously improving the overall onboarding experience.
  • Deep understanding of key customer use cases across different customer segments and build a case study library for the Customer Retention teams to leverage in customer engagements.

What you bring to Komodo Health (required):

  • 4+ years of experience in the Healthcare/Biopharma/Life Sciences industry, with at least 2 years in a client-facing role.
  • Proven ability to manage and grow client relationships, preferably with experience in data/software/consulting services.
  • Strong analytical skills, with the ability to interpret complex data and translate it into actionable insights.
  • Excellent communication and presentation skills, capable of engaging with both technical and non-technical stakeholders.
  • Demonstrated project management skills and the ability to influence without authority.
  • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint; experience with data analysis tools (e.g., SQL, Python, R) is a plus.

Additional skills and experience we’d prioritize (nice to have)…

  • Education: Bachelor’s degree in Business, Healthcare Management, or a related field; advanced degree preferred.

#LI-Remote

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The U.S. national starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan.
$86,500$150,000 USD

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options. 

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Komodo Health Glassdoor Company Review
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CEO of Komodo Health
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Arif Nathoo
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Average salary estimate

$118250 / YEARLY (est.)
min
max
$86500K
$150000K

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What You Should Know About Customer Enablement Manager, Komodo Health

At Komodo Health, we are on a mission to reduce the global burden of disease by leveraging the power of data, and we're looking for a passionate Customer Enablement Manager to join our dynamic team. As a Customer Enablement Manager, you'll play a central role in ensuring that our customers are not only adopting but also fully utilizing Komodo's innovative healthcare solutions. Based in the U.S., you'll collaborate with Account Managers and cross-functional teams to create smooth onboarding experiences that prioritize customer success. Your experience, with at least 4 years in the Healthcare/Biopharma/Life Sciences industry, will help you design tailored onboarding programs, monitor key metrics, and use your analytical skills to derive actionable insights that enhance client satisfaction. You'll also support continuous customer training and play a pivotal role in change management strategies during product migrations. The ideal candidate will be comfortable engaging both technical and non-technical stakeholders and possess strong project management skills to influence across teams without direct authority. At Komodo, we value our work culture as much as we value our mission—join us and enjoy the ride while making a real difference!

Frequently Asked Questions (FAQs) for Customer Enablement Manager Role at Komodo Health
What does a Customer Enablement Manager at Komodo Health do?

A Customer Enablement Manager at Komodo Health focuses on enhancing customer adoption, utilization, and satisfaction with our products and services. They design onboarding programs, track product utilization, and work closely with Account Managers to ensure customers achieve timely value from their purchases.

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What experience is required for the Customer Enablement Manager position at Komodo Health?

To qualify for the Customer Enablement Manager role at Komodo Health, candidates are expected to have at least 4 years of experience in the Healthcare/Biopharma/Life Sciences industry, including at least 2 years in a client-facing role. A strong background in managing client relationships in data, software, or consulting services is crucial.

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What skills are essential for a Customer Enablement Manager at Komodo Health?

Essential skills for a Customer Enablement Manager at Komodo Health include strong analytical abilities to interpret complex data, excellent communication skills to engage diverse stakeholders, and proven project management capabilities. Proficiency in Microsoft Office and familiarity with data analysis tools like SQL or Python are also beneficial.

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How does Komodo Health support customer training for the Customer Enablement Manager role?

At Komodo Health, the Customer Enablement Manager is tasked with supporting ongoing training opportunities for customers. This includes hosting office hours and targeted training sessions to enhance customer proficiency with our products, ensuring they have access to resources and support throughout their journey.

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What is the company culture like for a Customer Enablement Manager at Komodo Health?

The company culture at Komodo Health is centered around collaboration, innovation, and support. Customer Enablement Managers are part of a team that values diversity, encourages professional growth, and emphasizes the importance of delivering a 'wow' experience for our customers while enjoying the ride.

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Common Interview Questions for Customer Enablement Manager
How do you approach customer onboarding as a Customer Enablement Manager?

When onboarding new customers, it’s vital to tailor the program to meet their specific needs. Start by assessing their goals, then utilize resources like Komodo Academy for training and adapt the onboarding process based on their feedback. Creating a personalized experience ensures a faster adoption of the product.

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Can you describe a time when you successfully improved customer satisfaction?

In a previous role, I identified a gap in post-purchase support that was affecting customer satisfaction. By implementing regular check-ins and feedback loops, I was able to address issues promptly, leading to a measurable increase in customer satisfaction and improved retention rates.

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What strategies do you use for monitoring product utilization?

Monitoring product utilization involves setting metrics and using analytical tools to track how customers engage with products. I regularly review dashboards to analyze data trends, providing actionable insights to Account Managers so that we can proactively address any usage issues.

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How do you handle challenging customer interactions as a Customer Enablement Manager?

Handling challenging customer interactions requires a blend of empathy and problem-solving skills. I ensure I listen actively to the customer's concerns, validate their feelings, and work collaboratively to find a suitable resolution, turning their negative experience into a positive one.

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What role does collaboration play in your work as a Customer Enablement Manager?

Collaboration is key in my role as it allows me to work closely with Account Managers, Product Teams, and customers. By fostering open communication channels and sharing insights, we can drive customer success effectively and align our strategies with their needs.

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What experience do you have with change management in product migrations?

I have extensive experience in change management, particularly during product migrations. I assess key stakeholders, create tailored communication plans, and offer targeted training sessions to ensure users feel supported and confident in using the new systems.

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How do you define success in your role?

Success for me as a Customer Enablement Manager means achieving high customer satisfaction scores, ensuring rapid adoption of products, and maintaining strong client relationships. Positive feedback and retention rates indicate I'm effectively enabling our customers.

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What tools or methodologies do you prefer for project management?

I prefer using agile methodologies for project management as they allow flexibility and responsiveness. Tools like Trello or Asana help in tracking tasks and timelines, ensuring smooth collaboration and accountability across teams.

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How do you stay current with industry trends?

Staying current with industry trends is crucial in this fast-paced field. I regularly attend webinars, read journal articles, and participate in professional organizations that focus on healthcare technology advancements to ensure I'm knowledgeable about emerging trends.

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Why do you want to work for Komodo Health as a Customer Enablement Manager?

I am excited about the opportunity to work for Komodo Health because of its mission to reduce the global burden of disease through smart data use. Joining a diverse team of professionals who are equally passionate about making a positive impact aligns perfectly with my career aspirations.

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Komodo Health is an American healthcare company offering a platform that delivers patient-level insights by dynamically analyzing the broadest array of data across patients, practitioners, and health systems.

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Full-time, hybrid
DATE POSTED
March 9, 2025

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