Sales & Customer Service Associate Full Time

As a Sales & Customer Service Associate at Massage Envy Monroe, your responsibilities will include providing exceptional customer service, educating clients on our services, promoting our Massage Envy Wellness Program, and supporting the daily operations of the clinic. You'll greet clients, schedule appointments, handle inquiries via phone and email, and work on building relationships with our guests to ensure they feel valued.

To qualify for the Sales & Customer Service Associate position at Massage Envy Monroe, candidates should possess at least a high school diploma or equivalent, and prior retail or sales experience is preferred. Additionally, a knack for critical thinking, great interpersonal skills, and a general understanding of massage and skin care services are essential to succeed in this role.

The salary for the Sales & Customer Service Associate position at Massage Envy Monroe is competitive, ranging from $10 to $13 per hour, along with opportunities for bonuses and commissions, making it a rewarding career choice.

Sales & Customer Service Associates at Massage Envy Monroe enjoy a host of benefits, including medical, dental, and vision plans with employer contributions, a matching 401(k) after 12 months, employee referral bonuses, an employee assistance program, and a generous employee discount on products.

Massage Envy Monroe supports its Sales & Customer Service Associates by offering in-depth product and service training, a flexible schedule for an optimal work/life balance, and a friendly team environment that encourages personal and professional growth.

When discussing your customer service philosophy, focus on empathy and connecting with clients on a personal level, showcasing your commitment to understanding their needs and ensuring they leave satisfied.

Prepare to answer this by illustrating your approach to resolving conflicts, emphasizing active listening, staying calm, and finding a solution that satisfies the customer's concerns while adhering to company policies.

Be ready to share a specific example that highlights your selling skills, detailing the context, your strategy, and the successful outcome to demonstrate your effectiveness in a sales role.

Highlight your approach to building relationships, such as maintaining open communication, personalizing interactions, and following up with clients to ensure their continued satisfaction and engagement.

Research and speak about Massage Envy's focus on wellness services, including different types of massages and skin care treatments, showing your interest in and knowledge about the company and its offerings.

Discuss your organizational skills and time management strategies, explaining how you prioritize customer interactions and day-to-day responsibilities efficiently to make the most of your time without compromising service quality.

Share your familiarity with different software systems you have used in previous roles, emphasizing your ability to learn quickly and effectively manage client scheduling and records with attention to detail.

Express your belief in promoting holistic wellness and our focus on proactive health habits, explaining how being advocates for the Massage Envy Wellness Program supports clients' long-term health and wellness journeys.

Demonstrate your problem-solving skills by explaining that you would remain calm, assure the customer you will find the information, and either look it up or consult a teammate to ensure the client receives accurate information.

Talk about your intrinsic motivation to meet and exceed targets, your passion for helping others improve their wellness, and your desire to be part of a successful teamwork dynamic that drives results.