Technical Project Manager

As a Technical Project Manager at Lithic, your responsibilities encompass leading customer implementations, managing BIN installations, coordinating technical configurations, and facilitating key exchanges with our network and issuer partners. You'll work closely with internal teams to improve processes and provide thought leadership in operational optimization.

To qualify for the Technical Project Manager position at Lithic, candidates should have experience in payments or issuer processing, demonstrate knowledge of BIN implementations and management, possess excellent communication skills, and show technical capabilities. A background in a technical role, especially with APIs, is a plus.

The Technical Project Manager is fundamental to customer success at Lithic by ensuring effective implementation of services. You will interface directly with clients to manage their projects while also focusing on maintaining high standards of operational efficiency, leading to successful and satisfying customer interactions.

In the Technical Project Manager role at Lithic, you can expect to collaborate cross-functionally with Product, Engineering, Compliance, and Risk teams. This collaborative environment is crucial for improving processes and developing new tools to enhance operational workflows.

Lithic offers a comprehensive benefits package for the Technical Project Manager role, including health, vision, and dental insurance, unlimited PTO, a 401(k) match, life insurance, and parental leave. Additionally, remote work options and in-office perks enhance work-life balance.

When answering this question, provide specific examples of your previous work with BIN installations. Highlight your understanding of the process, including any challenges faced and how you overcame them, showcasing your problem-solving skills.

Discuss a method you utilize for prioritization, such as matrix frameworks or Agile methodologies. Share an example of a situation where your prioritization skills led to successful project outcomes.

Highlight your approach to customer implementations, such as detailed planning, proactive communication, and setting milestones. Give an example where your approach significantly improved the implementation timeline.

Explain your method for simplifying complex technical information using analogies or visuals. Provide an example where clear communication made a difference in stakeholder understanding and satisfaction.

Share a specific instance where you identified inefficiencies in a process and implemented solutions. Discuss the steps you took, the outcomes, and any measurable improvements that resulted.

Discuss your reliance on data for decision-making and progress tracking. Provide an example of how you’ve used data to drive project success or enhance operational workflows.

Describe your conflict-resolution skills, emphasizing active listening and finding common ground. Share a relevant experience where you successfully mediated a conflict.

Mention specific tools such as Jira, Trello, or Asana, and explain how they help you manage projects effectively. Emphasize any unique features that you find particularly useful.

Share techniques you use to maintain team morale, such as regular check-ins, recognizing individual contributions, and creating a positive work environment. Provide examples to back up your approach.

Discuss your familiarity with compliance and risk management as it relates to payments or financial services. Share experiences that demonstrate your understanding of regulatory requirements and how you ensured compliance in past roles.