Revenue Operations Manager

At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionals to fulfill their continuing professional development requirements through engaging podcasts. Over the past five years, we’ve cultivated a devoted customer base of over 1,000 corporate and accounting firms across North America.

LumiQ is proud to be a 2024 Deloitte Fast 50 winner. We’re creating awesome proprietary content, nailing our go-to-market strategy, and being the first to shake up the industry. Most recently, we secured a strategic investment from Vertu Capital to fuel our expansion globally and continue executing on our exponential growth plans.

LumiQ is also a certified Great Place to Work! We’re all about transparency, ownership, innovation, and empathy. If you’re ready to make a real impact and help us transform professional education, we’d love to hear from you!

The RevOps Manager will be responsible for supporting the alignment of sales, marketing, and customer success teams to enhance the customer journey and drive revenue growth. This role involves creating and analyzing performance reports, assisting with budgeting and forecasting, and helping to maintain accurate dashboards that track key performance indicators (KPIs). The RevOps Manager will collaborate with revenue teams to monitor performance, improve processes through automation, and ensure data integrity. Additionally, this role provides support in tracking sales performance and identifying opportunities for operational improvements.

Who’s The Team?

The Revenue Operations (RevOps) at LumiQ integrates the sales, customer success, and marketing teams to streamline and enhance the customer journey. The team is dedicated to aligning all revenue-generating teams around shared KPIs, eliminating silos, and fostering a culture of data-driven decision-making to drive business growth and improve efficiency.

• Develop and analyze revenue and performance reports, including variance analysis and detailed commentary, to provide actionable insights that support strategic business and operational decisions.

• Design, maintain, and optimize revenue-focused dashboards and reports that accurately reflect key performance indicators (KPIs), enabling informed management decision-making.
• Support the annual budgeting process by providing historical data, detailed analysis, and insights to guide future financial planning and resource allocation.

• Prepare and analyze budgets, forecasts, and operational outcomes to evaluate sales performance, identify trends, and recommend improvements.

• Collaborate closely with the Sales team to track performance, assess lead quality, and evaluate sales outreach effectiveness, ensuring alignment with overall business goals.

• Drive operational efficiency by automating data imports, reporting processes, and forecasting workflows, reducing manual effort and improving the speed of decision-making.

• Assist with data enrichment, list-building, and data integrity initiatives, ensuring operational and analytical data is accurate, up-to-date, and reliable.

• Collect, clean, and prepare data from multiple sources, ensuring its accuracy and consistency for high-quality business analysis and reporting.

• Results-driven with a proactive mindset, complemented by strong analytical and organizational abilities.

• Proven track record of strategic thinking, driving initiatives that optimize revenue processes and aligning operations with company objectives.

• Exceptional attention to detail, coupled with advanced problem-solving skills and excellent written and verbal communication.

• Skilled at executing tasks independently and meeting deadlines in fast-paced, high- pressure environments.

• 5+ years of relevant experience, ideally within RevOps or FP&A, collaborating with revenue teams such as Sales and/or Customer Success.

• Proficient in CRM systems like Salesforce and sales reporting tools.
• Post-secondary degree in Business, Finance, or Mathematics.
• Advanced expertise in Microsoft Excel, with a strong ability to work with large datasets and complex data analysis.

• Comfortable navigating ambiguity, effectively managing upward, and thriving both independently and as part of a team.

• Demonstrated flexibility to accommodate changing priorities and a strong ability to manage multiple deliverables effectively.

If you think your experience is most of the way, there we’d still love to meet you!

Please note this is a flexible hybrid role based out of Toronto, Canada. Employees will be expected to be able to commute to the office 2 times a week. However, for training & onboarding purposes, the in-office expectation time will increase.

Benefits and Perks:

- Health Benefits are available after 3 months with us, including a yearly health spending account. You'll also have access to an Employee Assistance Program for additional support if needed.

- Hybrid Work Style: The best of both worlds. Enjoy remote work and a downtown Toronto office with snacks, events, and ping pong.

- Monthly team social events: (Super Smash Bro party, hot chocolate bar, Blue Jays game, Hot One's Challenge are just a few examples of what we have done in the past).

- Schedule flexibility: We know our employees have lives outside of work and don’t mind if you need to run to a mid-day doctor's appointment or pick up a kid early from school!

- Nomad policy: Work remotely 4 weeks of the year from anywhere in the world.

- Endless Learning: Our platform isn't just for accountants. Listen to podcasts on soft skills, career development, leadership, and more.

- LumiQ Clubs: Join an existing club or start your own!