Software Engineer

Job Summary:

JOB DESCRIPTION – Software Engineer

Location: North America - Phoenix (Remote)

Division: Ticketmaster Tech

Contract Terms: Permanent, Full-Time

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Our Teams are a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB

We are looking for a skilled, software engineer to help build and augment the applications and services that power Ticketmaster’s marquee shopping experience. Our React web applications provide fans access to event ticket inventory in real time during the largest on-sales.  Our services deliver critical data associated with events, pricing, inventory, and availability. These backend services are primarily written in Java and rely heavily on Kafka, KStreams, and event-driven programming. We utilize AWS cloud services and serverless technologies including Step Functions and API Gateway, and our services run on Kubernetes (EKS). As a core contributor, you will have significant impact on architecture and systems design.

WHAT YOU WILL BE DOING

▪    Work on web applications including the next generation of the Ticketmaster marketplace

▪    Identify creative solutions that improve the fan experience and satisfy critical business needs

▪    Implement cloud-based micro services with low latency and consistent performance

▪    Represent your peers in discussion with business stakeholders

▪    Collaborate with other tech and product teams within the purchase vertical and across the company

▪    Design systems for real-time data processing and reactive state management

▪    Implement Kafka consumers and producers, leveraging the Streams APIs

▪    Instrument APIs and applications with Open Telemetry

▪    Deploy and monitor services running on Kubernetes

▪    Leverage system performance metrics and logs to tune scaling, improve efficiency, and preserve app health

▪    Build SDKs using JavaScript to ease integration of our services with React applications

▪    Interest in CSS, UX and design philosophies such as progressive enhancement

▪    Participate in standups and other Agile ceremonies

▪    Mentor junior engineers via pair programming, code reviews, and design sessions as appropriate

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

▪    Demonstrable experience (at least 2 - 4 years working in technology, preferably at an organization with over 20 developers on staff)

▪    Should be passionate about live entertainment and excited to build products that can withstand traffic from millions of excited fans

▪    Expertise developing in Java preferably using Spring and Maven

▪    Experience building applications on AWS using serverless technologies like Lambda, Step Functions, and Appsync

▪    Working experience with streaming technologies like Kafka or Kinesis

▪    Fluency in JavaScript, React and Node.js, including npm and server frameworks like Next.js

▪    Proficiency deploying apps on Kubernetes

▪    Strong understanding of data structures and algorithm design

▪    Ability to produce highly performant code that can scale effectively

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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