Portuguese Speaking Customer Service for Online Retail Department - job 1 of 2

As a Portuguese Speaking Customer Service Representative at Mercier Consultancy, your primary responsibilities will include providing top-notch customer support in Portuguese through various channels like phone, email, and chat. You'll assist customers with inquiries about product information, order statuses, and returns, while swiftly resolving issues and maintaining accurate customer interaction records in our CRM system.

To qualify for the Portuguese Speaking Customer Service Representative role at Mercier Consultancy, you should be fluent in both Portuguese and English and possess strong communication skills. Previous experience in customer service, particularly in e-commerce or retail environments, is preferred. Strong problem-solving capabilities and attention to detail are essential to thrive in this fast-paced role.

Absolutely! Mercier Consultancy is committed to the success of our team members. New Portuguese Speaking Customer Service Representatives will benefit from fully paid training to equip you with the knowledge and skills needed to excel in your role. We're here to ensure you feel confident providing outstanding support to our customers.

At Mercier Consultancy, we offer our Portuguese Speaking Customer Service Representatives a comprehensive benefits package that includes a fully paid relocation package, health insurance, two extra salaries each year, and assistance in finding accommodation after your hotel stay. Additionally, you can enjoy monthly performance bonuses and a free Greek language course!

Mercier Consultancy values career growth and development. As a Portuguese Speaking Customer Service Representative, you will be encouraged to participate in ongoing training and development programs. We promote a supportive work environment where feedback is valued, enabling you to refine your skills, contribute to service improvements, and advance within our company.

When answering this question, share a specific example that highlights your problem-solving skills and ability to remain calm under pressure. Discuss the steps you took to resolve the issue, how you communicated with the customer, and the positive outcome.

To answer this effectively, explain your organizational strategies, such as sorting inquiries by urgency or complexity. Highlight your ability to remain focused and efficient while managing several tasks, ensuring that every customer feels attended to.

Discuss how you prioritize understanding each customer's needs and fostering positive interactions. Mention your proactive approach in following up with customers and how you gather feedback to continually enhance service quality.

Emphasize the importance of empathy and active listening. Explain how you would reassure the customer, work through their concerns, and offer solutions, whether it’s returns, exchanges, or product information.

Highlight the role of accurate records for improving customer service and tracking interactions. Discuss how thorough documentation can help inform future encounters and ensure consistent service delivery.

Share your personal passion for online shopping and technology. Discuss how you enjoy helping customers navigate the myriad of options available while staying ahead of trends in the e-commerce space.

Discuss how you keep yourself updated by regularly checking company communications, marketing materials, and other resources. Mention your commitment to continuous learning about the industry to better support customers.

Talk about techniques you use for stress management, such as taking short breaks, prioritizing tasks, and maintaining a positive mindset. Emphasize your commitment to delivering high-quality service regardless of pressure.

Share your belief that strong communication and empathy are vital skills. Explain how the ability to understand and connect with customers can significantly enhance their experiences.

This is your chance to showcase your knowledge of the company. Mention Mercier Consultancy’s commitment to excellent customer service, positive work culture, and how their values align with your career aspirations and personal interests.