Health Navigator

Health Navigators at Main Street Health are integral in facilitating patient care by developing trusted relationships with patients, entering critical data into the system, scheduling visits, and educating patients about their healthcare options. You’ll also work closely with primary care providers to identify gaps in care and coordinate follow-up services after hospitalization.

To qualify for the Health Navigator position at Main Street Health, you need a GED or high school diploma along with an active unencumbered driver’s license. Key skills include excellent communication, problem-solving abilities, adaptability, and familiarity with multiple software platforms, as you will be handling various administrative tasks throughout your day.

The Health Navigator role at Main Street Health enhances patient outcomes by serving as a bridge between patients and their healthcare providers. This includes identifying needs and gaps in care, facilitating access to community resources, and ensuring patients understand their treatment and its significance, ultimately leading to better health management.

As a Health Navigator at Main Street Health, you can expect comprehensive training from a dedicated management and training team. This will equip you with the skills and tools necessary for patient interaction, data entry, and software platform usage, ensuring you're fully prepared to excel in your role.

A typical workweek for a Health Navigator at Main Street Health spans forty hours, Monday through Friday, from 8 AM to 5 PM. This structure allows for consistent interaction with patients and collaborative work within clinics, ensuring steady support for both patients and healthcare providers.

In your response, emphasize your passion for healthcare and how you believe in building relationships as key to providing patient-centered care, aligning with Main Street Health’s values.

Talk about your organizational skills, suggesting that you would assess urgency, tackle time-sensitive tasks first, and maintain clear communication with patients to ensure they feel valued.

Provide a specific example that showcases your problem-solving skills, patience, and adaptability, while illustrating how the resolution positively impacted the patient’s experience.

Highlight your communication skills, ability to listen actively, and past experiences in which you've developed strong relationships, underlining the importance of trust in healthcare.

Discuss how you utilize resources such as industry publications, workshops, and continuous learning opportunities, demonstrating your commitment to staying informed for the benefit of patient care.

Share your techniques for managing stress, such as remaining calm, prioritizing self-care, and focusing on solutions rather than getting overwhelmed, this shows resilience and focus.

Mention specific software platforms you've used, particularly in healthcare settings, showcasing your readiness to adapt to the systems used by Main Street Health.

Explain your approach to patient education, emphasizing your patience, clarity in communication, and commitment to ensuring patients understand their choices thoroughly.

Illustrate your ability to approach this with empathy, seeking to understand the patient's perspective while encouraging dialogue about their concerns and highlighting the importance of their health.

Discuss how relationship-driven care fosters trust and better communication, critical in rural settings where patients may have limited access to resources, thus ensuring improved health outcomes.