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Home Care Services Coordinator

Overview

Presbyterian Homes & Services -Harbor Crossing is seeking a Home Care Services Coordinator to join its team. The Home Care Services Coordinator is responsible for scheduling and coordinating the work of Resident Assistants and/or Resident Aides in Assisted Living, assisting with hiring, data entry office support, and  coordinating billing for home care services.

 

SCHEDULE/HOURS: M-F 8am-4:30pm

 

REPORTING STRUCTURE: The Home Care Office Support position reports directly to the Clinical Administrator as designated at the site. 

 

 

ABOUT THIS COMMUNITY

 

Harbor Crossing4650 Centerville RoadWhite Bear Lake, MN 55127Harbor Crossing senior living community in White Bear Lake, Minnesota, offers homestyle living with beautiful views of nature along with the convenience of nearby stores and highways for visiting family and friends. As the name implies, Harbor Crossing is a place where seniors feel safe and supported. Every day, residents are greeted with caring staff, neighboring friends, and endless opportunities to experience new things. This community includes independent living, assisted living and memory care apartment homes as well as supportive services to provide older adults choices to live well today and every day!As an employee you can take advantage of a variety of amenities such as: - Off-street Parking- Discounted Employee MealsThis community offers the following care options: Assisted Living with Memory Care, Independent Living

 

 

Responsibilities

• Assist with the onboarding process of new Resident Assistants and/or Resident Aides as designated. • Coordinate the orientation of Resident Assistants and/or Resident Aides.• Coordinate and develop Resident Assistant work schedules. • Communicate all performance concerns, educational needs and development opportunities to supervisor in a timely manner. • Provide input to performance evaluations of Resident Assistants and/or Resident Aides. • Implement established staffing patterns and schedules that meet resident care needs and financial goals. • Serve on-call for staffing needs as required. • Maintain accurate staffing documentation including attendance tracking as designated by site. • Maintain and submit accurate staffing statistical data to supervisor according to established timelines. • Provide clerical support for the Home Care function. • Coordinate and complete home care billing for services provided to residents according to established procedures. • Maintain inventory, billing and distribution of supplies and equipment according to established procedures. • Prepare and maintain accurate and timely payroll information for the clinical function as assigned.

Qualifications

  • Demonstrated leadership qualities such as problem solving, organizational skills, and ability to work well with and coordinate the work of others.
  • Demonstrated computer proficiency including word processing and other computer experience.
  • Demonstrated compatibility with the PHS mission and operating philosophies.
  • Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Pay Range

The estimated starting pay range for this role is $21.93 - $27.00 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends on many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

  • Health, and dental, including applicable HSA & FSA
  • Employer Contribution to HSA for eligible Health Plans
  • Life insurance (AD&D)
  • Retirement, with eligibility for an employer match
  • Holiday pay and extended sick

 

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

  • Vision insurance
  • Voluntary short-term & long-term disability
  • Accident & hospitalization coverage
  • Education assistance programs

 

All employees:

  • Accrue PTO (Paid time off)
  • Same-day pay
  • Employee assistance program (EAP)
  • College partnership educational discounts
  • Access to Learn to Live Resources

About PHS

Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults. An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.Let's get you started.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

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CEO of Presbyterian Homes & Services
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Daniel A. Lindh
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Average salary estimate

$50880 / YEARLY (est.)
min
max
$45600K
$56160K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Home Care Services Coordinator, Presbyterian Homes & Services

If you're an organized and caring individual looking to make a difference in the lives of seniors, then the Home Care Services Coordinator position at Presbyterian Homes & Services - Harbor Crossing in White Bear Lake might be the perfect fit for you! In this dynamic role, you will be responsible for scheduling and coordinating the amazing work of our Resident Assistants and Aides, ensuring that our residents receive the best care possible. You’ll get a chance to assist with hiring, provide essential office support, and coordinate the billing for our home care services. Your day will typically run from Monday to Friday, 8 a.m. to 4:30 p.m., with direct reporting to our Clinical Administrator. Being part of our community means working in an environment where every team member is valued and empowered to make a difference. You’ll enjoy beautiful views of nature, along with a supportive team and the opportunity to develop professionally. In this position, you will help onboard new team members, develop schedules, and keep performance evaluations on track. Your organizational skills and passion for caring for others will be instrumental in ensuring our residents enjoy a safe and fulfilling life at Harbor Crossing. Join us in this vital role where your efforts directly contribute to enhancing the quality of life for our residents, who deserve nothing but the best care and support!

Frequently Asked Questions (FAQs) for Home Care Services Coordinator Role at Presbyterian Homes & Services
What are the responsibilities of a Home Care Services Coordinator at Presbyterian Homes & Services?

The Home Care Services Coordinator at Presbyterian Homes & Services is responsible for various essential tasks including scheduling and coordinating the work of Resident Assistants and Aides, assisting with hiring processes, data entry, coordinating billing for home care services, and providing clerical support. This role ensures that residents receive quality care and that staff are well-supported in their roles.

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What qualifications are needed to become a Home Care Services Coordinator at Harbor Crossing?

To become a Home Care Services Coordinator at Harbor Crossing, candidates should demonstrate strong leadership qualities, excellent organizational skills, and the ability to communicate effectively in English. Proficiency in computer systems, including word processing, is also necessary. Additionally, candidates should align with the mission and operational philosophies of Presbyterian Homes & Services.

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What is the work schedule for the Home Care Services Coordinator position at Harbor Crossing?

The Home Care Services Coordinator position at Harbor Crossing typically follows a Monday to Friday schedule, with working hours from 8 a.m. to 4:30 p.m. This consistent schedule allows you to balance your work and personal life while contributing to the well-being of the residents.

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What benefits can a Home Care Services Coordinator expect at Presbyterian Homes & Services?

Home Care Services Coordinators at Presbyterian Homes & Services enjoy a comprehensive benefits package that includes health and dental insurance, life insurance options, retirement plans with employer contributions, holiday pay, and paid time off (PTO). Additionally, there's access to educational assistance programs, same-day pay, and employee discounts.

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How does the Home Care Services Coordinator role contribute to resident care at Harbor Crossing?

The Home Care Services Coordinator plays a pivotal role in ensuring that the care provided at Harbor Crossing is exceptional. By managing schedules, facilitating onboarding, and tracking staffing documentation, the coordinator helps maintain adequate staffing levels and quality of service, which ultimately enhances the life experience for all residents.

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Common Interview Questions for Home Care Services Coordinator
Can you describe your experience with scheduling and coordinating staff in a healthcare setting?

Discuss any previous roles where you've been responsible for staffing, emphasizing your organizational skills and proficiency in managing schedules. Highlight specific tools or software you've used and how your efforts improved staffing efficiency.

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How do you handle performance concerns with team members?

Explain your approach to addressing performance issues, emphasizing the importance of timely communication, constructive feedback, and the support you provide for professional growth. Share an example of a past experience if possible.

Join Rise to see the full answer
What strategies do you use to ensure effective onboarding of new staff?

Talk about your methods for creating an engaging and informative onboarding process. Include the importance of mentorship, comprehensive training plans, and continual support to help new hires feel welcome and ready to contribute to the team.

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Describe your experience with billing and administrative support.

Detail your familiarity with billing procedures and any administrative tasks you've performed in past positions. Highlight your proficiency with document tracking, data entry, and maintaining accurate records to ensure financial processes run smoothly.

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What do you believe are the most important qualities for a Home Care Services Coordinator?

Identify key qualities such as strong leadership, excellent communication, empathy, and organizational skills that are essential for success in this role. Support your answer with examples of how these qualities have helped you in past positions.

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How do you prioritize competing tasks in a fast-paced environment?

Provide examples of your time management strategies, such as maintaining to-do lists, setting deadlines, or using project management tools. Showcase how you ensure that both urgent and important tasks are addressed promptly.

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Can you share a time when you had to resolve a conflict within your team?

Narrate a specific incident where you successfully mediated a conflict, focusing on the steps you took to understand both sides, facilitated a constructive conversation, and found a resolution that benefited the team and residents.

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How do you communicate effectively with residents and their families?

Discuss your communication style, emphasizing active listening, empathy, and clarity. Provide an example of a time you addressed a family’s concerns, ensuring they felt heard and valued.

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What experience do you have with performance evaluations?

Share your past experiences of conducting or participating in performance evaluations. Discuss the criteria you consider important, and how you provide meaningful feedback to enhance employee development.

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Why do you want to work as a Home Care Services Coordinator at Presbyterian Homes & Services?

Express your personal motivations for joining PHS, focusing on the organization's mission, values, and your desire to positively impact the lives of seniors. Highlight any personal connections you have with the community or the care industry.

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To honor God by enriching the lives and touching the hearts of older adults.

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SENIORITY LEVEL REQUIREMENT
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Full-time, on-site
DATE POSTED
April 16, 2025

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