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Full Time Supervisor

JOB DESCRIPTION

Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's®, Dockers®, Beyond Yoga®) stand for freedom and self-expression. 

 

Supervisors contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.   

 

We're looking for a Supervisor who shares our values: 

  • Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.  

  • Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers. 

  • Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more. 

  • Drives Performance:You're results-oriented and support the team. 

 

You'll support the leadership team to success:

  • Growing Sales: Execute sales strategies and monitor performance to drive revenue growth. 

  • Be a coach: Guide and support team members through effective mentorship and leadership. 

  • Operational Excellence: Manage daily store operations to ensure efficiency and maintain high standards. 

  • Customer Focus: Ensure exceptional customer service and foster a welcoming shopping environment. 

 

The role requires someone who: 

  • Is good with people and able to support, assist, and coach store associates to perform their work effectively. 

  • Complies with all Levi's® Stores policies, procedures, and programs, while able to follow directives of store management. 

  • Consistently meets or exceeds established store and individual sales and performance goals. 

  • Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders. 

  • Must have reliable transportation. 

  • Must be 18 years or older. 

Life-Enhancing Perks:

Full-Time Employees:

Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.

Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.

Full-Time & Part-Time Employees:

Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.

Live in Levi's: 60% employee discount.

Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.

Level Up: Grow here, don’t just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.

LOCATION

Smithfield, NC, USA

FULL TIME/PART TIME

Full time

COMPENSATION

The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $17.50 - $29.15 per hour, varying with experience and qualifications.

Current LS&Co Employees, apply via your Workday account.

Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.  We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

Average salary estimate

$48450 / YEARLY (est.)
min
max
$36400K
$60500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Full Time Supervisor, Levi Strauss & Co.

As a Full Time Supervisor at Levi Strauss & Co. in the vibrant setting of Carolina Premium Outlets, you’re stepping into a retail role that is anything but ordinary. Here at Levi's, we’ve been trailblazing the fashion world since 1873, creating iconic styles while championing sustainability and authenticity. In this dynamic position, you’ll be at the forefront of our brand’s mission. You will help steer the store management team towards operational excellence while ensuring a stellar experience for both our customers and team members. Your day will revolve around growing sales by executing innovative strategies and coaching your team to greatness. The work isn’t just about numbers; it’s about fostering a positive store culture. You’ll play a pivotal role in keeping our customers delighted and ensuring we maintain our high performance standards. A passion for fashion, a knack for personnel mentorship, and the ability to handle store operations efficiently are key to thriving in this environment. Plus, we believe in rewarding our team, offering fantastic perks like a generous employee discount and 401(k) contribution. So, if you're ready to embrace originality, demonstrate courage, and make a real impact, join us as we continue to redefine retail at Levi Strauss & Co.!

Frequently Asked Questions (FAQs) for Full Time Supervisor Role at Levi Strauss & Co.
What are the main responsibilities of a Full Time Supervisor at Levi Strauss & Co.?

As a Full Time Supervisor at Levi Strauss & Co., you will be responsible for implementing sales strategies, guiding and mentoring your team, managing daily store operations, and ensuring exceptional customer service. You’re not just overseeing the sales process; you’re an integral part of creating a positive culture that keeps customers returning.

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What qualifications are needed to become a Full Time Supervisor at Levi Strauss & Co.?

To become a Full Time Supervisor at Levi Strauss & Co., candidates must be at least 18 years old and have reliable transportation. Experience in retail and a solid track record of meeting or exceeding sales goals are often expected. The role requires good interpersonal skills and the ability to handle physical tasks such as lifting and moving up to 40 lbs.

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How does Levi Strauss & Co. support its Full Time Supervisors in their career growth?

Levi Strauss & Co. is committed to the growth of its employees. As a Full Time Supervisor, you’ll have access to extensive training and the opportunity to explore advanced career paths within Levi's, Dockers, and Beyond Yoga. The company values integrity and performance, encouraging supervisors to aspire to leadership roles.

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What kind of employee benefits can a Full Time Supervisor expect at Levi Strauss & Co.?

Full Time Supervisors at Levi Strauss & Co. enjoy a comprehensive benefits package. This includes 3 weeks of paid time off that increases with tenure, immediate health, dental and vision coverage, a generous employee discount, and a robust 401(k) plan with a competitive match. These perks ensure you can maintain your work-life balance while achieving your financial goals.

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What is the work environment like for a Full Time Supervisor at Levi Strauss & Co.?

The work environment for a Full Time Supervisor at Levi Strauss & Co. is dynamic and fast-paced. Supervisors work closely with both customers and team members, fostering an engaging atmosphere that embraces originality and inclusivity. It's a role that blends operational efficiency with a vibrant culture, making each day rewarding.

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Common Interview Questions for Full Time Supervisor
How would you handle a situation where a customer is dissatisfied with their purchase?

In such situations, I would first listen empathetically to the customer's concerns, ensuring they feel heard. Then, I would offer possible solutions, such as an exchange or refund, adhering to company policies, while maintaining a positive attitude that reflects Levi's commitment to customer satisfaction.

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Can you describe a time when you had to manage a team under pressure?

Certainly! In my previous role, during peak holiday season, I faced a situation where customer traffic surged. I organized the team by assigning specific roles and ensured open communication, which allowed us to handle the demand efficiently while keeping morale high and customers happy.

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What motivational techniques would you use to encourage your staff?

I believe in recognizing achievements and providing constructive feedback regularly. I would also implement team-building activities to foster collaboration and create an environment where everyone feels valued and motivated, aligning with Levi’s culture of empathy and support.

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How do you prioritize tasks in a busy retail environment?

I prioritize tasks by assessing urgency and impact. For instance, customer service tasks always come first, followed by operational responsibilities. I also delegate tasks based on the strengths of team members, ensuring that we sustain high operational standards while meeting sales goals.

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What does exemplary customer service look like to you?

Exemplary customer service means creating genuine connections with customers, understanding their needs, and providing tailored recommendations. It’s about not only meeting their expectations but exceeding them, which aligns perfectly with the ethos of Levi Strauss & Co.

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How would you promote teamwork among store associates?

To promote teamwork, I would encourage open communication and collaborative goal-setting. Implementing regular team huddles helps keep everyone aligned on objectives and allows us to celebrate successes together, fostering a spirit of unity within the store.

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What strategies would you implement to drive sales?

I would execute strategies like promotional events and personalized customer engagement through follow-up surveys. Analyzing sales data to identify trends also helps in making informed decisions that will drive sales growth consistently.

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Can you give an example of a time you dealt with a challenging team member?

Absolutely! I encountered a team member who was resistant to feedback. I scheduled one-on-one meetings to discuss their concerns and provided positive reinforcement. This approach led to a significant improvement in their performance and our working relationship.

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How do you stay updated on industry trends and company practices?

I regularly read industry publications and follow fashion news. Additionally, I participate in training sessions and workshops offered by Levi Strauss & Co. to stay informed about the latest products and practices, ensuring I lead with knowledge and relevance.

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Why do you want to work as a Full Time Supervisor at Levi Strauss & Co.?

I admire Levi Strauss & Co. for its commitment to sustainability and innovation. As a Full Time Supervisor, I would be excited to contribute to a brand that values originality and integrity, helping to develop others while driving sales and creating memorable experiences for customers.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 7, 2025

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