Digital Collections Representative

As a Digital Collections Representative at Mandarich Law Group, LLP, you will have key responsibilities including reviewing collections accounts by following established procedures, communicating with clients to settle outstanding debts, and responding to various inquiries from clients and attorneys via email. This role is instrumental in resolving collections efficiently while ensuring a positive customer experience.

To excel as a Digital Collections Representative at Mandarich Law Group, LLP, strong verbal and written communication skills are essential. Previous experience in a law firm is beneficial, and backgrounds in banking or logistics can be an advantage. Attention to detail, problem-solving abilities, and a commitment to customer service are also crucial skills for success in this role.

The salary range for a Digital Collections Representative at Mandarich Law Group, LLP is between $20 and $22 per hour, depending on experience. In addition to the competitive base salary, the role is also eligible for monthly bonuses, which provides an excellent incentive for performance.

Mandarich Law Group, LLP offers a comprehensive benefits package for its Digital Collections Representatives, which includes medical, dental, and vision insurance coverage, a 401K plan with company match, health savings accounts, life insurance, paid time off (PTO), paid parental leave, and a commuter benefit. There’s even an onsite gym to maintain your wellness!

While prior law firm experience is preferred for applicants of the Digital Collections Representative position at Mandarich Law Group, LLP, having a background in banking or logistics can also enhance your candidacy. Strong communication skills and a willingness to learn are key attributes we value in prospective candidates.

When answering this question, detail any previous roles you've had that involved managing collections accounts. Highlight specific processes you followed to resolve accounts, how you communicated with clients, and any successful outcomes you achieved.

Showcase your conflict resolution skills by discussing strategies you employ to de-escalate tensions. Share an example of a challenging interaction where you successfully worked toward a resolution, emphasizing your communication and negotiation abilities.

Explain your understandings of collections regulations and compliance mandates. Provide examples of how you stay informed about legal obligations and how you apply them to your day-to-day duties.

Mention any experience you have with collections software or database management tools. Discuss how you utilized these tools to streamline the account management process and improve efficiency in your work.

This is a chance to illustrate your achievements. Provide specific metrics or percentages that show how you surpassed your targets and what strategies contributed to your success.

Discuss your organizational skills and time management strategies. You could explain how you assess the urgency of accounts and allocate your time accordingly to ensure all accounts are addressed proficiently.

Share your techniques for managing stress and deadlines. You might mention mindfulness practices or time management strategies that help you stay focused and professional, even in challenging situations.

Use the STAR method (Situation, Task, Action, Result) to articulate a real-life example where you identified a collections problem and implemented a solution, showcasing your skills and initiative.

Reflect on aspects of the job that energize you, such as the satisfaction of helping clients resolve their financial issues or the challenge of meeting collection goals. Be genuine about what drives your performance.

Research the company and express genuine interest in their mission and values. Discuss what draws you to their work environment and opportunities for advancement and how your goals align with the company’s vision.