Front Desk Agent - Fairfield Inn & Suites, North Conway, NH

As a Front Desk Agent at Fairfield Inn & Suites, your responsibilities include maintaining a warm and welcoming demeanor while interacting with guests, checking them in and out, processing payments, addressing inquiries on the phone, and resolving guest concerns. You will also be knowledgeable about hotel policies and emergency procedures.

To qualify for the Front Desk Agent position at Fairfield Inn & Suites, you should have a background in customer service, though hotel experience is a plus but not required. Key traits include attention to detail, reliability, and a friendly personality. Experience with systems like Fosse is advantageous, but not necessary.

Absolutely! At Fairfield Inn & Suites, we value personal development, and as a Front Desk Agent, you will have access to company-wide training programs, mentorship opportunities, and the chance to advance within Marriott’s extensive hospitality network.

Working as a Front Desk Agent at Fairfield Inn & Suites provides numerous perks, including competitive pay, DailyPay for flexible earnings, 401k matching, extensive hotel room discounts for you and your family, and a referral bonus incentive program that rewards you for bringing in new team members.

The Front Desk Agent position at Fairfield Inn & Suites offers a part-time schedule, with a requirement for weekend availability. This flexibility can be great for those balancing other commitments but eager to work in a vibrant hospitality environment.

As a Front Desk Agent, it's crucial to listen actively to the guest's issue, empathize with their situation, and assure them that you will resolve it. Provide solutions and follow up to ensure their satisfaction, showcasing your commitment to customer service.

Remaining calm during busy periods is essential. I prioritize tasks, maintain open communication with my team, and remind myself to offer a positive experience to every guest, as it reflects our hospitality values.

Certainly! Once, I assisted a guest in finding lost luggage by coordinating with other departments until it was located and ensured they were comfortable in the meantime. Such gestures build loyalty and enhance guest satisfaction.

Creating a welcoming atmosphere starts with a genuine smile and a friendly greeting. It also involves showing empathy, addressing guests by name, and ensuring their needs are met promptly and efficiently.

I usually tackle tasks based on urgency—greeting arriving guests takes priority, followed by answering phone calls, and then managing check-outs. Staying organized and flexible helps in efficiently managing time.

Fairfield Inn & Suites fosters a collaborative atmosphere where team members support one another. The opportunity for growth and the various perks, like hotel discounts, truly make it a standout employer in the hospitality industry.

In such situations, I'd empathize with the guest's request, calmly explain the hotel's policies, and if possible, offer alternative solutions. Transparency and a willingness to help really matter.

I have experience with various reservation software and POS systems, which are crucial for managing bookings and payments accurately. I'm also quick to adapt to new technologies in an effort to enhance guest services.

Attention to detail ensures that all guest information is correctly processed, requests are fulfilled accurately, and the overall guest experience is seamless. Small oversights can lead to significant issues in the hospitality industry.

I actively participate in training sessions, review employee handbooks, and engage with management to stay informed about any updates or changes to hotel policies, ensuring I’m functioning at my best to serve guests.