Asset Protection Detective, West Dade Miami International - Full Time

As an Asset Protection Detective at Macy's, your key responsibilities include using surveillance techniques to identify and apprehend shoplifters and dishonest employees, recovering stolen merchandise, and preparing reports that support investigations. You’ll also need to collaborate with store teams and law enforcement, ensure compliance with legal standards during apprehensions, and train colleagues on loss prevention protocols.

To qualify for the Asset Protection Detective role at Macy's, candidates should have a high school diploma or equivalent. Moreover, being a resourceful self-starter who can adapt quickly to a dynamic environment is essential. Additionally, candidates must maintain required licenses and certifications, and have excellent communication skills to work effectively with diverse groups.

Important skills for an Asset Protection Detective at Macy's include strong observational skills for surveillance, a thorough understanding of de-escalation techniques, and the ability to build relationships with both customers and team members. You should also be physically capable of standing for long periods and performing quick movements as necessary in this security-focused role.

Macy's invests heavily in the training of its Asset Protection Detectives, ensuring that they receive expert guidance on surveillance techniques, incident reporting, and compliance with company policies. Continuous learning opportunities and leadership development programs are also available to help you advance in your secure and exciting career.

Working as an Asset Protection Detective at Macy's comes with a cast of benefits, including competitive pay, comprehensive health and wellness coverage, a 401(k) match, paid time off, and merchandise discounts. Macy's also promotes a culture of community involvement through volunteer opportunities and colleague resource groups, enhancing your overall work experience.

In addressing a shoplifting incident, I would first remain calm and assess the situation without escalating it. I would utilize my training in surveillance to gather evidence discreetly. Following company protocols, I would safely detain the individual, ensuring that I communicate effectively and respectfully while also engaging law enforcement as necessary.

During a previous experience, I encountered a customer who was upset about a return policy. By actively listening to their concerns and empathizing with their situation, I was able to offer a solution that met their needs, ultimately diffusing the situation and ensuring they left satisfied.

In my experience with loss prevention, I rely on a combination of surveillance, training staff on theft recognition, and creating a visible presence in the store to deter potential offenders. Collaborating with law enforcement and utilizing analytics tools are also key components to effectively reducing loss.

Building rapport with store teams starts with effective communication. I prioritize regular check-ins and express interest in their perspectives and challenges. Providing training and encouragement allows us to work collaboratively towards our common goal of maintaining a safe shopping environment.

To ensure compliance, I stay updated on relevant laws and company policies. I rigorously document incidents and training sessions and always seek guidance if I'm unsure about a specific situation. Adhering to these standards is critical in maintaining both my integrity and the reputation of Macy's.

Whether working independently or as part of a team, I adapt my approach according to the situation. I thrive in a collaborative environment but am also a self-starter who sets clear goals and maintains accountability when working alone, using good communication to keep the team informed.

In my previous roles, I've used various surveillance systems to monitor store activities effectively. I am comfortable operating cameras, reviewing footage, and using software tools for incident reporting, all of which enable me to act promptly and effectively when suspicious activities occur.

The most vital quality for an Asset Protection Detective is integrity. Maintaining ethical standards while conducting duties ensures that the trust with both customers and colleagues remains intact. This quality allows for professional relationships, fostering a cooperative environment where safety and security are prioritized.

I find motivation by setting specific, achievable goals and reminding myself of the bigger picture. Ensuring the safety of customers and products keeps me engaged, and mixing up tasks or taking short breaks helps me remain focused and productive.

I'm excited about the opportunity to work for Macy's because it's a storied brand known for its commitment to community and customer service. I admire how Macy's values protectiveness over its employees and customers, and I believe my skills align perfectly with the mission to maintain safety in vibrant shopping environments.