RV Service Advisor

As an RV Service Advisor at Kunes Auto Group, your primary responsibilities include welcoming customers enthusiastically, assisting them in understanding their vehicle’s servicing needs, translating customer concerns into actionable work orders, and maintaining communication with customers throughout the process. You will also focus on maintaining high satisfaction levels by following up with clients to encourage repeat business and addressing any complaints swiftly to uphold our stellar Customer Service Index.

To become an RV Service Advisor at Kunes Auto Group, you need a high school diploma or higher, strong customer-focused skills, and a basic understanding of computer programs. A clean driving record and basic math skills for billing and payments are essential as well. A driven personality with a willingness to learn will also help you fit right into our dynamic team.

RV Service Advisors at Kunes Auto Group enjoy a premium benefits package that includes comprehensive medical, dental, and vision coverage, a 401K plan for retirement savings, and paid time off to ensure you can recharge. Our work environment is casual, allowing you to feel comfortable while making a difference in our dealership.

At Kunes Auto Group, we prioritize customer satisfaction by training our RV Service Advisors to communicate effectively with clients, address their concerns promptly, and ensure that all work meets our high standards for safety and performance. By regularly following up with clients and providing seamless support throughout each service process, we build lasting relationships and trust.

While experience in the automotive industry can be advantageous, Kunes Auto Group values a customer-focused mindset and a willingness to learn above all. We provide training to ensure that our RV Service Advisors become well-versed in our services and products, so if you have the right attitude and desire, you’re encouraged to apply regardless of previous experience.

In answering this question, think about a specific situation where you successfully resolved a customer's issue. Highlight your communication skills, your understanding of the customer's needs, and the steps you took to rectify the situation. Demonstrating your ability to empathize and provide solutions is key to showcasing your potential as a Service Advisor at Kunes Auto Group.

You can showcase your organizational skills by discussing strategies you utilize, such as prioritizing tasks, time management techniques, or customer relationship management tools. Explain how you balance customer service without compromising quality, emphasizing your adaptability and ability to stay calm under pressure.

Express your commitment to staying informed by mentioning any training sessions, workshops, or online resources you utilize. You might also want to discuss how you engage with colleagues or industry events to expand your knowledge base, portraying your proactive approach to professional development as a Service Advisor.

Outline your strategies for building rapport with customers, such as being approachable, actively listening, and providing tailored solutions to meet their needs. Share an example of how maintaining a relationship not only encouraged repeat business but also fostered trust, which is crucial for a Service Advisor at Kunes Auto Group.

Identify communication as a critical skill, but elaborate by discussing why it's essential to effectively convey technical information to customers clearly and concisely. You might also mention empathy and your ability to understand the customer's perspective, making it easier for you to deliver exceptional service.

Discuss your approach to complaints by first actively listening to the customer and acknowledging their feelings. Explain how you would assure them that you are committed to resolving their issue, whether that involves collaborating with technicians or offering solutions that still meet their needs.

If you have experience, mention specific software programs you’ve used, or if you don't, discuss your ability to learn new technology quickly. Relate this back to how effective software use can enhance customer relationships and improve service efficiency.

Share your passion for providing excellent customer service and how helping customers improve their vehicle experiences motivates you. Highlight any personal rewards you might find in building relationships and making a positive impact in their lives.

Discuss your process of assessing urgent customer needs, scheduling service, and utilizing organizational tools to keep track of responsibilities. Provide an example of how effective prioritization can lead to enhanced customer satisfaction and team functionality.

Speak about your aspirations within the automotive industry and how the skills and experiences gained as an RV Service Advisor at Kunes Auto Group can provide a strong foundation for your future career path. Whether aiming for leadership roles or specialized positions, emphasize your eagerness to grow with the company.