Finnish Speaking Customer Service For Online Steaming Department - job 1 of 2

As a Finnish Speaking Customer Service Representative at Mercier Consultancy, your responsibilities include providing exceptional support in Finnish through various channels such as phone, email, and chat. You will assist customers with inquiries related to subscriptions, content suggestions, and troubleshooting, ensuring they have a positive streaming experience. Additionally, you will maintain accurate records of customer interactions and collaborate with technical support teams to resolve complex issues, while also gathering user feedback to enhance our services.

To excel as a Finnish Speaking Customer Service Representative at Mercier Consultancy, fluency in both Finnish and English is essential. You should possess excellent communication skills, a strong customer service orientation, and problem-solving abilities. Prior experience in customer service, particularly in the entertainment or streaming industry, is preferred. A genuine enthusiasm for streaming services, strong organizational skills, and familiarity with customer support software and CRM systems will also benefit you in this role.

When you join Mercier Consultancy as a Finnish Speaking Customer Service Representative, you can look forward to a fully paid relocation package that includes flight, transfer, and hotel accommodations. Additionally, you will receive health insurance, private health insurance, two extra salaries per year, and support in finding accommodation after your hotel stay. You'll also benefit from fully paid training, monthly performance bonuses, and even a free Greek course to enhance your cultural experience!

The Finnish Speaking Customer Service Representative at Mercier Consultancy plays a vital role in improving our streaming services by gathering user feedback during customer interactions. By understanding customer issues and suggestions, you will help identify areas for improvement, ensuring that our platform remains user-friendly and offers the content our customers love. Your insights will be essential for our ongoing development and customer satisfaction initiatives.

At Mercier Consultancy, we believe in setting you up for success! As a Finnish Speaking Customer Service Representative, you will undergo fully paid training where you will learn the ins and outs of our online streaming platform, customer service protocols, and tools. This training is designed to equip you with the knowledge and skills necessary to provide top-notch support to our Finnish-speaking customers and to familiarize you with our culture and values.

When answering this question, highlight your passion for streaming services and customer service. Discuss how your fluency in Finnish serves as a strong asset in helping customers enjoy their experience, and mention any previous exposure you have had to the industry that inspired you to apply for this role.

A strong answer will demonstrate empathy and active listening. Share an example from your past experience where you successfully turned around a negative customer situation by understanding their concerns, addressing them effectively, and ensuring a satisfying resolution while maintaining a positive and professional demeanor.

To answer this question effectively, provide a specific instance in which you identified a customer's needs and took extra steps to ensure their satisfaction. Highlight the skills you utilized—such as problem-solving and communication—and be sure to express how it benefited the customer and the organization.

Discuss your strategies for managing multiple inquiries, perhaps mentioning how you categorize tasks based on urgency and importance. Provide an example of a busy day and how you effectively prioritized to ensure all customers received timely and satisfactory assistance.

Answer this by emphasizing communication, empathy, and problem-solving. Discuss how establishing rapport with customers can lead to better outcomes and satisfaction in the long run. Support your answer with examples from your experience.

Convey your active interest in the streaming industry by sharing specific sources you follow, such as relevant blogs, forums, or social media channels. Mention any events, webinars, or training sessions you utilize to expand your knowledge about new content and technologies in the space.

Give details about the customer service software you have used, emphasizing your proficiency with features that enhance communication and record-keeping. Explain how your familiarity with these tools can streamline processes and improve the customer experience at Mercier Consultancy.

Demonstrate your troubleshooting skills by discussing a systematic approach you use when addressing technical customer inquiries. Reference a time when you resolved technical difficulties, ensuring to highlight your communication with both the customer and the technical team during the process.

Craft your answer to showcase your unique skills and experiences. Mention your fluency in Finnish, your enthusiasm for the role, and any specific customer service achievements that reflect your capability to excel at Mercier Consultancy. Make sure to connect these to the company's goals and values.

Explain the importance of customer feedback in improving services. Share your strategies for encouraging feedback, such as follow-up questions during interactions. Discuss how you would analyze this feedback and work with your team to implement necessary changes.