Nordic Speaking Customer Support for Car Leasing & Financing Department

As a Nordic Speaking Customer Support Representative at Mercier Consultancy, you will be responsible for addressing inquiries from Nordic-speaking customers about car leasing and financing options. This includes providing information via phone, email, and chat, and collaborating with internal teams to resolve customer concerns efficiently. Your role will also involve documenting customer interactions accurately in our CRM system, which ensures seamless service delivery.

To qualify for the Nordic Speaking Customer Support position at Mercier Consultancy, you need fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) along with English, both written and verbal. Previous experience in customer support, ideally within the automotive or financing sectors, is preferred. Strong communication skills, excellent problem-solving abilities, and the capacity to manage multiple tasks in a fast-paced environment are also essential.

Yes, the Nordic Speaking Customer Support role at Mercier Consultancy offers a fully paid relocation package that includes your flight, transfer, and hotel accommodations. This support is designed to help you transition smoothly into your new role and location, making it a fantastic opportunity for candidates looking to relocate.

Mercier Consultancy provides comprehensive training for the Nordic Speaking Customer Support position, ensuring you are well-equipped to assist customers efficiently. This includes continued training sessions to keep you updated on industry trends and product offerings, allowing you to stay knowledgeable and provide top-tier service to clients.

As a Nordic Speaking Customer Support Representative at Mercier Consultancy, you can expect a range of benefits including a competitive monthly salary, performance bonuses, fully paid relocation, health insurance, and the opportunity to participate in a free Greek language course. You will also enjoy two extra salaries per year and support in finding accommodation. These benefits are aimed at ensuring your overall well-being and job satisfaction.

Handling difficult customers requires patience and empathy. A good approach is to remain calm, listen actively to the customer's concerns, and assure them you are there to help. It's important to communicate clearly, resolve their issues efficiently, and follow up to ensure they're satisfied with the solution.

Use the STAR method to structure your response: briefly outline the Situation you faced, the Task at hand, the Action you took, and the Result of your efforts. This allows you to present a clear, professional example showcasing your problem-solving skills relevant to a Nordic Speaking Customer Support role.

In a busy customer support environment, it's vital to assess urgency and impact. Highlight how you would categorize tasks based on immediate customer needs, deadlines, and complexity. Mention the importance of having clear communication with your team to manage expectations efficiently.

Staying organized is key in customer support. Discuss the tools or methods you use to track inquiries, such as CRM systems or personal task lists. Emphasize the importance of time management and taking notes to ensure each customer receives a personalized response.

Ensuring clear communication starts with active listening and confirming your understanding of the customer's questions. Explain how you would summarize their concerns back to them and use simple language to avoid confusion, making sure to adapt your communication style to match the customer's needs.

The most important quality for a customer support representative is empathy. Being able to understand the customer's feelings and frustrations allows you to connect with them better, ultimately leading to effective resolutions and improved customer satisfaction.

Keeping up with changes is crucial for effective customer support. Discuss how you would engage in continuous learning through training, reading industry news, or participating in webinars to stay informed about product updates and market trends relevant to the automotive and financing sectors.

Express your enthusiasm for the automotive industry and how Mercier Consultancy’s values resonate with you. This is also a great opportunity to highlight how your skills and experiences align with the role's requirements, showing your genuine interest in contributing to the team and supporting its mission.

Gathering feedback can be done by asking open-ended questions during interactions, encouraging customers to share their thoughts at the end of calls, or utilizing surveys emailed after support sessions. Highlight your commitment to using feedback constructively to enhance service quality.

If faced with a question I cannot answer, I would reassure the customer I will find the correct information. Highlight the importance of not providing incorrect details and explain how you would either consult team members, refer to documentation, or escalate the query to ensure accurate answers.