Associate, Network Control (Melbourne, FL)

As an Associate, Network Control at L3Harris, you will be responsible for monitoring and troubleshooting network issues using various management tools. You'll perform root cause analyses to formulate action plans for service restoration and collaborate with internal teams and external partners to enhance service reliability and reduce restoration times. Additionally, you will document all trouble tickets and change requests, ensuring seamless operations in our 24/7 network control environment.

To apply for the Associate, Network Control role at L3Harris, candidates should possess a Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology, or a related field with at least two years of prior experience, or an Associate's Degree with a minimum of six years of relevant experience. Familiarity with networking concepts, protocols, and some industry certifications such as CCENT, CCNA, or CCNP are also beneficial.

Unfortunately, the Associate, Network Control position at L3Harris is not eligible for remote work due to the secure nature of the network access required. This role is critical to maintaining a protected and efficient operational environment, thus necessitating an onsite presence within our 24/7 network operations center.

Beneficial skills for the Associate, Network Control position at L3Harris include a strong understanding of the OSI model, experience with L2 and L3 protocols such as OSPF, EIGRP, BGP, and knowledge of Simple Network Management Protocols (SNMP). Additionally, experience in fast-paced environments, familiarity with Change Management practices, and certifications in networking will enhance your application for this role.

As an Associate, Network Control at L3Harris, you can expect a dynamic work environment focused on teamwork and collaboration. You will be part of a 24/7 network operations center that emphasizes quick thinking and effective problem resolution, working alongside knowledgeable professionals committed to national security and technological innovation.

The OSI model is a conceptual framework used to understand and implement network protocols. It comprises seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application. Each layer serves a specific function in the communication process, from transmitting raw bits of data to managing the end-user application interfaces. Discussing your familiarity with the OSI model and how it affects troubleshooting network issues can impress your interviewers.

Simple Network Management Protocol (SNMP) is crucial for monitoring and managing networked devices and systems. It allows administrators to collect and organize information about managed devices on IP networks. In an interview, emphasize your understanding of how SNMP functions, including its polling methods and how you’ve used it to monitor network health or troubleshoot issues.

Effective network troubleshooting often combines systematic diagnosis with practical solutions. In an interview, share methods such as isolating the issue, checking device configurations, and utilizing monitoring tools to trace problems back through the OSI model. Demonstrating your structured approach to resolving network challenges will showcase your problem-solving skills.

Staying updated involves a mix of continuous education and professional development. Discuss methods like attending industry conferences, enrolling in courses, engaging with networking communities online, and following technology blogs and forums. Emphasizing your proactive approach to learning demonstrates your commitment to staying relevant in the field.

In your response, mention specific tools you’ve utilized, such as Wireshark for packet analysis or SolarWinds for monitoring network performance. Explain your choice based on features like ease of use, scalability, and powerful reporting capabilities that help efficiently manage network operations and identify potential issues quickly.

Change management is vital for minimizing service disruptions during network modifications. Share your experiences in documenting changes, assessing impacts, and coordinating with other teams to ensure smooth transitions. Illustrate how these practices have contributed to maintaining high service levels in previous roles.

Prioritizing effectively involves assessing urgency and impact. Describe how you evaluate incoming tasks and incidents, perhaps using tools like ticketing systems to prioritize based on severity. Discuss your ability to remain calm under pressure and how your structured approach helps you manage multiple responsibilities efficiently.

Border Gateway Protocol (BGP) is essential for routing data across the internet and establishing connections between different autonomous systems. Highlight its role in managing how packets are routed and ensuring reliable communication. Discussing real-world applications or experiences regarding BGP can significantly enrich your response.

Discuss any practical experience with VPN implementations, protocols, and their roles in providing secure remote access to users. Highlight how you’ve configured and managed VPNs in past positions and any challenges you've faced while ensuring connectivity and security.

Reflect on what attracts you specifically to L3Harris, such as its commitment to technology in national security, its inclusive culture, or its opportunities for professional growth. Prepare personal anecdotes that align your career goals with the organization's mission, showcasing genuine interest and aspiration for contributing to its objectives.