Medical Receptionist - job 1 of 9
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Compensation: $19.00 - $20.00/hour
Location: 10200 Alliance Rd #150, Cincinnati, OH 45242
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Average salary estimate
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Are you ready to step into an exciting role as a Medical Receptionist at LifeStance Health in Cincinnati, OH? This position isn't just about managing front office tasks; it's about creating a welcoming environment for our patients and supporting the clinicians who provide exceptional care. As a Medical Receptionist, you'll be the first point of contact for our patients, greeting them with a smile as you check them in and ensuring all their needs are met throughout their visit. You'll be responsible for scheduling appointments, handling phone inquiries, and managing patient charts, which requires your strong multitasking skills and attention to detail. We take pride in providing excellent customer service, so you will need to respond swiftly to patient needs, handle any sensitive situations gracefully, and ensure that every call is answered promptly. Your role will also involve supporting our clinicians by assisting them with administrative tasks and maintaining a vibrant office atmosphere. We believe in a supportive workplace, so you'll also have the opportunity to engage in cultural and team-building activities. With a competitive hourly pay of $19-$20 and a suite of benefits like medical, dental, vision, and even a 401k match, LifeStance Health is committed to your growth and well-being. If you're looking for a place where you can thrive in the healthcare field, as a Medical Receptionist with us, you'll find a fulfilling career path in Cincinnati, OH.
LifeStance is a leading mental healthcare company committed to providing evidence-based, medically driven treatment services for children, adolescents, and adults across the US.
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