Manager, Consultant Relations (West Coast)

As a Manager, Consultant Relations at Maven, you will be responsible for executing the consulting/broker relationship strategy by collaborating closely with the Head of Consultant Relations. Key responsibilities include developing and executing growth strategies, refining broker playbooks, managing feedback from Customer Success and Sales teams, and preparing insightful presentations about Maven Clinic's offerings. Additional duties involve organizing meetings and training sessions to keep consultants and brokers updated on our services.

To be considered for the Manager, Consultant Relations role at Maven, candidates should have 5-7 years of experience in benefits consulting or consultant relations. A strong understanding of the employer benefits landscape, established relationships with brokers, and the ability to communicate effectively across various levels of an organization are highly desirable. Additionally, candidates should be proactive self-starters with excellent presentation skills and the ability to navigate an agile work environment.

The culture at Maven Clinic is award-winning and centered around innovation and inclusivity. As a Manager, Consultant Relations, you will be part of a team that's dedicated to transforming healthcare and having a lasting impact on the lives we touch. We value collaboration, continuous learning, and supporting each other's personal and professional growth, making it an ideal place for passionate individuals to thrive.

Yes! The Manager, Consultant Relations position at Maven is a remote role, allowing you to work from anywhere in the United States, as long as you are based in the MST or PST time zones. This flexibility enables you to maintain a healthy work-life balance while contributing to Maven’s mission to bring equitable healthcare to all.

Maven offers a robust benefits package for its Manager, Consultant Relations position, including competitive salary with stock options, health and dental coverage, a generous parental leave policy, a professional development stipend, and 401K matching. Furthermore, Maven provides a platform for employees that includes access to comprehensive health services, wellness partnerships, and opportunities for career growth, reinforcing our commitment to supporting each employee's well-being.

When answering this question, highlight specific projects or roles where you've engaged with brokers or consultants in the benefits industry. Explain how your past experiences have shaped your understanding of the nuances in consulting relationships and contributed to growth strategies.

To effectively answer this question, describe your time management techniques, such as utilizing project management tools or setting clear goals for each week. Give examples of how this prioritization has helped you achieve desired outcomes in previous roles.

Focus on a specific presentation where you successfully communicated complex information. Discuss the preparation, your approach to engaging the audience, and the positive feedback you received. Emphasize the results it yielded in terms of broker engagement or sales.

Discuss your relationship-building methods, whether through regular check-ins, personalized communication, or understanding their unique needs. Emphasize the importance of trust and how you maintain those relationships over time.

Explain the resources you rely on, such as industry publications, professional networks, or conferences. Emphasize your commitment to lifelong learning and how this informs your work in consultant relations.

Narrate a specific challenge you faced, detailing what actions you took to resolve it and what you learned. Showcase your problem-solving skills and adaptability in a high-pressure environment.

Discuss your familiarity with Salesforce features relevant to tracking broker relationships, managing sales pipelines, and analyzing data. Highlight how this tool enhances your strategic decision-making and reporting capabilities.

Craft your answer around Maven’s commitment to accessible and quality healthcare. Discuss the key services offered and emphasize the unique benefits of partnering with Maven, such as improved clinical outcomes and equity in benefits.

Communicate the critical importance of transparency, listening, and open dialogue in maintaining strong broker relationships. Provide examples of how effective communication has positively impacted your work with brokers in the past.

Here, share your passion for family health and your alignment with Maven's mission. Discuss how your career objectives and values resonate with the company's culture and vision, reflecting your genuine interest in contributing to their goals.