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Hearing Screening Technician

Site: The Brigham and Women's Hospital, Inc.


 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.


 


 

Job Summary

The Hearing Test Technician is responsible for performing newborn screening hearing exams on all newborns prior to discharge. The technician is responsible for monitoring the daily census, performing screenings prior to discharge, documenting results, discussing results with parents, and entering charges into the billing system. The technician will report to the Hearing Screening Coordinator and Division Administrator.

1. Follow established protocols for performing newborn hearing screening on all newborns prior to discharge. Enter patient information into the computer system. Prepare the newborn for the screening test and perform test.

2. Document screening results in Epic medical record. Communicate with parents/guardian and/or staff that the test has been performed. Provide written documentation for the parents and staff per protocol.

3. Maintain adequate stock supplies for the program. Inform coordinator of any supply needs. Insure the equipment is in perfect working order prior to testing. Contact coordinator regarding any equipment issues.

4. Document findings for all screenings in the medical record and program logs.

5. Following screenings, enter all results into Epic and program records as directed by the Audiologist. Investigate missing demographic information when necessary.

6. Make follow-up appointments for audiological evaluation for infants who do not pass screening. Communicate date, time and place of appointment to parents and program coordinator.

7. Participate in all on-unit continuing education programs. Attend training inservices as scheduled. Assist the coordinator/director in training new students to the hearing program.


 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Previous experience conducting hearing screenings or working in a healthcare setting 0-1 year preferred

The technician needs to be able to:

- Review daily census and prioritize the schedule to insure all patients are screened prior to discharge.  

- Use the screening equipment and recognize if there is a problem prior to completing the examination.  

- Handle newborns to insure their comfort, safety and readiness to test.

- Document results in the medical record. 

- Communicate effectively with parents, family members and the medical/nursing staff to relay screening results and answer questions

Knowledge, Skills and Abilities
- Familiarity with audiology equipment and testing procedures.
- Excellent communication and interpersonal skills to effectively interact with patients of diverse backgrounds and age groups.
- Strong attention to detail and the ability to accurately record and document information.
- Ability to work independently and as part of a team, demonstrating professionalism and collaboration.
- Knowledge of medical terminology related to audiology and hearing disorders.
- Understanding of patient confidentiality and privacy regulations.


 

Additional Job Details (if applicable)

Physical Requirements
  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
  • Carrying Frequently (34-66%) 20lbs - 35lbs
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Rarely (Less than 2%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Rarely (Less than 2%)
  • Reaching Frequently (34-66%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)

  •  

    Remote Type

    Onsite


     

    Work Location

    75 Francis Street


     

    Scheduled Weekly Hours

    0


     

    Employee Type

    Per Diem


     

    Work Shift

    Day (United States of America)


     

    EEO Statement:

    The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


     

    Mass General Brigham Competency Framework

    At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

    What You Should Know About Hearing Screening Technician, Mass General Brigham

    As a Hearing Screening Technician at The Brigham and Women's Hospital, Inc., part of the renowned Mass General Brigham network, you'll be at the forefront of pivotal healthcare service, conducting essential hearing screenings for newborns. Your role is vital — you’ll perform these screenings before the little ones head home, ensuring their hearing health is monitored closely. Every day in this position presents an opportunity to positively impact families; from preparing infants for the screenings to discussing results with parents, your compassionate approach is key. You’ll also document results, maintain inventory for essential supplies, and ensure all equipment is up and running, demonstrating your attention to detail and proactive nature. A successful technician like you will thrive in the fast-paced environment of a busy hospital, juggling multiple tasks while collaborating with medical professionals and communicating effectively with families. Additionally, you’ll partake in ongoing education and help train new team members. With a high school diploma and possibly some experience in healthcare, you’re ready to dive into this rewarding role where diversity and patient-centric care define our purpose. If you're detail-oriented, passionate about making a difference in healthcare, and excited to work alongside an inclusive team, then the Hearing Screening Technician role at The Brigham and Women's Hospital could be the perfect fit for you.

    Frequently Asked Questions (FAQs) for Hearing Screening Technician Role at Mass General Brigham
    What are the responsibilities of a Hearing Screening Technician at The Brigham and Women's Hospital?

    At The Brigham and Women's Hospital, the Hearing Screening Technician is responsible for performing newborn hearing exams prior to discharge. This includes monitoring daily census, preparing newborns for screenings, documenting results in Epic medical records, and ensuring all equipment is functional. Additionally, they must communicate effectively with parents, provide written documentation of results, and schedule follow-up appointments when necessary.

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    What qualifications are required to become a Hearing Screening Technician at The Brigham and Women's Hospital?

    To become a Hearing Screening Technician at The Brigham and Women's Hospital, candidates must have a high school diploma or equivalent. While previous experience in conducting hearing screenings is preferred, it is not mandatory. A solid understanding of audiology equipment, excellent communication skills, and the ability to work collaboratively are essential for this role.

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    How does the work environment look for a Hearing Screening Technician at The Brigham and Women's Hospital?

    The work environment for a Hearing Screening Technician at The Brigham and Women's Hospital is dynamic and collaborative. Technicians work directly with healthcare professionals and families, often within a busy hospital setting. This role involves both independent tasks and teamwork, fostering a supportive environment focused on patient care and quality outcomes.

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    What skills are essential for success as a Hearing Screening Technician at The Brigham and Women's Hospital?

    Success as a Hearing Screening Technician at The Brigham and Women's Hospital hinges on strong communication and interpersonal skills, attention to detail, and a proactive approach to problem-solving. Familiarity with audiology equipment and testing procedures is beneficial. Additionally, the technician should be comfortable handling newborns, ensuring their comfort and safety during screenings.

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    What opportunities for growth are available to Hearing Screening Technicians at The Brigham and Women's Hospital?

    Hearing Screening Technicians at The Brigham and Women's Hospital have ample opportunities for growth. They can participate in ongoing education programs, in-services, and training sessions. The organization also encourages career advancement through consistent professional development, allowing technicians to expand their clinical skills and explore potential leadership roles within the healthcare system.

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    Common Interview Questions for Hearing Screening Technician
    How do you prepare a newborn for a hearing screening?

    In preparing a newborn for a hearing screening, it’s essential to ensure the baby is calm and comfortable. Use gentle handling, soothing voices, and appropriate positioning. Explain the process clearly to parents, assuring them of the safety and necessity of the test, which helps to build trust and alleviate any concerns they may have.

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    Can you explain the process for documenting screening results?

    Documenting screening results involves accurately entering patient information in the Epic medical record system right after the test. It’s vital to maintain clarity and consistency in records, noting any specific findings and following up with the audiologist for additional input if necessary. Effective documentation ensures a seamless communication loop among healthcare providers and parents.

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    What steps do you take if a newborn does not pass the hearing screening?

    If a newborn does not pass the hearing screening, I would ensure to communicate promptly with the family about the next steps. It’s important to schedule a follow-up audiological evaluation, providing caregivers with clear details on the appointment time and location. Additionally, I would document this information accurately in the medical records for continuity of care.

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    How do you ensure equipment is ready for use before screenings?

    To ensure equipment readiness, I conduct a thorough pre-screening check, verifying all devices are functioning correctly and calibrated appropriately. It’s crucial to maintain equipment hygiene and address any issues immediately, reporting them to the Hearing Screening Coordinator to minimize downtimes and ensure accurate test results.

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    Describe how you handle multiple screenings in a day.

    Handling multiple screenings requires effective time management and prioritization. I would review the daily census, ensuring all newborns are scheduled efficiently. I remain organized, set reminders, and communicate clearly with parents and staff throughout the day to efficiently manage the flow of screenings while providing quality care.

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    What strategies do you use to communicate with parents about screening results?

    When communicating with parents about screening results, I focus on clarity and empathy. I deliver the results directly, using layman’s terms to explain significance and next steps. Encouraging questions and being approachable fosters a supportive atmosphere for families navigating potential concerns about their newborn’s health.

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    What is your experience with audiology equipment?

    My experience with audiology equipment includes familiarity with a variety of screening devices. This knowledge extends to understanding their setup, maintenance, and troubleshooting common issues. Being comfortable with this technology allows me to perform efficient screenings and address any technical difficulties promptly.

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    How do you prioritize tasks during busy shifts?

    During busy shifts, I prioritize tasks based on urgency and impact on patient care. I assess the daily census and create a structured plan while remaining flexible to accommodate emergencies. Effective communication with team members aids in ensuring that all tasks are completed efficiently and effectively.

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    What approach do you take for continuing education as a Hearing Screening Technician?

    Continuing education is crucial for my professional development. I actively participate in training sessions and on-unit continuing education programs offered by The Brigham and Women's Hospital. Staying updated on the latest practices and advances in audiology ensures I provide the highest quality care to the newborns I screen.

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    How important is teamwork in your role as a Hearing Screening Technician?

    Teamwork is essential in my role as a Hearing Screening Technician. Collaboration with nurses, doctors, and other healthcare professionals ensures comprehensive patient care and smooth operations. By fostering a strong team dynamic, we can address challenges efficiently and provide a supportive environment for the families we serve.

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    Per-Diem, on-site
    DATE POSTED
    April 8, 2025

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