Nordic Speaking Customer Support Online iGaming Department Athens

As a Nordic Speaking Customer Support Representative at Patrique Mercier Recruitment, your primary responsibilities will include providing exceptional support to Nordic-speaking clients through live chat, email, and phone communications. You'll assist customers with account management, address gaming inquiries, and resolve any payment-related issues they may face. Efficiently handling customer complaints and technical problems is key to ensuring a positive experience, and you will also document all interactions meticulously in our CRM system. Working closely with other departments, you will enhance customer service processes and resolve complex inquiries as they arise.

To qualify for the Nordic Speaking Customer Support position at Patrique Mercier Recruitment, candidates should be fluent in one or more Nordic languages such as Danish, Swedish, Norwegian, or Finnish, as well as English. Experience in customer service, specifically within the iGaming or online gaming sectors, is highly desirable. Strong communication and interpersonal skills, coupled with excellent problem-solving abilities, are essential. Familiarity with CRM systems and the capacity to work independently in a remote setting are also crucial for success.

While prior experience in the iGaming industry is highly beneficial, it is not strictly necessary to apply for the Nordic Speaking Customer Support role at Patrique Mercier Recruitment. We do value customer service experience, and if you have a strong willingness to learn and adapt, you could be a great fit. Our team is committed to providing thorough training and development to ensure you are well-equipped to succeed in this position, even if you are new to the industry.

As a Nordic Speaking Customer Support Representative at Patrique Mercier Recruitment, you'll enjoy a range of fantastic benefits designed to support your well-being and career growth. These include a competitive salary, private health insurance, and performance bonuses. Additionally, you will receive two extra salaries per year, fully paid training, and a relocation package covering your flight, transfer, and hotel fees if you’re moving to Athens. We are invested in your success and happiness in the workplace, and we're excited to offer you the support you need.

The work environment for a Nordic Speaking Customer Support Representative in Athens is dynamic and collaborative, especially within the context of the online iGaming sector. You will work closely with a friendly and diverse team, focusing on enhancing customer experiences. With an emphasis on remote working, you'll need to be self-motivated and efficient in managing your time and responsibilities. Our culture promotes professional growth, with ongoing training opportunities, and we encourage creativity and initiative as you tackle customer challenges.

When answering this question, focus on specific examples from your past roles that demonstrate your customer service skills. Highlight situations where you went above and beyond to resolve a customer issue, managed to turn a negative experience into a positive one, or received any recognition for your service excellence.

Your answer should reflect a genuine interest in gaming and the online industry. Discuss specific aspects of iGaming that excite you, such as the technological innovations, the evolving market landscape, or personal experiences with gaming that have inspired you to join this field.

Demonstrate your conflict resolution skills by detailing a systematic approach to dealing with difficult customers. Emphasize the importance of listening, validating their concerns, and working quickly to clarify solutions, showing adaptability and patience throughout the interaction.

Explain how you prioritize accuracy in customer support, mentioning methods like double-checking information, documenting interactions thoroughly, and utilizing CRM systems effectively. Offer examples of how these practices have helped you avoid issues or provided a better service.

Show your enthusiasm for continued learning by discussing specific resources you utilize to stay informed, such as gaming news websites, forums, or social media groups. Keep the focus on how this knowledge aids you in providing top-tier support to customers.

Think of a specific instance when teamwork led to improved processes or outcomes. Detail your role, how you contributed to the team’s efforts, and the results of your collaboration. This highlights both your teamwork and problem-solving skills.

Discuss qualities that directly relate to the Nordic Speaking Customer Support role, such as excellent communication skills, empathy, adaptability, and problem-solving abilities. Relate each quality to how it benefits the customer and enhances their experience with the company.

When answering, pick a specific scenario where you effectively resolved a technical issue, describing the challenge, your assessment of the situation, and the steps you carried out to assist the customer. Highlight any positive feedback received afterward.

Your answer should reflect a well-structured approach to remote working, including setting a schedule, using tools to prioritize tasks, and minimizing distractions. Mention any specific techniques or tools you rely on to keep yourself organized.

Express your openness and appreciation for diverse cultures, especially relevant in the iGaming sector. Discuss how your previous experiences in multicultural settings have enriched your perspective and how you foster a collaborative and inclusive atmosphere.