Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Onboarding Specialist w/ Spanish image - Rise Careers
Job details

Onboarding Specialist w/ Spanish

Who we are


Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!


Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. 


About the role

To continue our growth, we are looking for an Onboarding Specialist with Spanish, to join our team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.


⭐ How will you make an impact?
  • Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
  • Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
  • Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
  • Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
  • Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
  • Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.


⭐ What makes you a great fit?
  • 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree
  • Tech savvy with an ability to fully understand our software
  • You have a native or near-native level of Spanish and English
  • Experience negotiating and handling commercial conversations with customers in a consultative manner
  • Ability to manage multiple accounts at the same time
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Excellent organisation skills and detail-oriented
  • Fast learner and capable of keeping up with a fast-growing environment
  • Experience in the vacation rental software industry is preferred


Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.


What's in it for you?*


🏠 The freedom to work from home any day that works for you.

🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.

💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).

😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!

🚇 Flexible Remuneration options for your transportation needs.

🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.

🇪🇸 Free Spanish classes.

🤑 Boost your earning potential with our referral program that offers paid compensation.

🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!

🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.


*Benefits offered may differ based on the type of contract that is issued


So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉



Lodgify Glassdoor Company Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Lodgify DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Lodgify
Lodgify CEO photo
Dennis Klett
Approve of CEO
What You Should Know About Onboarding Specialist w/ Spanish, Lodgify

At Lodgify, we’re not just your average startup; we’re redefining the vacation rental industry with our cutting-edge software solutions. As an Onboarding Specialist with Spanish, based in the vibrant city of Barcelona, you’ll play a pivotal role in our customer success team. Your main focus will be to onboard new customers, guiding them through the essential setup of their Lodgify accounts and connections. You’ll connect with clients through engaging phone calls and screen-sharing sessions, ensuring they feel confident in utilizing our platform. Your consultative approach will help you understand their unique objectives, ensuring a tailored setup that accommodates their specific needs. After the initial setup, you’ll take ownership of your customers’ journeys, regularly checking in to promote product features and enhancements, driving upsells where beneficial. In addition, you’ll be instrumental in collecting valuable customer feedback, which you’ll relay to our product team for continuous improvement. If you're a tech-savvy individual with a knack for relationship-building and a passion for customer success, Lodgify is excited to welcome you to our thriving international team of over 350 professionals from more than 60 different backgrounds! Join us in this journey to empower property owners and managers around the globe, all while enjoying the perks of a supportive and dynamic work environment.

Frequently Asked Questions (FAQs) for Onboarding Specialist w/ Spanish Role at Lodgify
What are the responsibilities of the Onboarding Specialist with Spanish at Lodgify?

The Onboarding Specialist with Spanish at Lodgify is responsible for guiding new customers through the setup of their accounts, ensuring they understand how to utilize our software efficiently and effectively. This involves conducting onboarding sessions through phone and screen-sharing calls, assessing customer objectives to tailor their setup, and providing ongoing support throughout their customer journey.

Join Rise to see the full answer
What qualifications do I need to apply for the Onboarding Specialist position at Lodgify?

To qualify for the Onboarding Specialist role at Lodgify, candidates should have at least one year of experience as an account manager or onboarding specialist in a high-growth SaaS environment, or hold a relevant degree if they are a fresh graduate. Proficiency in Spanish and English is a must, along with a strong understanding of technology and excellent communication skills.

Join Rise to see the full answer
How does an Onboarding Specialist at Lodgify contribute to customer success?

An Onboarding Specialist at Lodgify significantly enhances customer success by ensuring a seamless onboarding process. By understanding the unique needs of each customer, they facilitate the proper use of Lodgify's products, encourage the adoption of features, and nurture ongoing relationships to promote upselling opportunities.

Join Rise to see the full answer
What is the work culture like at Lodgify for an Onboarding Specialist?

Lodgify boasts a dynamic and inclusive work culture filled with energy and passion. As an Onboarding Specialist, you'll be part of an international team that celebrates diversity, fosters collaboration, and contributes to a fun working environment with many social activities and benefits.

Join Rise to see the full answer
What additional benefits do Onboarding Specialists at Lodgify receive?

Onboarding Specialists at Lodgify enjoy a variety of benefits, including flexible work-from-home options, generous vacation days, health insurance coverage, allowances for meals and transportation, and opportunities for personal growth like free Spanish classes. Additionally, the workplace environment promotes fun and relaxation with various social events.

Join Rise to see the full answer
Common Interview Questions for Onboarding Specialist w/ Spanish
Can you describe your approach to onboarding new clients?

When onboarding new clients, I emphasize understanding their specific needs and objectives. This allows me to tailor the onboarding process, ensuring they feel supported and confident in using the platform. Utilizing a consultative approach, I strive to build a rapport and ensure a smooth transition to our services.

Join Rise to see the full answer
How do you handle challenging customer interactions?

In challenging interactions, I maintain a calm and professional demeanor. I listen to the customer's concerns attentively, validate their feelings, and work with them to find a solution. My goal is to guide them through any issues they encounter while ensuring they feel valued and understood.

Join Rise to see the full answer
What strategies would you use to upsell products to existing customers?

I believe in using a consultative approach when upselling products. By regularly checking in with customers and analyzing their usage data, I can identify which features may provide additional value to their business. I focus on demonstrating how these products can solve specific problems or enhance their experience.

Join Rise to see the full answer
How do you prioritize multiple onboarding tasks?

To prioritize multiple onboarding tasks, I utilize organizational tools and prioritize based on urgency and customer needs. I maintain detailed notes, set reminders for follow-ups, and create a structured schedule that allows me to dedicate adequate time to each client while ensuring timely support.

Join Rise to see the full answer
Can you share an experience where you improved a customer's experience?

In a previous role, I noticed that a customer was struggling with our software. After reaching out for feedback and understanding their pain points, I organized a tailored training session for them, which not only improved their experience but also led to increased usage and satisfaction with our product.

Join Rise to see the full answer
What tools or software have you used in onboarding clients?

I've utilized various CRM tools for tracking client interactions, along with communication platforms for onboarding sessions. I’m well-versed in using screen-sharing tools to guide customers through the setup process, ensuring they have a hands-on experience while I walk them through the features.

Join Rise to see the full answer
Why do you want to work for Lodgify as an Onboarding Specialist?

I'm excited about the opportunity to work at Lodgify because of its innovative approach to the vacation rental industry. I admire the company culture that promotes diversity and growth, and I'm eager to contribute my skills in customer success to help clients thrive with your solution.

Join Rise to see the full answer
How would you collect feedback from customers during the onboarding process?

I would implement regular check-ins and create simple feedback forms after each session. This would allow me to gather insights about their experiences and identify any areas for improvement, ensuring our onboarding process is continually refined based on real customer feedback.

Join Rise to see the full answer
What do you think is key to a successful onboarding experience?

A successful onboarding experience hinges on clear communication, a thorough understanding of customer needs, and providing ongoing support. It’s essential that customers feel empowered and knowledgeable about the product after onboarding, and establishing this foundation can lead to long-term satisfaction.

Join Rise to see the full answer
How do you plan to keep up with the fast pace of Lodgify's growth?

To keep up with Lodgify's growth, I plan to continuously learn and adapt to changes in the software and the industry. I believe in fostering relationships within my team to share knowledge, resources, and best practices that can enhance our efficiency in onboarding new clients.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 6 days ago
Photo of the Rise User
Lodgify Remote Barcelona - Cataluña
Posted 5 days ago
Photo of the Rise User
Spectrum Retirement Communities, LLC Hybrid 6335 Maurer Rd, Shawnee, KS 66217, USA
Posted 2 days ago
Photo of the Rise User
Posted 8 days ago
Photo of the Rise User
Posted 6 days ago
Transparent & Candid
Customer-Centric
Collaboration over Competition
Rise from Within
Photo of the Rise User
Posted 9 days ago

We empower passionate lodging operators to grow their hospitality business through technology. We do this by developing powerful, affordable and accessible software that enhances and simplifies all aspects of online marketing and rental management...

56 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 12, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!