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Onboarding Specialist w/ Italian

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!


Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. 


About the role

To continue our growth, we are looking for an Onboarding Specialist with Italian, to join our team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.


⭐ How will you make an impact?
  • Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
  • Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
  • Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
  • Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
  • Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
  • Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.


⭐ What makes you a great fit?
  • 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree
  • Tech savvy with an ability to fully understand our software
  • You have a native or near-native level of Italian and English
  • Experience negotiating and handling commercial conversations with customers in a consultative manner
  • Ability to manage multiple accounts at the same time
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Excellent organisation skills and detail-oriented
  • Fast learner and capable of keeping up with a fast-growing environment
  • Experience in the vacation rental software industry is preferred


Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.


What's in it for you?*


🌎 The freedom to work from home.

💰Salary in EUR!

💟 Great culture & working environment with an international team of over 60 different nationalities.

🎉 Travel to our biyearly team-building events in Barcelona at company's expense.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.


*Benefits offered may differ based on the type of contract that is issued*


So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉

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CEO of Lodgify
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What You Should Know About Onboarding Specialist w/ Italian, Lodgify

Are you excited about helping others succeed with technology? At Lodgify, we're on the lookout for an Onboarding Specialist with Italian to join our vibrant and diverse team in EMEA. As a key player in our fast-growing startup, you'll guide new customers through their onboarding journey, ensuring they feel confident and empowered to use our cutting-edge vacation rental management software. Your role will involve conducting personalized phone calls and screen-sharing sessions to help them set up their accounts and enhance their understanding of our platform's features. You'll get to know each customer's unique objectives, helping them maximize their usage and drive upgrades or upsells. You'll also collect valuable feedback to inform our product development, making a significant impact on our community of users. If you’re a tech-savvy communicator with at least a year of experience in a similar role or a relevant degree, we want to hear from you! Fluent in both Italian and English and possessing excellent organizational skills, you'll thrive in our fast-paced environment. Join us in sunny Barcelona where you’ll be part of an international team that celebrates diversity, supports growth, and advocates for a vibrant workplace culture. Our commitment to a sense of belonging for all team members means you won’t just be an employee; you’ll be part of our family. So, if you're ready for a career adventure with endless opportunities, apply now!

Frequently Asked Questions (FAQs) for Onboarding Specialist w/ Italian Role at Lodgify
What are the main responsibilities of an Onboarding Specialist with Italian at Lodgify?

As an Onboarding Specialist with Italian at Lodgify, your primary responsibility is to help new customers set up their accounts, guiding them through the process via phone and screen-sharing sessions. You'll also analyze customer needs to ensure they utilize our software effectively, manage multiple customer accounts, and actively gather feedback to improve our offerings.

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What qualifications do I need to apply for the Onboarding Specialist position at Lodgify?

To qualify for the Onboarding Specialist position at Lodgify, you should have at least one year of experience in a similar role or a relevant degree. Proficiency in both Italian and English is essential, and experience in the SaaS industry or vacation rental software is preferred. Strong communication and organizational skills are crucial for interacting with diverse customers.

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How can I succeed as an Onboarding Specialist at Lodgify?

Succeeding as an Onboarding Specialist at Lodgify requires strong communication skills, a consultative approach to understand and meet customer objectives, and the ability to quickly learn and adapt to our software. Managing multiple accounts effectively and collaborating with internal teams will also boost your success in this role.

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What can I expect from the work culture at Lodgify as an Onboarding Specialist?

At Lodgify, you can expect a dynamic and inclusive work culture that celebrates diversity. With a team from over 60 nationalities, we foster a supportive and collaborative environment where you can grow and thrive. Team-building events and a commitment to employee wellbeing make Lodgify an exciting place to work!

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Does Lodgify provide opportunities for career growth as an Onboarding Specialist?

Absolutely! As an Onboarding Specialist at Lodgify, you will have numerous opportunities for career growth and development. You can enhance your skills, participate in various training programs, and explore different roles within the company, allowing you to shape your career path in our innovative work environment.

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Common Interview Questions for Onboarding Specialist w/ Italian
What made you interested in working as an Onboarding Specialist at Lodgify?

In your response, focus on your passion for helping customers and your enthusiasm for technology. Be sure to mention specific aspects of Lodgify’s software and culture that resonate with you, showing how your values align with the company’s mission.

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How do you handle challenging customer situations as an Onboarding Specialist?

Discuss your strategies for staying calm and empathetic in difficult situations. Highlight your problem-solving skills and ability to communicate effectively with customers to find satisfying solutions.

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Can you explain a time when you successfully improved a customer's onboarding experience?

Share a specific example that showcases your consultative approach and highlight the outcome. Discuss what actions you took and how you gauged customer satisfaction after the intervention.

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What techniques do you use to manage multiple onboarding accounts simultaneously?

Talk about your organization and prioritization methods. Specific tools or systems you use to track the progress of each customer can show your proactive approach to managing tasks effectively.

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How would you explain complex software features to a customer who is not tech-savvy?

Outline your method for breaking down complex information into simple, relatable terms. Mention how you’d encourage questions and ensure the customer fully understands the features being discussed.

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Describe your experience working remotely. What do you find beneficial about it?

Discuss your ability to remain focused and organized while working remotely. Emphasize the benefits of remote work, such as flexibility, while showcasing your proactive communication skills.

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What do you know about Lodgify and its products?

Demonstrating your knowledge of Lodgify's offerings will be crucial. Talk about the company’s mission, its innovative solutions for property owners, and how these aid in boosting customer success.

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What does excellent customer service mean to you?

Define excellent customer service in the context of being an Onboarding Specialist. Emphasize the importance of personalized support, active listening, and following up to ensure ongoing satisfaction.

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How do you gather and utilize customer feedback?

Explain your process for collecting, analyzing, and acting upon customer feedback. Highlight its importance in driving product improvements and enhancing the onboarding experience.

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What steps would you take if a customer expresses dissatisfaction with the onboarding process?

Talk about the importance of listening and empathizing with the customer’s concerns. Then explain how you would work collaboratively to address the issue, applying a customer-centric approach to regain their trust and satisfaction.

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Fast-Paced
Growth & Learning
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We empower passionate lodging operators to grow their hospitality business through technology. We do this by developing powerful, affordable and accessible software that enhances and simplifies all aspects of online marketing and rental management...

56 jobs
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Full-time, remote
DATE POSTED
March 16, 2025

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