Italian Speaking Technical Support Associate
Mercier Consultancy BG is on the lookout for an Italian Speaking Technical Support Associate to join our dynamic team. In this position, you will be responsible for assisting our Italian-speaking customers with a range of technical issues, providing guidance and solutions to enhance their experience with our services. If you are enthusiastic about technology and have a knack for helping others, we would love to hear from you!
Key Responsibilities
- Offer technical assistance to Italian-speaking clients through various communication platforms including phone, email, and chat.
- Identify, diagnose, and resolve technical problems effectively while ensuring customer satisfaction.
- Guide customers in using our products and features to maximize their experience.
- Keep thorough records of support inquiries and resolutions within our ticketing system.
- Collaborate with team members to escalate complex issues for further investigation and resolution.
- Remain informed about product updates and technical changes to provide accurate support.
- Build positive relationships with customers by delivering personalized support and assistance.
- Fluency in Italian and English, both written and spoken, is essential.
- Experience in technical support or customer service is highly preferred.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Excellent communication skills with the ability to relate to customers effectively.
- Familiarity with customer support tools and ticketing systems is beneficial.
- A self-starter with good organizational skills and the ability to manage time well.
- Motivated to learn about new technologies and continuously improve support skills.
- Flexibility to work various shifts to accommodate customer service requirements.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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Mercier Consultancy BG is excited to announce an opening for an Italian Speaking Technical Support Associate to join our vibrant team. If you have a passion for technology and love helping people, this role might be the perfect fit for you! As an Italian Speaking Technical Support Associate, you'll engage directly with our wonderful Italian-speaking customers to tackle a variety of technical challenges. You'll be their go-to person, guiding them through product features and helping them resolve any issues they might encounter. Your role will be crucial in ensuring customers have a seamless experience with our services while also keeping an eye on updates and changes to our products. Communication is key in this position, as you will assist customers through multiple channels such as phone, email, and chat. This is an opportunity to build rapport with clients and provide personalized support that truly makes a difference. We value proactive problem solvers who can think on their feet, stay organized, and work collaboratively with the team. Fluency in both Italian and English is essential, along with previous experience in technical support or customer service. We offer competitive salaries and perks including performance bonuses, fully paid training, and health insurance. If you’re ready to dive into a rewarding career with Mercier Consultancy BG, let’s connect!
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