Sales & Customer Service Associate- Full Time

As a Sales & Customer Service Associate at Massage Envy Flowood, your primary responsibilities include providing exceptional customer service, promoting our Total Body Care services, educating clients about new offerings, scheduling appointments, and supporting the overall flow of the clinic. You'll engage with clients both in-person and through various communication methods to foster positive relationships and help grow our member base.

To qualify for the Sales & Customer Service Associate position at Massage Envy Flowood, applicants should have a high school diploma or an equivalent qualification. Previous experience in retail or sales is preferred. Additionally, strong critical thinking, excellent math and computer skills, along with outstanding interpersonal abilities are essential to succeed in this role.

At Massage Envy Flowood, Sales & Customer Service Associates earn a competitive base pay ranging from $9 to $13 per hour, complemented by bonuses and commissions based on performance. This structure rewards team members for their success in driving sales and ensuring client satisfaction, creating a rewarding compensation approach that mirrors your efforts.

Massage Envy Flowood offers a comprehensive range of benefits to Sales & Customer Service Associates including medical, dental, and vision plans with employer contributions, a matching 401(k) after 12 months, an employee referral bonus program, and an Employee Assistance Program. Moreover, associates benefit from extensive product and service training and employee discounts on products.

The work environment at Massage Envy Flowood is supportive, team-oriented, and dynamic. As a Sales & Customer Service Associate, you will enjoy a flexible schedule that promotes a healthy work/life balance. You will work closely with a dedicated team committed to delivering excellent service and ensuring that every client feels valued and cared for.

To prioritize customer satisfaction as a Sales & Customer Service Associate, I focus on active listening and understanding client needs. I approach each interaction as an opportunity to build rapport and provide personalized service, ensuring that clients feel valued and understood, which helps in fostering loyalty.

When handling a difficult customer interaction, I remain calm and empathetic. For example, I once dealt with a client who was upset about a scheduling issue. I listened to their concerns, apologized for the inconvenience, and worked quickly to find a solution that satisfied them, ultimately turning a negative situation into a positive experience.

To promote Massage Envy's wellness programs, I would utilize educational conversations to inform clients about the benefits of the services and products we offer. I would also share success stories and encourage them to sign up for wellness memberships by highlighting the value and savings they’d receive.

In a fast-paced environment, effective time management and prioritization are key. I use a combination of task lists and digital reminders to stay organized, ensuring I prioritize urgent tasks while still providing great customer service. I remain flexible and adaptable to shifting demands.

I have previous experience in retail, where I honed my customer service skills and learned how to upsell products effectively. This experience taught me the importance of establishing a connection with customers and being able to provide tailored recommendations, which I believe makes me a great fit for this role.

I believe the most important quality for a Sales & Customer Service Associate is empathy. Understanding and relating to clients' needs and concerns fosters trust and loyalty, which is crucial for retaining customers and ensuring they have a positive experience in our clinic.

If I can't answer a customer's inquiry, I would acknowledge their question, express my willingness to help, and either find the right resource or colleague who can provide them with accurate information. It's essential to ensure the client feels heard and that their query will be addressed.

I understand that Massage Envy offers a variety of services designed to promote wellness, including massage therapy and skincare treatments. Additionally, I am aware of the retail products that support clients’ homecare routines, which are closely related to enhancing the benefits of our services.

Building rapport with regular clients involves remembering their preferences, engaging in genuine conversations about their wellness journey, and consistently providing high-quality service. Acknowledging them personally by name and making tailored recommendations can greatly enhance their experience.

I am excited about the opportunity to work for Massage Envy Flowood because I admire its commitment to promoting wellness in the community. I am passionate about helping others, and I believe that my skills in customer service and sales would allow me to contribute positively to the team's efforts in cultivating a loyal client base.