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Trade Specialist -Plumbing

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Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Job Summary

The Trade Specialist - Plumbing plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

What You'll Do

****** Past or present Plumbing experience is highly encouraged. *****
Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
Develop and coordinate client and internal initiatives and special projects
Serve as a technical and subject matter expert resource for HVAC/Refrigeration and leadership
Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
Provide support to Trade Representative as required
Foster a positive work environment and collaborate effectively with all stakeholders
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Maintain CPD and awareness of trade / industry developments
Seek opportunities for continuous process improvement

What You'll Need

Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
Relevant trade qualification
4+years of experience in relevant field or internal promotion from within SMS
Experience working in an FM, retail, buildings environment
Demonstrable experience of solving highly complex trade related technical issues
Bachelor’s Degree preferred

#IND1

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen Glassdoor Company Review

3.0

Lessen DE&I Review

No rating

CEO of Lessen

Jay McKee

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Trade Specialist -Plumbing, Lessen

If you're looking for an exciting opportunity in the plumbing sector, look no further than the Trade Specialist - Plumbing position at Lessen in beautiful Scottsdale, AZ! At Lessen, we're revamping how property services are delivered and managed, and our innovative technology platform helps unlock growth opportunities for everyone in the real estate ecosystem—from owners to service providers. As a Trade Specialist, you'll be the backbone of our client and vendor relationships, using your plumbing expertise to tackle complex challenges head-on. Your role will encompass everything from reviewing vendor quotes to ensure that scopes and pricing align with client needs, to proactively resolving any issues that arise. You’ll work closely with clients and internal teams to develop tailored solutions that address their unique operational requirements. Collaboration is key, as you foster a positive work environment and navigate through day-to-day complexities. With 4+ years of relevant experience and a background in facilities management or retail buildings, you will bring valuable insights into our team, leveraging your technical knowledge to act as a subject matter expert in HVAC and refrigeration matters. Joining Lessen means being part of an inclusive culture focused on growth, professional development, and providing top-notch service to our clients. Don't miss the opportunity to make a meaningful impact while enjoying competitive compensation and an array of benefits designed to support your work-life balance.

Frequently Asked Questions (FAQs) for Trade Specialist -Plumbing Role at Lessen

What are the main responsibilities of the Trade Specialist - Plumbing at Lessen?

As a Trade Specialist - Plumbing at Lessen, your primary responsibilities include managing client and vendor relationships, reviewing vendor quotes to ensure they meet client needs, and serving as a technical expert on plumbing-related issues. You'll also support internal initiatives, resolve vendor and client problems, and continuously seek process improvements to enhance operational efficiency.