Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Summerlin - Part Time - job 1 of 2

As a Retail Commission Sales Associate specializing in furniture at Macy’s, your main responsibilities include providing outstanding customer service, engaging with customers to understand their needs, making personalized product recommendations, managing sales goals, and promoting our loyalty program. You'll also play a crucial role in ensuring a smooth post-purchase experience for customers, assisting with delivery issues, and maintaining compliance with inventory control procedures.

To be a successful Retail Commission Sales Associate at Macy’s, you should have 1-2 years of related experience in retail or sales, strong interpersonal skills, and a flexible availability that covers days, evenings, weekends, and holidays. Being resourceful and adaptive to changing priorities is essential, along with a passion for providing excellent customer service in a dynamic environment.

Macy’s provides ongoing product knowledge training for Retail Commission Sales Associates, which involves both technology-driven learning and sessions with vendor partners. This ensures you stay updated on the latest product details and customer service techniques, helping you feel confident in assisting customers effectively throughout their shopping experience.

Macy’s offers a competitive benefits package for Retail Commission Sales Associates, which includes comprehensive health and wellness coverage, a 401(k) match, and paid time off including eight paid holidays. Additionally, employees can enjoy merchandise discounts, performance-based incentives, and opportunities for leadership development and community involvement through various Colleague Resource Groups.

At Macy’s, we prioritize continuous learning and leadership development for our Retail Commission Sales Associates. Through access to training programs, mentorship opportunities, and performance reviews, associates can develop new skills, advance their careers, and explore various paths within the company, all while being part of an inclusive and dynamic work environment.

When faced with a difficult customer, it's crucial to remain calm and approachable. Start by listening actively to their concerns without interrupting. Empathize with their feelings, apologize for any inconvenience, and offer a solution that addresses their issue, making sure to follow up to ensure satisfaction.

To understand customer needs, I believe in asking open-ended questions to encourage dialogue. Paying attention to body language and tone can also provide insights into their preferences, enabling me to offer tailored recommendations based on their answers.

In my previous sales roles, I consistently met and exceeded sales targets by building strong relationships with customers. I focused on understanding their preferences and providing product knowledge to suggest suitable options, which in turn led to higher customer satisfaction and repeat business.

I admire Macy’s commitment to customer experience and community involvement. I want to be part of a company with such a rich history and values that align with my passion for helping people find what they need while contributing positively to my community.

Staying motivated in sales comes from setting personal milestones and celebrating small achievements. I stay focused on delivering excellent customer service, which in turn drives my success, creating a sense of purpose and fulfillment in my role.

Exceptional customer service requires active listening, empathy, product knowledge, and effective communication. It's about making connections and providing tailored solutions to create memorable experiences that drive customer satisfaction.

I would share the benefits of the Macy's loyalty program during customer interactions, highlighting exclusive discounts, rewards, and events. Making it relevant to their specific needs encourages enrollment and engagement while enhancing their shopping experience.

To manage multiple priorities, I prioritize tasks based on urgency and customer demand. Using tools like to-do lists and setting mini-deadlines helps me stay organized while ensuring that customer needs are met promptly.

Vital product knowledge includes understanding features, benefits, and care instructions for furniture, mattresses, and rugs. Knowing how these products fit into customers' lifestyles can help associates make informed recommendations that meet their needs.

To ensure a positive shopping experience, I would create a welcoming environment by greeting customers warmly, being attentive to their questions, and providing personalized assistance. Constant follow-up from the initial interaction through post-delivery reinforces the customer’s satisfaction.